3Com 3C10402B Administrator's Manual page 210

210 C 9: NBX M
HAPTER ESSAGING
Time-dependent Greetings
The system clock and the greeting schedule control when the system
changes from one time-dependent greeting to the next. For example, the
morning greeting might start at 12 midnight, the afternoon greeting at
noon, and the evening greeting at 6 p.m. If you enable time-dependent
greetings, the caller hears the current active greeting before the main
menu prompt.
You can create time-dependent greetings for all Auto Attendants in your
system. An example of this system-wide greeting might be "Good
morning." To record or to import system-wide time-dependent greetings
and define the times during which they play, click NBX Messaging > Auto
Attendant and click the System-Wide Greetings tab.
You can also create and schedule time-dependent greetings for individual
Auto Attendants. These greetings can be up to five minutes long. To
record, import, or schedule customized time-dependent greetings, click
NBX Messaging > Auto Attendant, click a specific Auto Attendant
extension and then click the TD Greetings tab.
Prompt Menus
You can use a main menu and submenus of prompts to direct callers to
individuals and services in your organization. To configure prompt menus
for each Auto Attendant, click NBX Messaging > Auto Attendant, click a
specific extension and then click the Menu Tree tab. The Menu Tree
window consists of 13 button rows that you use to assign actions to the
key pad buttons (see"Auto Attendant Buttons" on page 215). Be sure to
define the menu time-out behavior so that the system automatically
routes calls to a time-out destination if a caller does not respond to the
Auto Attendant prompts (for example, a caller that uses a rotary
telephone).
CAUTION: To ensure that forwarded calls eventually reach a valid
destination, configure a time-out action for each Auto Attendant menu
tree. For example, if you set the time-out action for the Auto Attendant
menu tree to Disabled, and Maximum number of prompt repeats to 1,
the system disconnects a call forwarded to the Auto Attendant because
the forwarding party always hears a portion of the Auto Attendant
prompt. Likewise, if you set the time-out action for the Auto Attendant
Menu Tree to Disabled, and Maximum number of prompt repeats to 2 or
3, the system disconnects the forwarded call if the forwarding party stays