3Com 3C10402B Administrator's Manual page 66

66 C 3: F
HAPTER EATURE
S
ETTINGS
Table 16 Feature Interaction Errors
Event
The agent or the customer hangs up
while the supervisor has the call on hold.
Supervisory Monitoring fails to start
because two Supervisory Monitoring
services are already active on the
supervisor's device.
The agent or the customer invoke a
feature that cannot operate with
Supervisory Monitoring while the
supervisor is monitoring the call.
A feature is active on the agent's
telephone that prevents Supervisory
Monitoring from starting.
An agent puts an ACD call on hold
before the supervisor invokes Supervisory
Monitoring.
Table 17 Validation Errors
Action
The supervisor enters an incorrect
password or extension.
The supervisor enters an incorrect
password three times.
The supervisor enters the extension of a
device that cannot be monitored (for
example, the extension is a paging, Call
Park, or Voice Mail extension).
Action
The display panel cannot display
messages while a call is on hold; the
supervisor's phone immediately returns
to the Ready state.
The display panel displays an explanatory
error message and the phone
immediately returns to the Ready state.
The display panel displays an explanatory
error message and the system gives the
supervisor the option to change agents.
The display panel displays an explanatory
error message and the system gives the
supervisor the option to change agents.
The display panel displays an explanatory
error message and the system gives the
supervisor the option to change agents.
Result
The display panel displays an explanatory
error message and the system gives the
supervisor the options to try again or
exit.
The display panel displays an explanatory
error message and the phone exits
Supervisory Monitoring and returns to
the Ready state.
The display panel displays an explanatory
error message for five seconds, and then
the system prompts again for the
extension of an agent.