3com NBX 100 Manuals

3Com NBX 100 Administrator's Manual (582 pages)

Networked Telephony Systems

Brand: 3Com | Category: Telephone System | Size: 4.91 MB

Table of Contents
3
About this Guide

19
- How to Use this Guide
  19
- Conventions
  20
- International Terminology
  20
- Your Comments
  21
Introduction

23
- Network-Based Telephony
  23
- Netset Administration Utility
  24
  - Netset User Interface
    25
System Settings

27
- Auto Discovery
  27
  - Initial System Configuration
    29
  - Disabling the Auto Discovery Feature
    30
- Enable Features System-Wide
  30
  - How Call Timer Works with Other Telephone Features
    31
- System Identity
  33
- Business Information
  34
  - System Mode
    34
  - Business Hours
    35
- Date and Time
  35
  - System Date and Time
    35
  - Simple Network Time Protocol (SNTP)
    36
- IP Settings
  36
- Audio Settings
  37
  - Compression Overview
    37
  - Codec Selection
    38
  - Codecs and NBX Devices
    40
  - Silence Suppression Overview
    41
- Timers
  42
- Multicast Addresses
  43
Feature Settings

45
- Account Codes
  45
  - Feature Interaction
    46
  - Account Codes: Operational Modes
    48
- Call Pickup
  51
  - Group Numbers
    51
- Call Park
  53
- Page Zones
  54
  - Page Zone Feature Support
    54
- Ring Patterns
  55
- Supervisory Monitoring
  55
- Speed Dials
  67
- Whisperpage
  68
System Maintenance

75
- System Backup
  75
- System Restore
  78
- Import / Export Data
  79
- Reboot/Shutdown
  80
- Password Administration
  80
- Call Report Settings
  82
  - CDR Changes at Release R6.0
    82
  - Windows Environment Specifications
    84
  - Installing Call Reports
    85
  - Configuring Call Reporting
    85
  - Purge CDR
    85
- Purge Database
  86
  - Purge Database and CDR
    86
  - Purge All Voice Mail
    86
- Manage Data
  86
  - Migration
    87
  - Restore Database from Another Version
    88
- Disk Mirroring
  89
Telephone Configuration

93
User Configuration

131
- Users
  131
- Phantom Mailboxes Class of Service (Cos)
  131
- Phantom Mailboxes
  131
- Class of Service (Cos)
  132
Call Distribution Groups

135
- Automatic Call Distribution (ACD)
  135
  - ACD Groups
    136
  - ACD Shifts
    139
  - Estimated Wait Time Announcements
    140
  - In-Queue Digit Processing and Announcements
    140
  - ACD Group Open/Close and Announcements
    141
  - Announcements for SIP-Mode Systems
    141
  - Wrap-Up Time
    141
  - Streaming ACD Data through a TCP Socket
    143
- ACD Considerations
  143
  - Hardware Limits for ACD Groups
    143
  - ACD Operations with Call Detail Reports (CDR)
    143
  - Display Data
    144
  - Voice Mail Port Usage
    144
- Using ACD
  144
  - ACD Groups
    145
  - ACD Announcements
    146
  - ACD Agents
    148
  - ACD Statistics
    149
- Hunt Groups
  152
  - Linear and Circular Hunt Groups
    154
  - Calling Groups
    154
  - Call Coverage
    154
  - Hunt Group Supervisory Monitoring
    155

3Com NBX 100 Administrator's Manual (482 pages)

3Com NBX 100: User Guide

Brand: 3Com | Category: Telephone System | Size: 4.05 MB

3Com NBX 100 Administrator's Manual (466 pages)

3Com Networked Telephony Solutions Administrator's Guide

Brand: 3Com | Category: Telephone System | Size: 3.52 MB

3Com NBX 100 Administrator's Manual (496 pages)

Brand: 3Com | Category: Telephone System | Size: 6.17 MB

Table of Contents
3
About this Guide

16
- Conventions
  16
- International Terminology
  16
- Documentation
  16
  - Your Comments
    16
1 Introduction

19
- Network-Based Telephony
  19
- Overview of the System Software
  20
  - Auto Attendant
    20
  - Auto Discovery and Auto Relocation
    20
  - Virtual Tie Lines
    20
  - Integrated Voice Mail and Messaging Features
    20
  - Redialing from Call Logs
    21
  - Call Recording
    21
- NBX Netset Administration Utility
  22
- NBX Netset Features
  23
2 Dial Plan

27

3Com NBX 100 Installation Manual (306 pages)

Brand: 3Com | Category: Telephone | Size: 2.5 MB

Installation Guide
1
Table of Contents
3
About this Guide

13
- How to Use this Guide
  13
- Conventions
  14
- Documentation
  15
  - Format
    15
  - Paper Documents
    15
  - Software and Documents on CD-ROM
    16
  - Your Comments
    17
- International Terminology
  15
- Year 2000 Compliance
  17
Introduction

19
- Overview of NBX 100 Hardware Components
  19
  - Chassis
    19
  - Network Call Processor
    20
  - 4-Port Line Card
    21
  - T1 Digital Line Card
    22
  - E1 Digital Line Card
    23
  - 4-Port Analog Terminal Adapter Card
    24
  - Single-Port Analog Terminal Adapter
    24
  - 8-Port Hub Card
    26
  - Business Telephone
    26
  - DSS/BLF Adjunct
    26
- Preparing for Installation
  27
  - Completing a System Plan
    27
  - Ordering Telephone Lines
    36
  - Developing a Dial Plan
    36
- Installation Overview
  36
- International Feature Support
  37
  - Power Fail Transfer
    37
  - Analog Terminal Card
    37
  - Power Line Kit (E-Brick)
    37
  - Language Support
    37
- Installation Requirements
  38
  - Electrical Requirements
    38
  - Environmental Requirements
    38
  - Physical Requirements
    39
  - Local Telephone Service
    40
- Installation Questions
  40
Configuring the Dial Plan

45
- Overview
  45
  - Translation
    45
  - Routing
    46
- Extension Settings
  47
  - Telephones
    48
  - External Extensions
    48
  - Call Park
    48
  - Auto Attendant
    48
  - Hunt Groups
    49
- External Settings
  49
- Dial Plan Tables
  50
- Pretranslators
  56
- Managing the Dial Plan Configuration File
  61
  - NBX 100 Database
    61
  - NBX 100 Dial Plan
    62
  - Creating Dial Plan Configuration Files
    63
  - Gaining Access to the Dial Plan
    65
- Importing and Exporting Dial Plan Configuration Files
  66
- Managing Extensions and Extension Lists
  75
  - Adding an Extension
    76
  - Settings
    79
  - Changing Extensions
    81
  - Managing Extension Lists
    84
- Managing External Settings
  89
- Managing Dial Plan Tables
  90
  - Determining Which Devices Use Dial Plan Tables
    91
- Managing Dial Plan Pretranslators
  94
  - Determining Which Devices Use Pretranslators
    96
  - Removing a Pretranslator
    100
- System Features Affected by the Dial Plan Configuration
  100
- Dial Plan Configuration File Commands
  101
- Sample Solutions Using Dial Plan Configuration File Commands
  119

3Com NBX 100 Installation Manual (248 pages)

3Com NBX 100: Installation Guide

Brand: 3Com | Category: Telephone System | Size: 3.34 MB

Installation Guide
1
Table of Contents
9
About this Guide

17
- How to Use this Guide
  17
- Conventions
  18
- International Terminology
  18
- Your Comments on the Technical Documentation
  19
Introduction

21
- NBX IP Telephony Platforms
  21
  - V3000 Analog
    22
  - V3000 Bri
    24
  - V3001R
    26
  - V5000
    28
  - Nbx 100
    31
  - NBX Expansion Chassis
    33
- NBX Cards and Devices
  35
  - Analog Line Card
    35
  - T1 Digital Line Card
    36
  - E1 Digital Line Card
    39
  - BRI-ST Digital Line Card
    43
  - 10BASE-T Uplink Card
    45
  - Analog Terminal Card
    45
  - Legacy Link Analog Card
    46
  - Legacy Link Norstar Card
    48
  - Legacy Link Meridian Card
    49
  - Analog Terminal Adapters
    50
  - 3Com Telephones
    52
  - Third-Party Devices and Applications
    54
- Optional Software
  55
- NBX Licensing
  56
  - Individual Device Limits
    57
  - Features and System Performance
    57
  - Licensed Device Limits
    57
  - How the System Limits Interact
    58
  - Maximum Device Counts and Memory Requirements
    59
  - Device Licenses
    72
  - Group Device Licenses
    73
  - Dynamic License Assignment
    74
  - Upgrading Device Licenses from R4
    76
  - Rebooting to R4.X
    76
Installing System Hardware Components

79
- Introduction
  80
- International Feature Support
  80
  - Power Fail Transfer
    80
  - Analog Terminal Connectors
    80
  - Language Support
    80
- Installation Requirements
  81
  - Electrical Requirements
    81
  - Environmental Requirements
    81
  - Physical Requirements
    82
  - Local Telephone Service
    82
- Installation Questions
  82
- Before You Begin Installation
  85
  - Required and Recommended Tools and Equipment
    86
- Important Safety Information
  86
  - Lithium Battery Safety
    89
- Consignes Importantes de Sécurité
  89
  - Batterie Au Lithium
    91
- Wichtige Sicherheitsinformationen
  91
  - Lithiumbatterie
    92
- Unpacking and Examining the Components
  93
- Installing the NBX System Hardware
  93
  - Recording MAC Addresses
    93
  - Optionally Upgrading NBX Memory
    94
  - Mounting an NBX Chassis
    94
  - Installing a Disk Mirroring Kit
    97
  - Powering Your NBX System
    100
- Configuring NBX System Networking
  101
  - Establishing IP Connectivity
    101
  - Modifying Default IP Settings
    101
  - Configuring the NBX System IP Address
    104
  - Establishing LAN Connections
    104
  - Test Connectivity
    105
  - Set NBX System-Wide Preferences
    105
- Connecting Cards and Devices
  105
- Selecting Regional Software and Components
  110
  - Installing Regional Software and Components
    111
- Using Auto Discover for Initial System Configuration
  112
- Connecting Telephone Lines
  117
- Adding External Hardware
  117
  - Connecting a Music-On-Hold (MOH) Input Device
    118
  - Connecting a Paging Amplifier
    118
- Configuring Routing Devices
  118

3Com NBX 100 Installation Manual (210 pages)

NBX SERIES

Brand: 3Com | Category: Gateway | Size: 2.88 MB

3Com NBX 100 Manual (76 pages)

Business Telephone

Brand: 3Com | Category: Telephone | Size: 3.57 MB

Business Telephone
1
Table of Contents
3
About this Guide

7
- How to Use this Guide
  7
1 The Nbx Business Telephone

9
- The Telephone's Buttons and Controls
  10
- The NBX 100 Communication System's Features
  13
2 Using the Telephone

17
- Basic Operation
  17
  - Placing an Internal Call
    17
  - Using the Internal User Directory
    17
  - Placing an External Call
    18
  - Answering a Call
    18
    
    Answering Behaviors
    19
  - Placing a Call on Hold
    19
    
    Status Lights
    19
  - Transferring a Call
    20
    
    Announced Transfer
    20
    
    Blind Transfer
    20
  - Conferencing Other Parties on a Call
    21
    
    Conference Call Behaviors
    21
  - Handsfree Answer on Intercom
    21
  - Mute
    22
  - Redialing a Call
    22
  - Using the Speakerphone
    22
  - Setting the Volume
    22
- Features Not Assigned to a Dedicated Button
  23
  - Using Feature Codes
    23
  - Account Codes for Call Detail Reporting
    24
  - Call Park
    25
  - Call Pickup
    25
    
    Directed Call Pickup
    26
    
    Group Call Pickup
    27
  - Direct Mail Transfer
    27
  - Flash
    27
  - Hunt Groups and Calling Groups
    27
  - Paging
    29
    
    Internal Paging
    29
    
    External Paging
    29
    
    Simultaneous Paging
    29
  - Release (Using a Headset)
    29
- Dialing Speed Dials
  30
  - One-Touch Speed Dials
    30
  - Personal Speed Dials
    30
  - System-Wide Speed Dials
    31
3 Apx Voice Messaging

33
- Types of Mailboxes
  34
- Setting up Your Voice Mail
  34
- Listening to Messages
  35
- Listening to Messages Remotely
  36
  - Envelope Options
    37
- Replying to a Message
  38
- Forwarding a Message with Comments
  38
- Creating and Sending a Message
  39
- Message Delivery Options
  40
- Creating Group Lists
  41
  - Modifying Group Lists
    41
- Forwarding Callers to Voice Mail
  42
- Accessing Voice Mail Messages through Your E-Mail
  42
- Changing Your Password
  42
  - Security Tips
    43

3Com NBX 100 Planning Manual (57 pages)

Brand: 3Com | Category: Telephone System | Size: 4.28 MB

Table of Contents
3
Contact Information
5
Carrier Information
5
Preliminary Information
6
Site Survey
6
LAN/WAN Survey
7
Telephone Line Survey
7
Electrical Survey
8
Digital Line Card Provisioning - T1 DS1 and T1 ISDN PRI
9
Digital Line Card Provisioning - E1 ISDN PRI and ISDN BRI-ST
11
Digital Lines
12
Digital Line Spans
14
Digital Line Groups
16
Class of Service
18
Business Hours (Time of Day Service Modes)
22
Hunt Groups
23
TAPI Route Points
25
Calling Groups
27
Call Pickup Groups
27
Dial Plan
28
Peripheral Devices
32
Co/Telephone Exchange Lines
33
Button Mapping Groups, 3102 Business Telephone
35
Button Mapping Groups, 2102 and 1102 Business Telephones
36
Button Mapping Groups, 3101 and 3101SP Basic Telephones
39
Button Mapping Groups, 2101 Basic Telephone
40
User Configuration
41
911/E911 User Configuration
45
Automated Attendant
49
Automated Attendant ⎯ Closed/Holiday Hours
51
Automated Attendant Sub Menus
52
Voice Mail
57
Notes
57

3Com NBX 100 Release Note (11 pages)

3Com NBX 100: Release Note

Brand: 3Com | Category: Software | Size: 0.1 MB

3Com NBX 100 Release Note (8 pages)

3Com NBX 100: Release Note

Brand: 3Com | Category: Switch | Size: 0.09 MB

3Com NBX 100 Software Upgrade Instructions (4 pages)

3Com NBX 100: Release Note

Brand: 3Com | Category: Software | Size: 0.04 MB

3Com NBX 100 Quick Reference Manual (2 pages)

NBX series Basic Telephone

Brand: 3Com | Category: Telephone | Size: 0.35 MB

3Com NBX 100 Quick Reference Manual (2 pages)

Business Telephone

Brand: 3Com | Category: Telephone | Size: 0.08 MB

3Com NBX 100 Quick Reference Manual (2 pages)

Business Telephone

Brand: 3Com | Category: Telephone | Size: 0.31 MB

3Com NBX 100 Manuals

Table of Contents

About this Guide

Introduction

System Settings

Feature Settings

System Maintenance

Telephone Configuration

User Configuration

Call Distribution Groups

Table of Contents

About this Guide

1 Introduction

2 Dial Plan

Table of Contents

About this Guide

Introduction

Dial Plan

Table of Contents

About this Guide

1 Introduction

2 Dial Plan

Table of Contents

About this Guide

Introduction

Configuring the Dial Plan

Table of Contents

About this Guide

Introduction

Installing System Hardware Components

Table of Contents

About this Guide

Introduction

Installing System Hardware Components

Table of Contents

About this Guide

1 The Nbx Business Telephone

2 Using the Telephone

3 Apx Voice Messaging

Table of Contents

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