3Com 3C10402B Administrator's Manual page 150

150 C 7: C
HAPTER ALL
D G
ISTRIBUTION ROUPS
As the administrator, you can either view the data for a selected ACD at a
time, or view the data for all of the ACDs at the same time. The data
viewed is a "snapshot" of the ACD at the discrete time at which you
invoked the Statistics display.
Refresh the display to ensure that the data is current.
Fields in the ACD Statistics Window
Table 33 describes the function of each field and button in the ACD
Statistics window. ACD Statistics also shows the Resource Contention
statistics. (Contention occurs when the system does not have a port
available to assign to an ACD group.)
Table 33 Statistics Window: Field Descriptions
Field
Resource Report
Extension
Name of ACD
Logged In Agents
Current Queue
Answered Calls
Dropped Calls
Total Calls
Last Reset Command
Date
Reset ACD Statistics
Reset ACD and
Member Statistics
If the ACD has not reset since last system reboot, the system displays a
null reset date value.
Description
Displays instances of contention.
Displays the telephone extension for this ACD.
Displays the name of the ACD that is associated with this
extension.
Displays the total number of agents logged in at the time
you invoked the Statistics window.
Displays the number of calls that are currently in the call
waiting queue of this ACD.
Calls to this ACD that were answered since the last reset of
the statistics facility.
Calls to this ACD that were dropped since the last reset of
the statistics facility.
Total number of calls to this ACD group that have been
received since the last reset of the statistics facility.
The date/time stamp at which the statistics facility was last
reset (call counters reset to zero) for this particular ACD
group.
Resets the statistics facility to zero.
Resets the ACD and Member statistics, and updates the
Last Reset Command Date field.