3Com 3C10402B Administrator's Manual page 563

S
screen POP
segment
serial interface
SMDR
SMTP
SNA
STP
Supervisory
Monitoring
switched Ethernet
system-wide
greetings
T
T1/E1
T3
A CTI term for a window that automatically opens on a user's computer
when a predefined telephone event occurs. For example, an incoming call
could generate a screen pop that lists
A LAN term meaning an electrically continuous piece of the bus.
Segments can be joined together using repeaters or bridges.
Hardware for sending and receiving data one bit at a time.
Station Message Detail Recording. A stream of call data from the
telephone system. Typically, the data is not stored on the telephone
system itself. Rather, it is captured by an external device that connects to
the telephone system through an RS232 port.
Simple Mail Transfer Protocol. The
transferring electronic mail messages from one machine to another. SMTP
specifies how two mail systems interact and the format of control
messages they exchange to transfer mail.
Systems Network Architecture. IBM's layered communications protocol
for sending data between IBM hardware and software.
Shielded Twisted Pair. A twisted pair of wires surrounded by a shield that
is typically made of braided wire or metal foil.
A facility that allows a supervisor to monitor incoming calls to agents
while those calls are in progress.
An Ethernet network that allows each user the full Ethernet bandwidth of
10 Mbit/s to another node.
A special type of time-dependent greeting that is used throughout the
system.
A high-speed data channel that can manage 24 voice or data channels
(T1) or 30 voice or data channels (E1) at 64Kbit/s. Refers to the U.S. T1
line or European E1 equivalent.
A U.S. standard for high-speed data transmission at 44.736 Mbit/s,
providing the equivalent bandwidth of 28 T-1 circuits. The carrier channel
can manage 672 voice or data channels.
caller ID information.
TCP/IP standard protocol for
G 563
LOSSARY