Cisco BTS 10200 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Cisco Manuals
  4. Switch
  5. BTS 10200
  6. Troubleshooting manual
Cisco BTS 10200 Troubleshooting Manual

Cisco BTS 10200 Troubleshooting Manual

Class-independent softswitch
Hide thumbs Also See for BTS 10200:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
Cisco BTS 10200 Softswitch ISDN
Provisioning and Troubleshooting
Software Release 5.0
Revised: January 31, 2008
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-12436-02

Advertisement

Table of Contents
loading

Related Manuals for Cisco BTS 10200

Summary of Contents for Cisco BTS 10200

  • Page 1 Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting Software Release 5.0 Revised: January 31, 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12436-02...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.;...

  • Page 3: Table Of Contents

    C H A P T E R Description of Backhaul Set, Group, and Session Network Side PRI User Side PRI Cisco BTS 10200 Provisioning Provisioning Place MGW, ISDN D-Channels, Trunk Groups and Trunks In Service 1-10 Verify Status of ISDN Services...
  • Page 4 Contents Lucent Definity G3r with 5ESS 1-26 Nortel Northstar with NI2 1-27 Nortel Option 11 with NI2 1-27 Nortel Option 11 with DMS-100 1-27 Siemens Hicom 300 with NI2 1-27 Siemens Hicom 300 with DMS-100 1-27 Siemens Hicom 300 with 4ESS 1-28 Siemens Hicom 300 with 5ESS 1-28...
  • Page 5 Preface Revised: January 31, 2008, OL-12436-02 This document describes the ISDN provisioning and troubleshooting for the Cisco BTS 10200 Softswitch. This document is intended for use by service provider management, system administration, and engineering personnel who are responsible for designing, installing, provisioning, and maintaining networks that use the Cisco BTS 10200 Softswitch system.
  • Page 6 For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 7 C H A P T E R ISDN Provisioning Revised: January 31, 2008, OL-12436-02 This chapter describes ISDN provisioning for the Cisco BTS 10200 Softswitch. It provides the procedures for turning up, managing, and troubleshooting ISDN signaling on the Cisco BTS 10200 Softswitch and voice gateways.

  • Page 8: Description Of Backhaul Set, Group, And Session

    Call Agent Side A and the MGW. There is no need for the Softswitch to switch over to Call Agent Side B. If the primary Call Agent goes down, then the Cisco BTS 10200 switches to the secondary Call Agent.

  • Page 9: Chapter 1 Isdn Provisioning

    Network Side PRI Network Side PRI The Network Side PRI feature allows the Cisco BTS 10200 Softswitch to communicate with PBXs. This feature provides support for the ISDN PRI Network Side basic call-control procedures as described in Q.931 ISDN Call Control Procedures. The network-side stack has the following PRI variants enabled: •...

  • Page 10: User Side Pri

    User Side PRI User Side PRI The User Side PRI feature allows provisioning when the Cisco BTS 10200 Softswitch does not support the SS7 variant of a particular country. This feature provides support for the ISDN PRI User Side basic call-control procedures as described in Q.931 ISDN Call Control Procedures.

  • Page 11: Provisioning

    BFG resides on a particular slot in the chassis. The architecture of a BFG is such that each slot acts as an independent gateway in itself. The Cisco BTS 10200 Softswitch addresses individual BFG cards by the card IP address—so the slot number is zero. Current CLI implementation uses a total of 16 bits with the D channel slot represented by 8 bits and the D channel port represented by 8 bits.
  • Page 12 Note The call-agent-tsap-addr token must be a physical IP address. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 13 Add the ISDN D channels using the backhaul session set ID added in Step 2c and ISDN interfaces added in Step 3b (where dchan-port refers to the DS1 span number used). add isdn-dchan id=100; backhaul-type=RUDP;SET-ID=backset1; dchan-slot=0; dchan-port=1; dchan-type=primary; dchan-intf=0;isdn-dchan-profile-id=NI2; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 14 Add the subscriber, then link to the trunk group. See the Cisco BTS 10200 Softswitch Provisioning Manual for additional details. In the following example, the subscriber profile ID must already exist. add subscriber id=pbx1@cisco.com; category=pbx; name=pbx1; status=active;...
  • Page 15 Add the ISDN terminations using the MGW added in Step 2b. add termination prefix=s0/ds1-0/; port-start=1; port-end=23; type=trunk; mgw-id=mgw_isdn; add termination prefix=s0/ds1-1/; port-start=1; port-end=23; type=trunk; mgw-id=mgw_isdn; add termination prefix=s0/ds1-2/; port-start=1; port-end=24; type=trunk; mgw-id=mgw-isdn; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 16: Place Mgw, Isdn D-Channels, Trunk Groups And Trunks In Service

    Place the ISDN trunk group in service. Step 3 control trunk-grp id=100; mode=forced; target_state=ins; Equip the trunk-terminations. Step 4 equip trunk-termination tgn-id=100; cic=all; Step 5 Place the trunk-terminations in service. control trunk-termination tgn-id=100; mode=forced; target-state=ins; cic=all; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-10 OL-12436-02...

  • Page 17: Verify Status Of Isdn Services

    When the system reports that both the administrative and operational states are in service, it means that ISDN signaling is enabled in the network served by this Cisco BTS 10200 Softswitch. If the system reports any administrative or operational states as out of service (OOS), or not functioning, follow the specified troubleshooting steps in the “Obtaining Documentation, Obtaining Support, and...

  • Page 18: Verify Trunk Group Status

    RESULT -> ADM configure result in success REASON -> ADM executed successful TERM_ADMIN_STATE -> ADMIN_INS TERM_OPER_STATE -> Termination is idle TERM_REASON -> No fault reason available TRUNK_STATIC_STATE -> ACTV TRUNK_DYNAMIC_STATE -> IDLE TRUNK_REASON -> NON_FAULTY Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-12 OL-12436-02...
  • Page 19 If all of these conditions are shown in the system response, you have completed this procedure. Otherwise, perform troubleshooting in accordance with the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-13 OL-12436-02...

  • Page 20: International Pri Setup

    ISDN Provisioning Cisco BTS 10200 Provisioning International PRI Setup This section describes how to provision the Cisco BTS 10200 Softswitch for International PRI. International PRI uses the International Telecommunications Union (ITU)/European Telecommunication Standards Institute (ETSI) standard. ITU/ETSI uses a primary net-5 switch.
  • Page 21 ID number>; sub-profile-id=<ID of subscriber-profile table for this subscriber>; Link to the trunk group. change trunk-grp id=<TG ID number>; main-sub-id=<ID of main subscriber in subscriber table>; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-15 OL-12436-02...

  • Page 22: Isdn Profiles

    (0x43). Unsolicited service acknowledgment messages are also handled, including proper update of the trunk or channel states. The ISDN D-channel profile is provisioned using the CLI. See the Cisco BTS 10200 Command Line Interface Reference Guide for additional information. The following tokens configure the Call Agent to...
  • Page 23 ISDN-SERVICE-SUPP=YES --------------------------------------------------------------------------------------- Case 4: CA sends RESTART Single Channel (Restart Class 0), a single restart for each B-channel in each interface of the PRI group. ISDN-RESTART-PRI-SUPP=NO ISDN-RESTART-INTERFACE-SUPP=NO ISDN-SERVICE-SUPP=NO ISDN-RESTART-CHAN-SUPP=YES --------------------------------------------------------------------------------------- Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-17 OL-12436-02...

  • Page 24: Customizing D-Channel Profiles

    Determine whether PBX supports the restart message for a particular bearer channel: Set the following tokens in the isdn-dchan-profile to: isdn-service-supp=<specify Y/N depending on whether service is supported>; isdn-restart-chan-supp=y; isdn-restart-interface-supp=n; isdn-farend-init=n; isdn-restart-pri-supp=n; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-18 OL-12436-02...
  • Page 25 If you do not know the answer to whether the PBX supports the query message, then set • ISDN-QUERY-SUPP=N;. See the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page vi more troubleshooting information. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-19 OL-12436-02...

  • Page 26: Isdn Timer Configuration Parameters

    There are minor differences in the timer values of user-side timer versus network-side timers, and these can be fine-tuned per user requirements. Table 1-1 compares the timer values of network-side and user-side state machine as specified in Q.931 and as implemented in the Cisco BTS 10200 Softswitch. Table 1-1 Configuration (Protocol) Timers...

  • Page 27: Information Digit Feature

    If the billing-dn token is configured for a main subscriber entry for an incoming trunk group (which • can be CAS, ISDN, H323 or SIP), the Cisco BTS 10200 Softswitch sends the OLI configured in the incoming Subscriber table entry as Info Digits.

  • Page 28: Calling And Connected Name Delivery

    The encoding of Generic Digits is always IA5. If a single I (single-digit Info Digit) is received in an incoming trunk group, the Cisco BTS 10200 Softswitch pads it with 0 and encodes it as II. The code set in which a Generic Digits IE is sent is controlled using the gendigits-ie-codeset token in an outgoing ISDN D-Channel Profile.

  • Page 29: Calling Number Identification Service (Clip/Clir)

    IE from one call leg to another. DMS Original Called Party Number support is also available. This allows the Cisco BTS 10200 Softswitch to receive an original called party number (OCPN) from an incoming PRI (configured as DMS-100), and to send an OCPN to a PRI (configured as DMS-100) interface.

  • Page 30: Isdn Pri Pbx Variant Setup

    The proprietary-supp token must be set to 8 when provisioning NI2. The following sections provide the provisioning steps for specific PBXs. The steps are executed by using the Cisco BTS 10200 Softswitch CLI. For more information about using the CLI, see the Cisco BTS 10200 Softswitch Command Line Interface Guide.

  • Page 31: Intertel 256 With Ni2

    Replace Step 3a, adding an ISDN D-Channel profile, using the examples shown below for each PBX. You may need to modify the example given to suit your specific equipment setup. Cisco recommends configuring a DN1 on the main subscriber of each ISDN trunk for the CNAM feature. Note Otherwise, number delivery may not work as expected.

  • Page 32: Lucent Definity G3R With 5Ess

    To provision a Lucent Definity G3r with 5ESS (Lucent-5ESS PBX), replace Step 3a with the following: add isdn-dchan-profile id=lucent-5ess; type=swv-5ess-pri; isdn-service-supp=n; isdn-farend-init=n;isdn-restart-pri-supp=n;isdn-query-supp=y;nfas-supp=n; isdn-restart-chan-supp=n;bchan-neg-supp=y;cname-encode-method=raw-disp; disp-ie-supp=y; disp-ie-codeset=0; With 5ESS, the calling, or connected, name is carried in a Display IE, thus Note cname-encode-method=raw-disp. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-26 OL-12436-02...

  • Page 33: Nortel Northstar With Ni2

    To provision a Siemens Hicom 300 with DMS-100 (Siemans NI1 PBX), replace Step 3a with the following: add isdn-dchan-profile id=sieman-dms100;type=swv-dms-pri;interface-type=network; isdn-service-supp=y; isdn-restart-chan-supp=y;isdn-restart-interface-supp=y; isdn-farend-init=n; t-301=300;t-302=10; t-303=4;t-305=30; t-308=4;t-309=90;t-310=10;t-316=30;t-322=4; t-323=30; isdn-query-supp=y; isdn-restart-pri-supp=y;nfas-supp=n;t-321=20;bchan-neg-supp=y;iw-spec=t1-609; disp-ie-supp=y;facil-ie-supp=n;cname-encode-method=protocol; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-27 OL-12436-02...

  • Page 34: Siemens Hicom 300 With 4Ess

    NI2 PBX needs only 3 digits of the dialed number, modify the following tokens: add digman-profile id=toshiba; add digman id=toshiba;rule=1; match-string=^9722591; replace-string=none; change destination dest-id=isdn-131; dnis-digman-id=toshiba; add dial-plan id=dp1; digit-string=9722591; dest-id=isdn-131; noa=unknown; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 1-28 OL-12436-02...

  • Page 35: Chapter 2 Multiple Trunk Groups On A Single Isdn D-Channel

    Revised: January 31, 2008, OL-12436-02 The Cisco BTS 10200 Softswitch supports ISDN 23B+D on a single T1 port with the ability to define explicit routing from a DN to a group of CICs or DS0s. To support using a different DN to route to an ISDN 23B+D, multiple trunk groups must be provisioned on a single D-channel.
  • Page 36 Add the route ids. add route id=9950;tgn1-id=9950; add route id=9951;tgn1-id=9951; add route id=9952;tgn1-id=9952; add route id=9953;tgn1-id=9953; add route id=9954;tgn1-id=9954; add route id=9955;tgn1-id=9955; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 37: Sample Line Test Configuration For Multiple Trunk Groups On A Single Isdn D-Channel

    Port #1 Channel #19 Code 100, 102, 105 Port #1 Channel #20 Code 100, 102, 105 Port #1 Channel #21 Code 105 NNN-NNN-NNNN Responder 9955 Port #1 Channel #22 Code 105 Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 38 Table 2-1 Sample ISDN 23B+D Line Test Configuration Trunk T1 Port (B-channel) Test Type Phone Number Agent Type Group Port #1 Channel #23 Code 105 Port #1 Channel #24 ISDN D-Channel Special Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 39: Chapter 3 Isdn Backhaul Support Using Iua/Sctp

    SCTP association for multi-homing. The IUA manager (IUM) process provides an interface to the IUA and SCTP stacks and communicates with the gateways. The Cisco SCTP and IUA stacks are used for this feature. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting...

  • Page 40: Provisioning An Iua Trunk Group

    Add an SCTP Association. The ULP token must be set to IUA for IUA/SCTP backhauling. The remote Step 4 port specified in the gateway to configure ASP must match the standard local port used in the Cisco BTS 10200 Softswitch (for example, 9900).
  • Page 41 Equip the trunk termination and control it in service. Step 17 equip trunk-termination tgn-id=54007001;cic=all; control trunk-termination tgn-id=54007001; cic=all; target-state=INS; mode=forced; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 42 Chapter 3 ISDN Backhaul Support Using IUA/SCTP Provisioning an IUA Trunk Group Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 43: Chapter 4 Maintaining And Troubleshooting The Isdn System

    Revised: January 31, 2008, OL-12436-02 This chapter describes ISDN maintenance and troubleshooting commands and procedures for the Cisco BTS 10200 Softswitch. See also the Cisco BTS 10200 Softswitch Troubleshooting Guide for more details about causes and corrective actions related to events and alarms.
  • Page 44 DCHAN_DOWN_SCTP_ASSOC_FAIL_SOFT_ ISDN D-Channel down SCTP association fail soft NORMAL normal DCHAN_DOWN_SCTP_ASSOC_FAIL_HARD_ ISDN D-Channel down SCTP association fail hard NORMAL normal DCHAN_DOWN_IUA_INACTIVE_SOFT_ ISDN D-Channel down IUA layer inactive soft NORMAL normal Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 45 ISDN D-Channel SCTP Assoc Established ISDN_DCHAN_STATE_DELETE_SCTP_ASSOC ISDN D-Channel delete SCTP Assoc Request Syntax Description See the Cisco BTS 10200 Softswitch Command Line Interface Guide for Call Processing, Chapter 6, ISDN D-Channel section for token information. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 46: How To Troubleshoot When The Isdn D-Channel Fails To Restore

    This means the administrative state was set to in service, but the command to go to operational state was ignored due to bad provisioning. Things to Check: Make sure that the correct entries exist in the ISDN D-Channel table. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...
  • Page 47 The problem has to do with the UDP port numbers, IP addresses or DNS names, or network connectivity. These values are all provisioned in the RUDP Backhaul Session table in the Call Agent. For Cisco IOS gateways, these values are part of the session group groupn..Things to Check: Do the four entries in the RUDP Backhaul Session table of the Call Agent match the values in the gateway (for Cisco IOS gateways, these values are part of session group groupn...)?
  • Page 48 D-channel states for NFAS: ISDN D-Channel is in Wait for Service Ack or ISDN D-Channel is Step 4 Maintenance Busy. This means the states at the far end are going to send a SERVICE_ACK to the Cisco BTS 10200 Softswitch service message for PRI. Things to Check: Make sure the far end is sending a SERVICE_ACK.

  • Page 49: Checking The Status Of A Trunk Termination

    If the trunk static state is set to TERM_STATUS_FAULTY, go to the “Termination Status Is Faulty” section. If the trunk static state returns Cannot Make Call, go to the “Cannot Make a Call” section. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting OL-12436-02...

  • Page 50: Trunk Static State Is Set To Locally Blocked

    Clear any termination faults at the gateway by turning off, then turning on, MGCP (use the mgcp, no mgcp procedure on the media gateway). Clear any TERM_FAULT on the Cisco BTS 10200 Softswitch. Trunks must be in active or idle mode and ready for use.

  • Page 51: Trunk Static State Is Set To Rblk

    Note start the initialization procedure, or the PBX specifically sends a service message with SERVICE-OOS mode to the Cisco BTS 10200 Softswitch to put the trunks into the remote out-of-state mode. Step 1 Verify that the initialization procedure (ISDN-FAREND-INIT token), as depicted by associated isdn-dchan-profile in the Cisco BTS 10200 Softswitch, and as used by the PBX, is in sync.

  • Page 52: Iua Traces

    IUA Traces IUA Traces The existing Cisco BTS 10200 Softswitch trace capability is used to troubleshoot IUA and SCTP. Use the get-trace and set-trace CLI commands to enable and disable various trace details of the IUA/SCTP protocol at run time. Set the IUM process trace levels to INFO5 to enable IUA/SCTP traces.

  • Page 53: Checking Mgw Provisioning

    This section describes how to check provisioning on IOS and IUA/SCTP gateways. IOS Gateway The following example shows how a Cisco IOS gateway is provisioned for ISDN backhauling using RUDP. The typical problem areas are in bold type. Look at the problem area after the Call Agent is Note provisioned.
  • Page 54 1.0 mgcp dtmf-relay voip codec all mode nte-gw mgcp package-capability rtp-package mgcp default-package dt-package no mgcp timer receive-rtcp mgcp profile default timeout tsmax 100 max2 retries 3 dial-peer cor custom Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-12 OL-12436-02...

  • Page 55: Iua/Sctp Gateway

    15 default group tacacs+ none aaa accounting exec default start-stop group tacacs+ aaa accounting commands 1 default start-stop group tacacs+ aaa accounting commands 15 default start-stop group tacacs+ aaa session-id common ip subnet-zero Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-13 OL-12436-02...
  • Page 56 1-24 service mgcp controller T1 6/4 framing sf linecode ami controller T1 6/5 framing sf linecode ami controller T1 6/6 framing sf linecode ami controller T1 6/7 framing sf linecode ami Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-14 OL-12436-02...
  • Page 57 Serial0/0 no ip address shutdown clockrate 2000000 interface Serial6/0 no ip address shutdown interface Serial7/0 no ip address shutdown interface Serial0/1 no ip address shutdown clockrate 2000000 Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-15 OL-12436-02...
  • Page 58 0 line aux 0 line vty 0 4 exec-timeout 30 0 password callagent line 1/00 3/107 no flush-at-activation modem InOut line 5/00 5/107 no flush-at-activation modem InOut Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-16 OL-12436-02...

  • Page 59: Additional Cli Verification

    CIC STATIC STATE -ACTV CIC DYNAMIC STATE -IDLE 23status is ..CONFIGURATION COMMAND EXECUTED TRUNK_GRP -17 -CIC -23 TERM ADMINstatus -ADMIN_INS TERM OPERstatus -TERM_STATE_IDLE CIC STATIC STATE -ACTV CIC DYNAMIC STATE -IDLE Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-17 OL-12436-02...

  • Page 60: Maintenance Of A Call Agent Connected To An Isdn Trunk Group

    CLI commands to perform common ISDN D-channel and trunk group operations for RUDP and IUA are different in Release 5.0, Release 4.5 and earlier. Use this table to ensure that the correct command for the release was used. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-18 OL-12436-02...
  • Page 61 Controlling the primary D-channel out of service automatically brings down the backhaul session if the D-channel was the last D-channel configured in the gateway. Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-19 OL-12436-02...
  • Page 62 Controlling D-channel out of service automatically brings down the backhaul session if the D-channel was the last D-channel configured in the gateway. Bring down control sctp-assoc id=<isdn1>; backhaul session target-state=oos; mode=forced; Cisco BTS 10200 Softswitch ISDN Provisioning and Troubleshooting 4-20 OL-12436-02...

Table of Contents