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Chapter 3
Billing Troubleshooting
Use the following information to check the datawords:
The datawords generated by the alarm are Filename (40), FTP address (40), and error (50), where:
•
•
•
The alarm indicates a failure in making the FTP connection to the remote billing server to transfer billing
information from the EMS. This can happen if:
1.
2.
3.
4.
Transmission Control Protocol Connection Error—Billing (7)
The Transmission Control Protocol Connection Error alarm (critical) indicates that an error has occurred
on the TCP connection. The primary cause of the alarm is a system call error. To correct the primary
cause of the alarm, check the address of the billing server in the BTS 10200 platform configuration. The
secondary cause of the alarm is the BTS 10200 is not connected to the right address. To correct the
secondary cause of the alarm, call Cisco TAC for technical support.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
If the alarm is repeating, collect a packet capture between the BTS 10200 and the billing server prior to
contacting Cisco TAC.
OL-8723-19
file name—The name of file that the Softswitch is attempting to send to the billing server.
FTP address—The IP address/domain name of the billing server that the BTS 10200 is attempting
to reach.
error—One or more of the following data words can be displayed to indicate missing or incorrect
information:
Login—The username for the billing server is missing or incorrect in the database, or the
–
username does not have the privilege level to write to the specified directory on the remote
billing server.
Password—The password for the billing server is missing or incorrect in the database.
–
–
Connection—The billing-server-addr (IP address/domain name of billing server) is missing or
incorrect in the database, or the connection to the billing server is unavailable.
Repository—The billing-server-directory identifier is missing or incorrect in the database, or
–
the specified directory is not available on the billing server.
The FTP information has not been initialized.
The information in the Softswitch database does not match the remote billing server:
The login username (for the billing server) is missing or incorrect in the database.
a.
b.
The username is correct but does not have the privilege level to write to the specified directory.
c.
The password (for the remote billing server) is missing or incorrect in the database.
d.
The billing-server-addr (IP address/domain name) is missing or incorrect in the database.
The billing-server-directory identifier (repository) is missing or incorrect in the database.
e.
The connection to the remote billing server is unavailable.
The specified directory is not available on the remote billing server.
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Troubleshooting Billing Alarms
for
3-37
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