3Com 3C10402B Administrator's Manual page 432

432 C 18: T
HAPTER ROUBLESHOOTING
Table 80 Troubleshooting Actions (continued)
Symptom Possible Cause
Invalid IP
configuration
Cannot open The CAPS LOCK
NetSet using key on your
the keyboard is
administrator activated.
username and
password.
Callers on hold No music source is
do not hear connected to the
music. Call Processor.
MOH audio is
disabled.
MOH volume is
set too low.
Lose date and Problem with the
time when battery on the
rebooting the Call Processor.
system.
NetSet is very Your network
slow in uses a proxy
responding. server for Internet
access.
Suggested Action
The system has a default IP configuration that
might need to be changed to match your local
IP environment. Temporarily change the IP
configuration of your computer so that the
subnet configuration matches the system
configuration. Specify 255.255.255.0 as the
subnet and use IP address 192.168.1.191.
After you change your computer's IP
configuration, connect to the system and
change its IP settings to match the IP
environment of your local network. Change
your computer's IP configuration back to its
original settings, and then connect to NetSet
using the new IP address. See "Establishing IP
Connectivity" in the NBX Installation Guide.
NetSet username and passwords are
case-sensitive. For example, NetSet accepts
"administrator" but it rejects "Administrator"
and "ADMINISTRATOR".
See "Adding External Hardware" in the NBX
Installation Guide for more information.
Enable MOH audio in System-Wide Settings.
See "Connecting a Music-on-Hold (MOH)
Input Device" in the NBX Installation Guide.
See "Adjusting Music-on-Hold (MOH)
Volume" in the NBX Installation Guide.
See "Servicing the Network Call Processor
Battery" on page 445.
A common networking practice is to employ a
proxy server to shield your network from
intrusion by unauthorized users. However,
communications with NetSet do not need to
pass through the proxy server. To speed access
to NetSet, configure your browser to access
the system without going through the proxy
server.