3Com 3C10402B Administrator's Manual page 246

246 C 10: SIP-M
HAPTER
O
ODE PERATIONS
SIP Telephone Restrictions and ACD
These restrictions apply to SIP-only devices and their interaction with
ACD:
A SIP-only phone cannot call an ACD group.
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A SIP-only phone cannot be a member of an ACD group.
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A SIP-only phone cannot call a Hunt group or a Calling group.
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A SIP-only phone cannot be a member of a Hunt group or a Calling
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group.
ACD Features Not Available in SIP
These ACD features are not available on a SIP mode system:
In Queue Digit processing
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Queue Exit announcement
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Estimated Wait time Announcement
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Business and custom hours
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Shifts
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Closed announcement
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Incoming ACD Calls From a SIP Gateway
Calls coming in to an ACD group from a SIP gateway exhibit the same
behavior as incoming calls from any other source. However, do not set
the call coverage for that ACD to a 3Com phone. An ACD group's call
coverage can be:
Another ACD group
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Hunt group
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Sip phone
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