Maintenance (63) - Cisco BTS 10200 Troubleshooting Manual

Chapter 7 Maintenance Troubleshooting

MAINTENANCE (63)

To troubleshoot and correct the cause of the alarm, refer to the
Limit—Maintenance (63)" section on page
DESCRIPTION Outgoing Heartbeat Period Exceeded Limit (Outgoing HB Period Exceeded Limit)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Max. HB Period (ms)–FOUR_BYTES
HB Period (ms)–FOUR_BYTES
PRIMARY This is caused by system performance degradation due to central processing unit (CPU) overload or
CAUSE excessive I/O operations.
PRIMARY Identify the applications which are causing the system degradation by using the HMN CLI commands.
ACTION Verify if this is a persistent or on-going situation. Contact Cisco TAC with the gathered information.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
MAINTENANCE (64)
To troubleshoot and correct the cause of the alarm, refer to the
Exceeds Major Alarm Limit—Maintenance (64)" section on page
DESCRIPTION Average Outgoing Heartbeat Period Exceeds Major Alarm Limit (Average Outgoing HB Period
Exceeds Maj Alarm Limit)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Max. Avg HB Period–FOUR_BYTES
Avg. HB Period (ms)–FOUR_BYTES
PRIMARY This is caused by system performance degradation due to CPU overload or excessive I/O operations.
CAUSE
PRIMARY Identify the applications which are causing the system degradation by using the HMN CLI commands.
ACTION Verify if this is a persistent or on-going situation. Contact Cisco TAC with the gathered information.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
OL-8723-19
"Obtaining Documentation and Submitting a Service Request" section on page lvi
"Obtaining Documentation and Submitting a Service Request" section on page lvi
"Outgoing Heartbeat Period Exceeded
7-103.
"Average Outgoing Heartbeat Period
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Maintenance Events and Alarms
7-103.
for
for
7-35