Sip Mode And Acd; Other Applications Support; Call Log Support; Snmp Support - 3Com 3C10402B Administrator's Manual

SIP Mode and ACD

Other Applications
Support

Call Log Support

SNMP Support

SysLog Support

CDR Support

Generic SIP telephones and the 3Com 3108 Wireless Telephone do not
fully support the ACD feature. The following applies to SIP-only devices
and their interaction with ACD:
A generic SIP phone and the 3108 Wireless Telephone cannot call into
■
or be a member of an ACD group.
A generic SIP phone and the 3108 Wireless Telephone cannot call into
■
or be a member of a Hunt group or a Calling group.
ACD Features Not Available on SIP Mode Systems
These ACD features are not available on a SIP mode system:
In Queue Digit processing
■
Queue Exit announcement
■
Estimated Wait time Announcement
■
Business and custom hours
■
Shifts
■
Wrap-Up Time
■
Closed announcement
■
This section lists how SIP-mode supports other applications on the
system.
SIP telephones themselves provide call log information. That is, the
system does not communicate information related to call logs to SIP
endpoints.
The system stores information about SIP telephones, which is delivered to
the SNMP manager by means of proxy information managed by the
system.
A SIP mode system supports Syslog functionality.
For SIP devices, call data records might display
release cause if the device is offline. CDR provides the complete URL
rather than extensions only for SIP telephones.

Other Applications Support

Not reachable
239
as the