Off-Site Notification - 3Com 3C10402B Administrator's Manual

202 C 9: NBX M
HAPTER

Off-site Notification

ESSAGING
How the Configurable Operator Feature Works
When the system directs a caller from your voice mail to an operator that
you designated:
1 If you do not answer a call, the system invokes your voice mail.
2 The caller listens to your pre-recorded voice mail message, which includes
the instruction to press an access digit (0 or 9) to reach the appropriate
operator.
When you employ a configurable operator, you must re-record your
personal voice mail greeting to explain to callers that an operator is
available to them if they press the appropriate access digit during the
voice mail greeting.
3 The caller presses 0 or 9.
4 The system redirects the call to the operator that you designated.
The caller can leave a message, then press 0 or 9 to transfer to a
configured operator.
Configuring Operator Destinations
To configure system default operator destinations:
1 Log on to NetSet using the administrator login ID and password.
2 Click NBX Messaging > Configure.
3 Click the Personal Operator tab.
The editable fields display the current system default values for System
Operator and Personal Operator.
You cannot leave the system default values for the operators as null. Also,
the text string for an operator destination cannot exceed 16 characters.
4 Edit the operator numbers and the access digits as appropriate.
5 Click the Apply button to make the changes and keep this window open,
or click the OK button to make the changes and close the window.
Off-site Notification can notify telephone users by pager, e-mail, or
telephone when they receive a new voice mail message. Telephone users
can specify the methods by which they receive notification.
You can configure these system-wide Off-site Notification settings:
Enable or disable Off-site Notification for the entire system
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