3Com 3C10402B Administrator's Manual page 247

ACD Announcement on a SIP-Mode System
You must configure ACD Announcements on a SIP-mode system on the
IP Messaging Module. The following is a brief explanation of the Delayed
Announcement functionality with 3Com IP Messaging Module:
1 Configure the 3Com IP Messaging Module for the various
announcements.
Each announcement is assigned to a mailbox on the 3Com IP Messaging
Module. This is a read-only mailbox. When the mailbox receives a call, the
mailbox plays the announcement assigned to it. Announcements can be
imported, or they can be recorded to the 3Com IP Messaging Module.
The telephone user can use the IP Messaging facility to record
announcements. The system administrator is responsible for configuring
the mailboxes on IP Messaging with appropriate announcements.
For example, assume that IP Messaging is configured as follows:
Table 51 Example ACD Mailboxes
Mailbox Name
Mailbox1
Mailbox 2
Mailbox3
Mailbox4
Mailbox5
2 Set up the Delayed Announcements for the ACD groups.
the NBX NetSet utility lets you map Mailbox numbers (present on IP
Messaging) to an Announcement Description (click SIP Applications >
Announcements).
Keeping with this example, assume that you create an ACD Group that
plays announcements regarding telephone information. Therefore, ACD
is configured to use the announcements on Mailboxes 1, 4, and 5. To
accomplish this you must configure the announcements as follows:
Mailbox
Mailbox1
Mailbox4
Mailbox5
Enabling and Configuring SIP Mode
File Name
welcome.wav
sales.wav
support.wav
ProductInfo.wav
Phones.wav
Announcement Description
Welcome to 3Com
Product Information
Phones Information
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