3Com 3C10402B Administrator's Manual page 567

I
NDEX
Symbols
*
character in VTL caller ID 297
Numbers
3Com Basic Telephone
diagnostics 413
3Com Business Telephone
diagnostics 413
3Com IP Conferencing Module 249
3Com Telephone Local Configuration (TLC)
application 357
4ESS protocol
call-by-call service 183
on T1 spans 176
overview 300
selecting 176
4-Port Analog Terminal Card
adding 125
911
and Class of Service 133
A
access buttons
Attendant Console 121
H.323 calls 494
mapping 113
access digit 201
account codes 45
and system features 46
in Call Detail Reporting (CDR) 49
ACD
agents 148
announcements 147
Call Data Reports 143
circular groups 136
defined 135
extending wrap-up time 142
functions explained 145
group defined 135
hardware limits 143
licenses 138
linear groups 136
most idle agent groups 137
overriding wrap-up time 142
port contention 151
statistics 150
wrap-up time 141
ACT
E1 status light 172
adding
Attendant Console 120
extension lists 292
mirror disk 89
telephones 93 to 95
address, IP
Call Processor 423
configuring DHCP server to provide Call
Processor's IP address 457
gateway 423
viewing 423
address, MAC
specifying from a telephone 423
viewing in telephone diagnostics 423
administrator password 81
agents
ACD 148
SNMP 374
alarms, T1 and E1, Digital Line Cards
blue alarm 435
red alarm 435
yellow alarm 435
analog devices
connecting 124
Analog Line Card
audio gain controls 161
timing parameters 161
Analog Terminal Adapter (ATA)
adding 127
modifying 127
removing 127
status 128
Analog Terminal Card
audio gain controls 129
connecting analog devices 124