3Com 3C10402B Administrator's Manual page 248

248 C 10: SIP-M
HAPTER
O
ODE PERATIONS
3 Go to the Announcements configuration page for the ACD Group in
order to do the announcement assignment.
The interface is similar to the voice mail page except that the Filename
field is the Announcement Description field, and this field provides the list
of the configured announcements. Therefore, you simply need to provide
the timeout parameters and select the Announcement Description from
the drop-down list, as follows:
Announcement Description
Welcome to 3COM
Product Information
Phones Information
4 If a caller dials the ACD group extension and is placed in the ACD queue,
the system plays the Delayed Announcements as they were configured
using the 3Com IP Messaging Module.
For each different Announcement the systems makes a call to the
appropriate 3Com IP Messaging Module Mailbox (a URL, such as
Mailbox@ipms.com). In the above case, new requests are sent to the IP
Messaging Service after each timeout. Therefore, the IP Messaging
Service receives 3 requests:
Mailbox1@ipms.com
■
Mailbox4@ipms.com
■
Mailbox5@ipms.com
■
Adding and Modifying Announcement Mailboxes
To add or modify an announcement mailbox on the system:
1 Log in to the NBX NetSet utility using the administrator login ID and
password.
2 Click SIP Applications > IP Messaging, and then click the Announcements
tab.
3 To add a new auto announcement, click Add. To modify an existing
announcement, click the mailbox number (port number) of the
announcement you want to modify.
4 Click OK or Apply to save your changes.
Before the services can be operational, you must use the appmon
configuration program to configure the service on the IP Messaging
Timeout
45sec
50sec
60sec