Auto Attendant; Overview Of Auto Attendant Features - 3Com 3C10402B Administrator's Manual

206 C 9: NBX M
HAPTER

Auto Attendant

Overview of Auto
Attendant Features
ESSAGING
which you want to delete voice mail and click Delete VM. To select all
extensions, enable the Select check box.
The time the system requires to delete a telephone user's voice mail
depends on the number of voice mail messages in the user's mailbox.
The NBX Messaging system includes an Auto Attendant that answers
incoming calls. The Auto Attendant includes a series of recorded
messages (prompts) that describe actions that a caller can take to access
individual services. You can customize the menu structure and record or
import your own prompts to fit the system to your business needs. This
section provides information about these topics:

Overview of Auto Attendant Features

■
Adding an Auto Attendant
■
Voice Application Setup Utility
■
Testing the Auto Attendant
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The Auto Attendant is the centerpiece of the voice mail system. You can
create and configure Auto Attendants, and can record or import
messages and prompts to direct the actions of callers.
Use the NBX NetSet utility to administer and configure these Auto
Attendant features:
Multiple Auto Attendants — The system supports multiple,
■
independent Auto Attendants. You can assign different Auto
Attendants to different extensions, inbound lines or DID numbers. See
"Adding an Auto Attendant"
Multiple-Level Menus — Each Auto Attendant can support a main
■
menu and up to 19 levels of submenus. You to configure an
automated system in which inbound callers can select specific
departments or groups, and then further select subgroups or
individuals. See
Voice Prompts — To the caller, the time-dependent greeting, main
■
menu prompt, and submenu prompt are integrated into the Auto
Attendant system. You can customize the system by recording or
importing voice prompts in a time-dependent greeting main menu, or
submenu. Depending on the time of day and selections that the caller
on page 208
"Prompt Menus" on
for more information.
page 210 for more information.