Testing The Auto Attendant - 3Com 3C10402B Administrator's Manual

222 C 9: NBX M
HAPTER
Testing the Auto
Attendant
ESSAGING
Using the Voice Application Setup Utility
From a 3Com telephone, you can use the Auto Attendant Setup Utility.
Follow these steps:
1 Lift the telephone handset, and then press the MSG button to access the
Voice Mail system.
2 At the voice mail password prompt, press
3 At the voice mail extension prompt, dial
plan or if you are using a 4-digit dial plan.
9999
4 Enter the Auto Attendant password. The default password is 0000. 3Com
recommends that you change this password.
0000 press 1 to assign actions to dial pad key, 9 to record
greetings, schedules, change password
5 Follow prompts to assign key pad button actions, record and play back
greetings, change the schedule (morning, afternoon, and evening) and
change the Auto Attendant password.
Before using your system, 3Com strongly recommends that you review
and test it to verify that all features work as you intend. Use this checklist
to verify that your system is ready:
Do your recorded prompts match your key pad button actions?
■
You can define key pad button actions through the NBX NetSet utility
(see "Auto Attendant Buttons"
Application Setup utility.
Do your time-dependent greetings become active at the times you
■
want?
If not, you can use the NBX NetSet utility (see
Greetings" on
change the start times of your morning, afternoon, and evening
greetings.
Do your single-digit transfers and transfer to the general mailbox take
■
a caller to a valid destination?
When callers reach a mailbox of a single-digit transfer and transfer to
■
the general mailbox, do they hear an appropriate greeting?
Is someone responsible for checking messages sent to single-digit
■
transfers and transfer to the general mailbox?
on
page 210) or the Voice Application Setup utility to
.
*
if you are using a 3-digit dial
999
page 215) or through the Voice
"Time-dependent