3Com 3C10402B Administrator's Manual page 61

Table 15 Supervisory Monitoring Announcement Tone Settings (Default)
Mode
Monitor
Whisper
Barge-In
Using Monitor Mode
The supervisor can use Feature Code 425 to invoke Monitor mode to
monitor a conversation in progress. You can map this feature code to a
button with or without a status light for individuals or groups. (Telephone
users may change the button mapping for their own extensions only.)
1 Make sure that:
You have enabled Supervisory Monitoring.
■
You create a Supervisory Monitoring domain.
■
You know the Supervisory Monitoring domain password. A telephone
■
user who acts as the supervisor must know the Supervisory
Monitoring domain password.
The agent whom you want to monitor is a member of the Supervisory
■
Monitoring domain.
2 On the telephone, press the programmable access button mapped to
Monitor, or press the Feature button and use the keypad to enter Feature
Code 425 for Monitor.
The system prompts for the domain password.
3 Enter the Supervisory Monitoring Domain password, then press either the
OK menu option or # key, as appropriate.
If the password or the extension is invalid, the display panel
■
displays an error message and allows you to reenter the password.
If the extension number is valid, the system plays a tone and
■
prompts for an agent extension.
4 Enter the extension of an agent who is a member of the Supervisory
Monitoring domain.
The system checks the state of the call that you are attempting to join
and uses the display panel to inform you about the call status:
Default Setting
Off
Off
On
Supervisory Monitoring 61