3Com 3C10402B Administrator's Manual page 207

makes, the caller hears the appropriate prompts and receives
appropriate directions.
Default Time-out — If a caller does not respond to the Auto
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Attendant prompts (for example, a caller that uses a rotary telephone),
the system routes the call to a designated time-out destination. See
"Prompt Menus"
If you do not specify a valid time-out destination for an Auto Attendant,
the system drops a call when it reaches the time-out value.
Shortcuts — Callers can press a shortcut button to bypass an entire
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greeting or prompt and move directly to a function, such as leaving a
voice mail message.
Dialing by Extension or Name — A caller can reach a person by
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dialing the person's extension. The system plays the announcement of
each person identified as a possible match and asks the caller to pick
one.
Dialing by First Name or Last Name — A caller can reach a person
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by dialing the person's name on the telephone keypad. After the caller
selects the Name Directory option, Auto Attendant prompts the caller
to select whether to use the first-name method or last-name method.
When the caller begins to enter the name on the keypad, Auto
Attendant performs a database lookup and prompts the caller with
the possible matches. The caller selects the appropriate name, and
Auto Attendant transfers the call to the selected telephone user.
Automatic Activation — The system can activate automatically
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according to the Business Hours settings (see
page 35), or after an incoming call exceeds a set number of rings.
Routing Calls to Specific Auto Attendants — You can use the dial
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plan to map Auto Attendants to specific analog telephone extensions.
This enables the system to route incoming calls directly to a specific
Auto Attendant.
Voice Application Setup Utility — From the 3Com Business
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Telephone, you can use the Auto Attendant Voice Application Setup
utility to set up these Auto Attendant features:
Button actions
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Time-dependent greetings and schedule
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Main menu greeting
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Administrator's Auto Attendant password
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on page 210 for more information.
Auto Attendant
"Business Hours" on
207