Configure Music On Hold; Configure Acd Delayed Announcements - 3Com 3C10402B Administrator's Manual

Configure Music on
Hold
Configure ACD
Delayed
Announcements
Before this Auto Attendant can be operational, you must use the appmon
configuration program to configure the Auto Attendant on the IP
Messaging Module. When you assign a mailbox to the Auto Attendant,
you must specify the same mailbox number you entered in the NBX
NetSet utility.
5 Click OK or Apply to save your changes.
The external IP Messaging Module provides Music on Hold (MOH) and
Music on Transfer (MOT) services for a SIP mode system. However, there is
a practical limit in enabling these features because the IP Messaging
application has a limit of 300 ports for sessions at any one time.
You must configure the MOH/MOT settings on the IP Messaging Module
before those services are available to the system. For information about
how to create MOH/MOT service on the IP Messaging Module, see the IP
Messaging Operations and System Administration Guide.
To configure mailbox information for the Music on Hold (MOH) and
Music on Transfer (MOT) services on the system:
1 Log in to the NBX NetSet utility using the administrator login ID and
password.
2 Click SIP Applications > IP Messaging, and then click the Music On Hold
tab.
3 Select the MOH and MOT options and provide the mailbox number that
the IP Messaging Module uses to provide music service. You must provide
a mailbox number if either the Music on Hold or Music on Transfer check
boxes are enabled.
4 Click OK or Apply to save your changes.
Before the services can be operational, you must use the appmon
configuration program to configure the services on the IP Messaging
Module. When you assign a mailbox to the services, you must specify the
same mailbox number you entered in the NBX NetSet utility.
If your system is operating in SIP mode, you must use an external
messaging application to provide Automatic Call Distribution (ACD)
announcements. A system running in SIP mode supports ACD
Open/Closed announcements. It does not support estimated wait-time
announcements or In-Queue Digit Processing. For more information, see
Chapter 7, "Call Distribution Groups"
Enabling and Configuring SIP Mode
on page 135.
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