Tapi Settings - 3Com 3C10402B Administrator's Manual

356 C 12: V
HAPTER IRTUAL

TAPI Settings

C
ONNECTIONS
Whisper (also known as Coaching)
■
Allows you to join a call in progress to speak with the agent without
alerting the customer to your presence. Whisper mode requires a
password.
Barge-In
■
Allows you to join a call in progress to speak with both the agent and
the customer. Barge-In mode requires a password.
Either the agent or the supervisor can put the call on hold while
Supervisory Monitoring is in effect. This means that the supervisor can
initiate two monitoring sessions: one active session and one on hold.
You must configure system-wide Telephony Application Programming
Interface (TAPI) settings before users can download the NBX TAPI Service
Provider (NBXTSP). NBXTSP enables a TAPI application on a user's PC to
interact with the user's 3Com telephone. You can set a maximum number
of TAPI clients in the system. You can also require users to enter
passwords for TAPI devices.
Before you configure system-wide TAPI settings, install the appropriate
TAPI software. After you have the software installed, select Virtual
Connections > TAPI Settings to configure TAPI settings. See the online
Help for procedures to configure TAPI settings and download NBX TSP
software.
The TAPI settings do not apply to TAPI Route Points. For security reasons,
the system always requires that an external application supply a password
to access a TAPI Route Point.