3Com 3C10402B Administrator's Manual page 215

Time-dependent
Figure 11 Three
Morning
Greeting
"Good morning."
12 am...
Afternoon
Greeting
"Good afternoon."
noon
Evening
Greeting
"Good evening."
6 pm
"Thank you for calling XYZ Corporation. If you know your party's
Main
extension, you may dial it now. To speak to an operator, press 0. For
Menu
Sales, press 3. For Support, press 4. To leave a message in the genera
mailbox, press 5. To reach the company directory, press 9."
"You have reached the customer support line. To speak with a support
technician about a new issue, press 1. For returns and warranty
Sub
information, press 2. To check the status of an existing support issue,
Menu
press 3. To return to the previous menu, press star."
This example uses time-dependent greetings to greet callers according to
the time of day. The main menu prompt presents callers with options for
reaching the operator, specific departments, or the company directory of
names. It also uses a submenu to direct callers to subgroups within the
Support department.
Auto Attendant Buttons
You can configure the key pad button actions presented to a caller by the
Auto Attendant (click NBX Messaging > Auto Attendant, click a specific
Auto Attendant extension, and then click the Menu Tree tab). For
examples of how you can use prompts and greetings in an Auto
Attendant, see "Examples"
Table 42 describes the Menu Tree fields.
Table 42 Menu Tree
Field
Button
Greetings, a Main Menu and a Submenu
on page 213.
Purpose
Lists the buttons on the telephone key pad.
Auto Attendant 215