Database (25) - Cisco BTS 10200 Troubleshooting Manual

Chapter 6 Database Troubleshooting

DATABASE (25)

To troubleshoot and correct the cause of the alarm, refer to the
Failed—Database (25)" section on page
DESCRIPTION Secure File Transfer Protocol Transfer Failed (SFTP Transfer Failed)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS FileName - STRING [128]
Error - STRING [50]
PRIMARY Unable to connect between active and standby call agents.
CAUSE
PRIMARY Verify communication between primary and CA. On each CA, ping the other node.
ACTION
SECONDARY Unable to login to remote host.
CAUSE
SECONDARY Verify that secure shell (SSH) keys have been pre-configured for user root on both active and standby
ACTION call agents.
TERNARY File transfer error.
CAUSE
TERNARY Check the Error dataword to see if it gives an indication of the kind of error that occurred. It could be
ACTION a file-system error on the remote host, or a communication failure between the active and standby call
agents.
DATABASE (26)
To troubleshoot and correct the cause of the alarm, refer to the
on page
DESCRIPTION File Write Error
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Path Name - STRING [128]
PRIMARY System error, may be out of file descriptors.
CAUSE
PRIMARY Call Cisco TAC technical support. (Contact Cisco TAC.)
ACTION
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
OL-8723-19
6-37.
"Obtaining Documentation and Submitting a Service Request" section on page lvi
"Secure File Transfer Protocol Transfer
6-37.
"File Write Error—Database (26)" section
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Database Events and Alarms
for
6-19