Speed Dials - 3Com 3C10402B Administrator's Manual

Speed Dials

Table 18 Supervisory Monitoring Service Errors
Action
Another supervisor is already monitoring
the call.
The agent is not on any call.
The agent hangs up before the
monitoring message reaches him causing
Supervisory Monitoring to timeout.
Table 19 Device Errors
Action
The supervisor's device does not support
conferencing.
The monitored agent's device does not
support conferencing.
The customer's device does not support
conferencing.
You can create up to 100 System Speed Dial numbers. You can also
create system speed dial and personal speed dial button definitions and
assign them to groups.
Do not confuse use speed dial codes with extension numbers.
Any telephone in a Telephone Group has access to the same button
definitions. Telephone users can create personal speed dial definitions for
buttons that do not already have a button mapping. Telephone users can
also change definitions for any buttons mapped as personal speed dial
buttons, even if those buttons are defined in the Group Button
Mappings.
Speed Dials
Result
The display panel displays an explanatory
error message for five seconds, then the
system prompts again for the extension
of an agent.
The display panel displays an explanatory
error message for five seconds, then the
system prompts again for the extension
of an agent.
The display panel displays an explanatory
error message for five seconds, then the
system prompts again for the extension
of an agent.
Result
The display panel displays an explanatory
error message and the phone returns to
the Ready state.
The display panel displays an explanatory
error message and the system prompts
again for the extension of an agent.
The display panel displays an explanatory
error message and the system gives the
supervisor the option to change agents.
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