3Com 3C10402B Administrator's Manual page 147

Announcement Sequence
The system plays the first announcement file after the caller has been in
the queue for the time delay specified in the Time Interval field (Click
Call Distribution Groups > ACD Groups, click an extension or Add, and
the click the Announcements tab).
The system plays the remaining files as the time interval for each file
expires (assuming the caller is still in the ACD queue waiting to be
connected to an agent). This means that you can set up the sequence in
which announcements are played, with a predefined time delay between
them, to engage the caller. In between announcements, the caller hears
Music-On-Hold.
After the system plays all the announcements that you configured for the
ACD group, the system plays the last announcement repeatedly (as per
the time interval specified for it) during the rest of the wait period: that is,
until the call is answered or until the ACD group's timeout period is
exceeded. If the timeout period is exceeded, the system forwards the call
to the destination that you specified in the Group Coverage Action
after Timeout: field when you added or modified the ACD group.
If the agent answers the call, the system immediately stops playing the
announcement, or the Music-On-Hold, and connects the caller to the
appropriate agent.
Fields in the Announcements Window
Table 31 describes the function of each field and button in the
Announcements window (Click Call Distribution Groups > ACD
Announcements).
Table 31 Announcements Window: Field Descriptions
Field
(List of WAV Files)
Record
Play
Remove
Description
Displays a list of .WAV files currently known to ACD.
Records a .WAV file for an ACD announcement. You must
have .WAV recording capability on the workstation you are
currently using.
Plays back the .WAV file that you selected from the list of
WAV files.
Deletes the .WAV file that you selected from the list of
.WAV files.
Using ACD 147