Examples
These examples illustrate some typical Auto Attendant systems. They
illustrate the kind of information that you might include in your
time-dependent greetings, main menu prompts, and submenu prompts.
No Greetings
Figure 9
time-dependent greetings are disabled; the Main Menu contains all of the
prompts. In Example 1, callers hear the same message no matter what
time they call.
Figure 9 No Time-dependent Greetings, All Prompts in Main Menu
Morning
disabled
Greeting
Afternoon
disabled
Greeting
Evening
disabled
Greeting
"Thank you for calling XYZ Corporation. If you know your party's
Main
extension, you can enter it now. To reach our Sales department,
Menu
press 3. For Marketing and Public Relations, press 4. To reach the
company directory, press 9."
In this example, the main menu is configured to map button 3 to a Sales
submenu and button 4 to a Marketing and Public Relations submenu.
Button 9 is mapped to the Name Directory.
Three Greetings and a Main Menu
Attendant that uses time-dependent greetings to provide different
messages for different times of the day.
shows the simplest configuration. The
Figure 10
Auto Attendant
213
shows a simple Auto