Adding An Auto Attendant - 3Com 3C10402B Administrator's Manual

208 C 9: NBX M
HAPTER
Adding an Auto
Attendant
ESSAGING
For more information, see
page 221.
The system includes two Auto Attendants: the Default Menu (extension
500), which manages incoming calls, and the VoiceMail Menu (extension
501), for employee access to voice mail. You cannot delete these two
Auto Attendants. The default Auto Attendant processes calls as soon as
you install the system. When you add a new Auto Attendant, you are add
a blank Auto Attendant, which you can configure.
To add a new Auto Attendant, click NBX Messaging > Auto Attendant >
Add.
Table 40 describes the fields and checkbox on the Add Auto Attendant
Menu window.
Table 40 Add Auto Attendant Menu Fields
Field
Name
Extension
Maximum number of
prompt repeats
"Voice Application Setup Utility"
Purpose
Enter a name for the new Auto Attendant.
The system automatically assigns the next available extension
when you add a new Auto Attendant. You can change the
extension number to an unused number that falls within the
Auto Attendant extension range of your dial plan.
Default range:
3-digit dial plan: 500–599
4-digit dial plan: 5500–5599
For both 3-digit and 4-digit dial plans, the default Auto
Attendant is extension 500 and the voice mail Attendant is
extension 501.
Select the number of times the Auto Attendant prompt
repeats. You can select a number from 1 through 3. The
default is 3.
CAUTION: If you set this field to 1 and the time-out action
for the Auto Attendant menu tree to Disabled, the system
disconnects a call forwarded to the Auto Attendant because
the forwarding party always hears a portion of the Auto
Attendant prompt. Likewise, if you set this field to 2 or 3 and
the time-out action for the Auto Attendant Menu Tree to
Disabled, the system disconnects the forwarded call if the
forwarding party stays on the line long enough to hear at
least a portion of the final repeated prompt. To ensure that
forwarded calls eventually reach a valid destination,
configure a time-out action for each Auto Attendant menu
tree.
on