Page 1 Administrator’s Guide ® V3000 Analog V3000 BRI V3001R V5000 NBX 100 Release 6.0 Part Number 900-0212-01 AA Published August 2006 http://www.3com.com/...
Page 2 3Com Corporation Copyright © 1998 – 2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation.
Page 3: Table Of Contents
ONTENTS BOUT UIDE How to Use This Guide Conventions International Terminology Your Comments NTRODUCTION Network-based Telephony NetSet Administration Utility NetSet User Interface YSTEM ETTINGS Auto Discovery Initial System Configuration Disabling the Auto Discovery Feature Enable Features System-Wide How Call Timer Works With Other Telephone Features System Identity Business Information System Mode...
Page 4 Multicast Addresses EATURE ETTINGS Account Codes Feature Interaction Account Codes: Operational Modes Call Pickup Group Numbers Call Park Adding a Call Park Extension Changing a Call Park Extension Name Removing a Call Park Extension Page Zones Page Zone Feature Support Ring Patterns Supervisory Monitoring Introduction to Monitoring...
Page 5 Windows Environment Specifications Installing Call Reports Configuring Call Reporting Purge CDR Purge Database Purge Database and CDR Purge All Voice Mail Manage Data Migration Restore Database From Another Version Disk Mirroring Adding a Mirror Disk Verifying a Failed Disk Drive Reverting to a Single-Disk System ELEPHONE ONFIGURATION...
Page 6 Recording and Monitoring Telephone Calls Recording Calls Between Telephones with Different Recording Settings Remote Telephones Music On Hold (MOH) Non-3Com Telephones Creating and Managing Button Mappings Mapping Access Buttons Mappings for Telephone Users and Groups Creating a Busy Lamp/Speed Dial Button Mapping...
Page 7 ISTRIBUTION ROUPS Automatic Call Distribution (ACD) ACD Groups ACD Shifts Estimated Wait Time Announcements In-Queue Digit Processing and Announcements ACD Group Open/Close and Announcements Announcements for SIP-Mode Systems Wrap-Up Time Streaming ACD Data Through a TCP Socket ACD Considerations Hardware Limits for ACD Groups ACD Operations With Call Detail Reports (CDR) Display Data Voice Mail Port Usage...
Page 8 Digital Line Card Status Lights Modifying a Digital Line Card Support of AT&T’s 4ESS Switch Protocol Adding or Modifying a Digital Line Card Group Modifying Card Channels Modifying IP Settings Removing a Digital Line Card Setting Up a Digital Line Card at a Remote Location Setting Up T1/E1 Logging Viewing CSU State Information and Statistics T1.231 Near End...
Page 9 Configure Auto Attendants Configure Music on Hold Configure ACD Delayed Announcements Add Trusted SIP Interfaces Add an Optional IP Conferencing Module Adding Telephone Users and Devices Adding a Generic SIP Telephone Adding a 3Com 3108 Wireless Telephone Dial Plan Concepts and Overview...
Page 10 Call Process Flow Inbound and Outbound Call Processing System Database System Dial Plan Pretranslation Routing System Features Affected by the Dial Plan Configuration Dial Plan Tables Dial Plan Command Format Internal Dial Plan Table Incoming Dial Plan Table Least Cost Routing Dial Plan Table Adding New Dial Plan Tables Dial Plan Pretranslators Pretranslators for Incoming Calls...
Page 11 Removing a Dial Plan Table Managing Dial Plan Pretranslators Identifying Devices Using Pretranslators Creating a Pretranslator for VTL Calls Identifying Devices Using Pretranslators for CLI Removing a Pretranslator from the Dial Plan Configuring the Dial Plan for the 4ESS Protocol (T1) Dial Plan Configurations and VPIM Configuring the Dial Plan for VPIM Dial Plan Configuration File Commands...
Page 12 Troubleshooting VTL Calls TAPI Route Points Redirect Behaviors TAPI Route Point Capacities Creating a TAPI Route Point Modifying a TAPI Route Point Viewing TAPI Route Point Statistics Specifying TAPI Line Redirect Timeout TAPI Supervisory Monitoring Supervisory Monitoring Modes TAPI Settings OWNLOADS Software LabelMaker...
Page 13 Traps, Notifications, and Informs Special Considerations MIBs and MIB Objects MIBs Used on the System Standard SNMPv3 MIBs Other IEEE/RFC MIBs 3Com MIB Objects Diagnostics for 3Com MIB Objects Persistent Storage Agent Conformance Reference Network Management Applications Applicable Endpoints Syslog Transport Mechanism...
Page 14 Install Regional Software Remove Regional Software Regional Details Regional Settings ROUBLESHOOTING Using the Telephone Local User Interface Utility The 3Com Telephone Local Configuration Application Installing the 3Com TLC Application Using the TLC Application Using H3PingIP System-level Troubleshooting Digital Line Card Troubleshooting...
Page 15 ISDN C OMPLETION AUSE ODES 2000 DHCP ONFIGURING PTION ON A INDOWS ERVER Overview Creating Option 184 Editing Option 184 Values Activating Option 184 H.323 G ONNE TIONS ATEWAY Overview of ConneXtions Installation Requirements WAN Router Windows-based System ConneXtions Software Preparing for Installation Assembling System Information Verifying the G.723 Converter...
Page 16 Specific Caller ID Situations Analog Telephones Bridged Extension Telephones Calls That Are Forwarded Multiple Times External Calls Internal Calls Nortel Phones Parked Calls Second Incoming Call TAPI Calls TAPI Redirected Calls VTL Calls Calls Transferred to Hunt Groups 3Com Cordless Calls...
Page 17 911 S UTBOUND ALLER ERVICE Sample Dial Plan Internal 3-Digit Extensions Incoming DID Section Least Cost Routing Portion Pretranslators (Part 1) Pretranslators (Part2) NBX E NTERPRISE LOSSARY NDEX ORPORATION IMITED ARRANTY FCC C LASS ERIFICATION TATEMENT FCC C LASS TATEMENT FCC D ECLARATION OF ONFORMITY...
Page 19: About This Guide
BOUT UIDE ® This guide describes how to configure and manage NBX Networked Telephony Systems. For information about how to install an NBX system for the first time, see the NBX Installation Guide. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.
Page 20: Conventions
Third-party messaging system Appendix A ISDN Completion Cause Codes Appendix B Option 184 on a Windows 2000 DHCP server Appendix C 3Com ConneXtions software Appendix D Caller ID behavior Appendix E Telephony and networking terms Glossary References to all topics in this book...
Page 21: Your Comments
Your Comments Your suggestions are important to us. They help us to make the NBX documentation more useful to you. Send comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Please include the following information with your comments: Document title ■...
Page 22 BOUT UIDE...
Page 23: Introduction
Telephony by delivering business telephone service over a data network. To a telephone user, a 3Com Telephone is an office telephone. You can use it to make and receive calls, transfer calls, park calls, use voice mail, and so on. Inside, the 3Com Telephone is a network device that can communicate over the LAN using Ethernet frames or IP packets.
Page 24: Netset Administration Utility
1: I HAPTER NTRODUCTION NetSet the NBX NetSet utility is a browser-based interface that you use to Administration configure and manage the system. the NBX NetSet utility requires any of Utility these browsers: Microsoft Internet Explorer 5.5 or higher ■ Netscape Navigator 7.0 or higher ■...
Page 25: Netset User Interface
NetSet Administration Utility NetSet User Interface Figure 2 shows the NBX NetSet utility user interface. Each NetSet user interface page contains common elements. Figure 2 User Interface Elements Navigation Route Bar Title Bar Help Tab Menu Bar Navigation Menu Title Bar — The NBX trademark followed by the system (host) name. ■...
Page 26 1: I HAPTER NTRODUCTION...
Page 27: System Settings
Devices include telephones, Analog Line Card ports, Digital Line Card channels, Analog Terminal Adapter ports, 3Com Attendant Consoles, and virtual devices, such as the pcXset Soft Telephone and the ConneXtions H.323 Gateway. Devices must have network connectivity with the Call Processor.
Page 28 (4-digit dial plan) or 100 (3-digit dial plan) is the extension of a human attendant (receptionist). 3Com Attendant Console Finds and configures any installed 3Com Attendant Consoles. The system maps the first 100 existing telephones, except for the extension that is associated with the Attendant Console, to Attendant Console buttons. The lowest extension is automatically associated with the Attendant Console.
Page 29: Initial System Configuration
5 Select the check box for the device type that you are configuring and click Apply. 3Com recommends that you Auto Discover one device type at a time. See the online Help for detailed information about each field. Auto Discovery Notes If devices are on a different subnet from the Call Processor, enable IP ■...
Page 30: Disabling The Auto Discovery Feature
Telephone Configuration > Telephones list after you connect a device to see the extension assigned to that device. If you are installing a 3Com Attendant Console, connect it after you ■ have discovered all of the telephones. The Auto Discover Attendant Consoles process maps all existing telephone extensions to the Attendant Console.
Page 31: How Call Timer Works With Other Telephone Features
Enable Features System-Wide Call Timer ■ Music On Hold ■ Music on Transfer ■ NBX Messaging ■ IP Messaging or Third-Party Messaging ■ URL for user access to IP Messaging or third-party messaging ■ Enable SIP ■ To configure system-wide settings: 1 Log on to the NBX NetSet utility using the administrator login ID and password.
Page 32 2: S HAPTER YSTEM ETTINGS Table 5 Call Timer Behaviors Feature Description Transfer When you transfer a call, the Call Timer count does not carry forward to the transfer destination. However, during the time period that the call is ringing on the transfer destination telephone, the Call Timer count continues to increment on your telephone.
Page 33: System Identity
System Identity System Identity The System Identity window shows the current system settings, such as the software version, the IP address of the system, and the amount of free memory. To view system settings: 1 Click System-Wide System Settings > System Identity. Table 6 describes the System Settings fields.
Page 34: Business Information
2: S HAPTER YSTEM ETTINGS Table 6 System Settings (continued) Field Purpose File System The file system this system uses. NBXFSV1 - The pre-release R6.0 file system. ■ NBXFSV2 - The newer file system that is shipped with ■ release R6.0 or higher systems, which offers better performance and upgrade capabilities.
Page 35: Business Hours
Simple Network Time Protocol (SNTP) ■ System Date and Make sure the system date and time are accurate because it affects these Time system features: The 3Com telephone display panel ■ Business hours behavior ■ Time-dependent prompts in the Auto Attendant ■...
Page 36: Simple Network Time Protocol (Sntp)
2: S HAPTER YSTEM ETTINGS automatically. If you enter 6:00 AM and then select the US Pacific time zone, the system adjusts the system time based on 6:00 AM and displays the system time as 3:00 AM US Pacific. Simple Network Time The Simple Network Time Protocol (SNTP) synchronizes CPU clocks across Protocol (SNTP) the Internet.
Page 37: Audio Settings
Audio Settings Audio Settings Audio Settings enable you to affect the network impact of your audio packets by enabling or disabling compression and silence suppression. You can enable and disable these settings for the entire system and then override the system-wide setting for individual devices. Compression Before voice traffic can be transmitted over a digital network, the audio Overview...
Page 38: Codec Selection
2: S HAPTER YSTEM ETTINGS Table 7 Supported Codecs Codec Description G.722 G.722.2 is an ITU-T standard for wideband voice applications and G.722.2 services. G.722.2 is an adaptive multi-rate wideband codec that G.722.2LB uses bit rates ranging from 6.6 to 23.85 kbps. Wideband Audio G.722 is an SB-ADPCM (sub band Adaptive Pulse Code Modulation) codec.
Page 39 G.711 good quality high bandwidth For the audio settings that are configured on each device, 3Com provides sorted lists such as these. Each list contains the codecs supported for that device only. For example, a default codec configuration list for a 3Com Business...
Page 40: Codecs And Nbx Devices
3Com 3101, and 3101SP Basic 3C10401A Telephones 3C10401SPKRA 3Com 3101B Basic Telephone 3C10401B 3Com 3101SPB Basic Telephone 3C10401SPKRB 3Com 3102 Business Telephone 3C10402A 3Com 3102B Business Telephone 3C10402B 3Com 3103 Manager’s 3C10403A Telephone 3Com 3106C and 3107C 3C10406C Cordless Telephones 3C10407C...
Page 41: Silence Suppression Overview
Audio Settings Table 11 Audio Encoding Supported by NBX Devices (continued) Device Part Number G.729 ADPCM G.711 G.722 G.722.2 G.722.2LB 3Com 3108 Wireless Telephone 3C10408A Analog Terminal Adapter 3C10120 N / A N / A N / A 3C10120B 3C10400...
Page 42: Timers
2: S HAPTER YSTEM ETTINGS Timers System timers enable you to set time-out periods for the system features that are described in Table To set timers: 1 Log on to the NBX NetSet utility using the administrator login ID and password.
Page 43: Multicast Addresses
Multicast Addresses Table 12 System Timers Field Purpose TAPI Line The length of time before a call redirected from a TAPI route point Redirect by an external application returns to its original destination. After Timeout two failures, the call goes to the TAPI route point’s call coverage option.
Page 44 2: S HAPTER YSTEM ETTINGS The system IGMP is an implementation of administratively scoped IP multicast that uses three scopes of administration: Local scope — Limited by local routers with IP addresses 239.255.0.0 ■ through 239.255.0.16 Organizational local scope — Limited by boundary routers with ■...
Page 45: Feature Settings
EATURE ETTINGS This chapter provides information about configuring the system to take advantage of system features. It describes these topics: Account Codes ■ Call Pickup ■ Call Park ■ Page Zones ■ Ring Patterns ■ Supervisory Monitoring ■ Speed Dials ■...
Page 46: Feature Interaction
3: F HAPTER EATURE ETTINGS Account codes range from two to sixteen digits. The system allows up to 5000 account codes. The system maintains a centralized list of account codes that you can update, and can verify the account codes that telephone users enter against this list of account codes.
Page 47 Account Codes Call Forwarding You cannot specify account codes as part of a forwarding number. If you forward a call while forced account code entry is enabled, the call is forwarded and you are not prompted to enter an account code. A side effect of this feature interaction is that an internal extension could be used to forward calls to an external number and thereby circumvent forced account code entry.
Page 48: Account Codes: Operational Modes
3: F HAPTER EATURE ETTINGS You must use brackets, which indicates that 888 is a feature code. Configure a personal speed dial with an account code. Click Directory ■ and then the Personal Speed Dial tab. Supply the account code separately in the Account Code field.
Page 49 Account Codes To place an outgoing call, dial the outbound number in either of the following ways: Outbound number + # + Account code + # ■ Feature + 888 + Account Code + # + Outbound number ■ In the first instance, you might not know or remember that an account code is necessary and dial only the outbound number.
Page 50 3: F HAPTER EATURE ETTINGS Forced / Unverified Mode Forced / Unverified mode is similar to Forced / Verified mode in that the system forces you to enter an account code. However, because the system does not verify the account code, the telephone either: Displays the account name associated with the code.
Page 51: Call Pickup
Call Pickup Configuring Enforcement and Verification To enable or disable verification of outgoing calls: 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 Go to Feature Settings > Account Codes. 3 Enable the check box next to the appropriate account code (or create a new one before proceeding).
Page 52 3: F HAPTER EATURE ETTINGS Table 13 Call Pickup Group Numbers System Group Numbers V3000, V3001R, V5000 50 Call Pickup groups: Group 0 through group 31 (extension 500 through ■ 531) Group 32 through group 49 (extension 482 through ■ 499) 50 Directed Call Pickup groups (extension 540 through 589)
Page 53: Call Park
Call Park Call Park When you park a call, anyone can retrieve it from any other telephone in the system by entering the Call Park extension that is associated with that call. Example: You need to transfer an incoming call, but the person that you need to reach is not available.
Page 54: Page Zones
3: F HAPTER EATURE ETTINGS To replace any extension that you remove, see “Adding a Call Park Extension” page Page Zones The Page Zone feature allows you to designate a subset of devices within the system as members of a zone. Telephone users then can page members of that group only, rather than paging all devices on the system.
Page 55: Ring Patterns
Ring Patterns Speed Dial (Personal) — A device is able to store personal speed dial ■ extensions as zone page extensions. Speed Dial (System) — A device is able to store system speed dial ■ extensions as zone page extensions. All other features and desktop applications are not supported.
Page 56: Introduction To Monitoring
3: F HAPTER EATURE ETTINGS call, as a part of the quality control operations of a site. Typically, you monitor or audit calls that are routed through ACDs, Hunt Groups, or TAPI Route Points. However, you can monitor any call. This section describes these topics: Introduction to Monitoring ■...
Page 57: Domains And Upgrades
Supervisory Monitoring Table 14 Supervisory Monitoring Modes Mode Description Monitor Enables a supervisor to monitor a call with or without the knowledge of the agent or the external party (typically a customer). Whisper Enables a supervisor to coach or speak with an agent without the customer's knowledge.
Page 58: Domains And Privacy
3: F HAPTER EATURE ETTINGS example, if ACD Group 4000 had password 1234 in release R5.0, the new Supervisory Monitoring domain password in release R6.0 is 40001234. The tones that are enabled for a new Supervisory Monitoring domain ■ are the same tones that were in effect for the Hunt Group or ACD Group before the upgrade.
Page 59 Supervisory Monitoring The calling groups (ACD, Hunt Group, or TAPI Route Point) that the ■ supervisor can monitor The agents or telephone users than the supervisor can monitor ■ Announcement tones for Monitor, Whisper, and Barge-In modes ■ Privacy List ■...
Page 60: Announcement Tones And Supervisory Modes
3: F HAPTER EATURE ETTINGS You can map Feature Code 428 to one of the telephone system access buttons. Announcement Tones This section describes information about the following topics: and Supervisory Supervisory Monitoring Announcement Tones Modes ■ Using Monitor Mode ■...
Page 61 Supervisory Monitoring Table 15 Supervisory Monitoring Announcement Tone Settings (Default) Mode Default Setting Monitor Whisper Barge-In Using Monitor Mode The supervisor can use Feature Code 425 to invoke Monitor mode to monitor a conversation in progress. You can map this feature code to a button with or without a status light for individuals or groups.
Page 62 3: F HAPTER EATURE ETTINGS If the agent is not on an call, the display panel displays IDLE and allows ■ you to enter another extension. If the agent is not logged into the system, the display panel displays a ■...
Page 63: Supervisory Monitoring Usage Notes
Supervisory Monitoring To enter Whisper or Barge-In mode, you must first enter Monitor mode, then switch to the appropriate mode. 1 Press the Whisp Soft Key on your telephone. The agent might hear an announcement tone depending on how you configured Supervisory Monitoring.
Page 64 3: F HAPTER EATURE ETTINGS Supervisory Monitoring Error Conditions ■ Special Considerations To configure Supervisory Monitoring, you must have Administrator access rights to the system. If you are a call supervisor, make sure you are familiar with the following issues when monitoring calls in progress: You can monitor calls internal to the system or external calls.
Page 65: Supervisory Monitoring Error Conditions
Supervisory Monitoring You cannot invoke Supervisory Monitoring if the supervisor is already ■ on an active call. When you invoke Barge-in and either the caller or the agent ■ subsequently puts the call on hold, you are still able to talk to the remaining party.
Page 66 3: F HAPTER EATURE ETTINGS Table 16 Feature Interaction Errors Event Action The agent or the customer hangs up The display panel cannot display while the supervisor has the call on hold. messages while a call is on hold; the supervisor’s phone immediately returns to the Ready state.
Page 67: Speed Dials
Speed Dials Table 18 Supervisory Monitoring Service Errors Action Result Another supervisor is already monitoring The display panel displays an explanatory the call. error message for five seconds, then the system prompts again for the extension of an agent. The agent is not on any call. The display panel displays an explanatory error message for five seconds, then the system prompts again for the extension...
Page 68: Whisperpage
3: F HAPTER EATURE ETTINGS System speed dial numbers are not subject to Class of Service (CoS) restrictions. Therefore, a speed dial number mapped to a number that is a toll call is available to telephone users even if their CoS does not allow toll calls.
Page 69 WhisperPage The manager also has a period of time, called the Decline Time, to refuse the WhisperPage. You can configure WhisperPage behavior by enabling or disabling the alert tone and specifying the Decline Time to be 0 – 9.9 seconds in 0.1 second intervals. The default Decline Time is two seconds. You can also configure, on a per-user basis, the WhisperPage feature success tone waiting time period that the assistant hears.
Page 70: Whisperpage Permissions
3: F HAPTER EATURE ETTINGS the CoS function. You can configure the mapped buttons from the Button Mapping window. Click Telephone Configuration > Telephones or Telephone Configuration > Telephone Groups. Click a telephone extension or a telephone group name, depending on which sub menu you chose, and then click the Button Mapping tab.
Page 71: Feature Interaction With Whisper Page
WhisperPage The Report window shows the extensions to which a telephone user can whisper, and also shows the extensions that are able to whisper to the telephone user. 1 Click Feature Settings > WhisperPage. 2 Click a domain. 3 Click the extension of a member of that domain to display the Report window.
Page 72: Whisperpage Restrictions
3: F HAPTER EATURE ETTINGS Feature Manager Assistant User park Allow - drop assistant Disallow Feature Manager Assistant Hunt Group Logging Allow Disallow Hunting Service Last Number Redial Allow Disallow Lock unlock Allow Disallow Orig startup Feature Manager Assistant System info Allow Disallow Term startup...
Page 73 WhisperPage An assistant may initiate only two WhisperPage sessions at any one ■ time (one or both on hold), provided that there is a line available for each session. While using WhisperPage, if the party speaking to the manager hangs ■...
Page 74 3: F HAPTER EATURE ETTINGS...
Page 75: System Maintenance
However, if there is a change in the database schema between the old and new releases, the restore will fail. CAUTION: 3Com does not support the restoration of a database from an older version of the system software. 3Com recommends this backup policy: Back up your database before you upgrade the system software.
Page 76 4: S HAPTER YSTEM AINTENANCE When you upgrade system software, answer Yes when the software ■ prompts you to include the database in the upgrade process. After an upgrade, backup the database again. ■ After you make any administrator-level configuration changes, backup ■...
Page 77 PC or on the disk of another computer in your network. 3Com recommends that you save the backup file when prompted to do so.
Page 78: System Restore
During normal operation, you do not need to use this function. CAUTION: 3Com does not support the restoration of a database from an older version of the system software. In addition, you can severely damage an NBX 100 system if you try to restore a database from a V5000,V3000, or V3001R system.
Page 79: Import / Export Data
Import / Export Data 3 Browse to locate the current backup file or use the drop-down list to select an earlier software version from which to convert configuration data. 4 Click Restore Database. The system provides cautionary information about the effect of a restoration on system operation and prompts you to confirm that you want to restore the database.
Page 80: Reboot/Shutdown
4: S HAPTER YSTEM AINTENANCE Channel ■ Forward to Auto Attendant ■ Receive Maintenance Alert ■ Exclude from LCD ■ Exclude from Name Directory ■ To manage these settings, click Telephones and System-Wide Settings. Reboot/Shutdown You must reboot the system after you upgrade software and you must shut down the system software before you turn off power to your system.
Page 81 Password Administration Change Administrator Password — Resets the password for ■ administrator access to NetSet. After you change an administrator password, make sure you record the new password appropriately. There is no “back door” password to use if you lose this password. If you change the default 4-digit password to an 8-digit or longer password, you cannot revert to a 4-digit password.
Page 82: Call Report Settings
4: S HAPTER YSTEM AINTENANCE TAPI Route Point Supervisory Monitoring Password— Resets the ■ password for the Hunt Group supervisor to monitor calls to hunt group members. Call Report Settings The Call Processor captures information about all outgoing and incoming calls made through the system.
Page 83 Call Report Settings Additional CDR Fields There are five new CDR fields at release R6.0. Two fields pertain to all basic calls in release R6.0. Call Answered Time — A timestamp that indicates when the call ■ was answered. (This is a mandatory field.) CallPrivacy —...
Page 84: Windows Environment Specifications
4: S HAPTER YSTEM AINTENANCE Current CDR Installation Configuration Description CDR 5.0 (NBX) Select the option The records are in CSV format; this Backward does not include any new records for Compatible for release R6.0 features. This is the default option when customers upgrade from release R5.0 to release R6.0.
Page 85: Installing Call Reports
To configure call reporting, click System Maintenance > Call Report Settings and see the online Help for more information. The software supplied by or on behalf of 3Com has the ability to mask or scramble the last four digits on call records. If you do not select this function, the software records call numbers without any digits masked or scrambled.
Page 86: Purge Database
4: S HAPTER YSTEM AINTENANCE Purge Database When you purge the database, the software removes existing telephone user and device data that you added to the system, restores factory defaults, and causes an automatic reboot. To purge data: 1 Click System Maintenance > Purge Data. 2 Click Purge Database.
Page 87: Migration
Manage Data Migration Table 20 describes the supported migration paths to move your data from one system platform to another. Table 20 Data Migration Platforms and Software Revisions Source Target Notes NBX 100 V5000 The NBX 100 must be at release R4.2.X or higher.
Page 88: Restore Database From Another Version
4: S HAPTER YSTEM AINTENANCE A data migration operation does not alter data. For example, it will ■ not change extensions. To change between a 3-digit dial plan and a 4-digit dial plan requires a separate series of steps, which “Converting Extensions”...
Page 89: Disk Mirroring
You also need a Phillips screwdriver to complete this process. CAUTION: When you add a mirror disk, you must perform a system database backup and a system shutdown. 3Com advises that you add a mirror disk during nonbusiness hours. To add a mirror disk: 1 Back up the database on the system: a Click System Maintenance >...
Page 90 4: S HAPTER YSTEM AINTENANCE 4 Install the second disk drive: a Unlock the disk tray. b Unscrew the two retaining screws. c Remove the disk tray. d Connect the IDE disk cable to the disk drive. e Connect the power harness to the disk drive. f Fasten the new disk to the disk tray using your Phillips screwdriver and the screws provided with the disk.
Page 91: Verifying A Failed Disk Drive
Disk Mirroring Table 21 Disk Status Light States (continued) Explanation LED 1 LED 2 LED 3 Flash codes indicate disk problem: Flashing Flashing On 2 flashes: No valid disk (system is halted) ■ 3 flashes: Two valid disks, but they are not ■...
Page 92 4: S HAPTER YSTEM AINTENANCE To revert to a single-disk system: 1 Use Table 21 to determine which disk is the mirrored disk. 2 Shut down the system (click System Maintenance > Reboot/Shutdown > Shutdown). 3 Remove the mirrored disk drive: a Unlock the disk tray.
Page 93: Telephone Configuration
Auto Discovery method — Auto Discovery is the simplest and most ■ common method to add a new telephone. When you enable Auto Discovery and then connect a new 3Com Telephone to the LAN, the new telephone receives the next lowest available extension number...
Page 94 5: T HAPTER ELEPHONE ONFIGURATION and a default set of properties. The telephone’s display panel displays the extension. Manual method — You can use the NBX NetSet utility to disable ■ Auto Discovery and configure telephones manually. However, if you have many telephones to configure, manual configuration can be a tedious and error-prone process.
Page 95: Modifying A Telephone
Adding, Removing, and Modifying Telephones For each telephone that you want to autodiscover: 1 Remove the telephone from the packing box. 2 Connect the telephone to power and the network according to the instructions in the telephone packing sheet or the NBX Installation Guide. 3 Wait until an extension number displays in the telephone’s display panel.
Page 96: Checking A Telephone's Status
5: T HAPTER ELEPHONE ONFIGURATION Checking a To check the status of a telephone: Telephone’s Status 1 Click Telephone Configuration > Telephones 2 Click the extension of the telephone for which you want a status report. 3 Click the Status tab 4 View the device status and see the online Help for information about options.
Page 97: Adding A Remote Telephone
DSL modem to a small office or home office router that includes a firewall and Ethernet ports. You connect the 3Com Telephone directly to one of the Ethernet ports. Another option is use the pcXset soft telephone application instead of an 3Com Telephone.
Page 98: Creating And Managing Bridged Extensions
413. 4 Configure the NAPT device. Use the device’s user interface to map UDP ports 2093-2096 to the 3Com telephone IP address. These UDP ports are registered ports for system operations. This mapping feature, known as virtual server, port mapping, port range forwarding, or rules, is required to allow traffic to pass to and from the 3Com Telephone.
Page 99 Console associated with it, the bridged extension functions for the telephone extend to the Attendant Console. For example, you can configure an 3Com 2101 Basic Telephone with an associated Attendant Console as a primary telephone with up to 11 bridged extensions on Attendant Console buttons.
Page 100: Example Bridged Extensions Configurations
3, 4, 5, 6, 7, 1, 2. Example Example 1: An 3Com Business Telephone, extension 1044, is defined as Bridged Extensions a primary telephone and buttons 2, 3, and 4 are defined as bridged Configurations extension buttons.
Page 101: Defining Bridged Extensions
On a primary telephone, you can define from 1 to 11 buttons as bridged Extensions on a extensions. The buttons do not have to be next to each other. Primary Telephone Defining a bridged extension for a 3Com 3130 Manger’s Telephone differs from other telephones. See “Defining Bridged Extensions on 3103 Manager’s Telephones”...
Page 102: Defining Bridged Extensions On A Secondary Telephone
5: T HAPTER ELEPHONE ONFIGURATION Figure 4 Telephone Button Mappings Window 4 For each button that you want to include in the group of bridged extension buttons: a Select Bridged Extension from the drop-down list in the Type column. b Type the extension number of the primary telephone in the Number column.
Page 103: Defining Bridged Extensions On 3103 Manager's Telephones
Figure 5 Button Mapping Window After Mapping 5 Click OK. Defining Bridged To configure the 3Com 3103 Manager’s Telephone as a secondary Extensions on 3103 telephone and map a button as a bridged extension button, use the Type Manager’s drop-down list, as you would for any other phone.
Page 104 HAPTER ELEPHONE ONFIGURATION To configure the 3Com 3103 Manager’s Telephone as a primary telephone, you do not need to map primary bridged extensions to a button. Use the Displayed Call Appearances section of the Button Mapping window to configure the telephone (See Figure 6).
Page 105 Creating and Managing Bridged Extensions displays on the secondary telephones with which it is associated. If you disable this option, the bridged extension button on the secondary telephone lights, however, the display panel does not display a Caller ID. The telephone’s display panel can display three system or bridged extension appearances, which are mapped to the buttons to the left of the display panel.
Page 106: Modifying Bridged Extensions
1, 2, and 3 are extension appearances for extension 1051 and buttons 4, 5, and 6 are configured as bridged extension appearances of the manager’s telephone (1027). The other secondary telephone is also an 3Com Business Telephone ■ (extension 1018). The telephone is used by the person (Connie) who answers the manager’s telephone whenever the manager’s assistant is...
Page 107: Viewing Bridged Extension Information
Creating and Managing Bridged Extensions Example 2: Alicia wants to place a call but wants to keep all three bridged extensions available for incoming calls. Alicia can place the call using button 1. Neither Bradley’s telephone nor Connie’s telephone shows any indication that there is a call on Alicia’s telephone, because button 1 on Alicia’s telephone is not configured as a bridged extension.
Page 108: Camp On Feature And Bridged Extensions
Creating and Telephone groups let you create common button mappings, which let Managing you assign specific actions to the buttons on an 3Com Business Telephone Groups Telephone. When you associate a group with a specific telephone, the telephone inherits all the mappings of the group.
Page 109: Creating A New Telephone Group
Creating and Managing Telephone Groups Modifying a Telephone Group ■ Removing a Telephone Group ■ Viewing Telephone Group Membership ■ Creating a New To create a new telephone group: Telephone Group 1 Click Telephone Configuration > Telephone Groups. 2 Click Add. 3 Type the name of the new group in the Group Name field.
Page 110: Viewing Telephone Group Membership
■ “Adding an Analog Terminal Adapter (ATA)” page 127 ■ “Modifying an Analog Terminal Port” page 127 ■ 3Com Telephones ■ For instructions about how to enable these features, see: “Adding a New Telephone” page 93 ■ “Modifying a Telephone”...
Page 111: Recording Calls Between Telephones With Different Recording Settings
3Com Business Telephone. Remote Telephones If a 3Com telephone or an analog telephone connected to an ATA is connected to a subnetwork different than the Call Processor’s, you can enable recording for that remote device.
Page 112: Music On Hold (Moh)
3Com telephone groups, provided that the other telephones are configured to emulate a 3Com telephone. CAUTION: If a telephone other than an 3Com Telephone is configured to emulate an 3Com telephone, then you can add the telephone to the associated telephone group (for example, the Default Business Phone Group).
Page 113: Mapping Access Buttons
Mapping Access 3Com Telephone access buttons have these characteristics: Buttons 3Com 3101 and 3101SP Basic Telephones each have four Access ■ buttons. Only two buttons can serve as line appearances, primary or secondary bridged station appearances, or any other feature. You...
Page 114: Mappings For Telephone Users And Groups
The check box Show caller ID on secondary bridged extensions when ■ on call appears on Button Mappings for the 3Com 3103 Manager’s Telephone. This feature allows the device to display Caller IDs for bridged extensions.
Page 115: Creating A Delayed Ringing Pattern
Creating and Managing Button Mappings For the Attendant Console, the Auto Discovery process creates a default configuration that includes Busy Lamp/Speed Dial mappings for the first 100 extensions on the system. A CO line mapped directly to telephones (Key mode) is not transferred to any telephone user’s voice mail.
Page 116: Creating Groups And Button Mappings
5: T HAPTER ELEPHONE ONFIGURATION 6 For the shared line appearance button, set the Ring box to the behavior that you want. For the telephone to begin ringing after one ring, select after two rings, select . Select to disable ringing entirely. (The indicator light still functions to indicate ringing/call status.) Do not change the settings in Type Number...
Page 117: Changing Device Ip Settings
Changing Device IP Settings 5 See the online help for more information about how to configure the button mappings. To define button mappings for an individual telephone: 1 Click Telephone Configuration > Telephones. 2 Click the telephone extension to which you want to apply mappings. 3 Click the Button Mapping tab.
Page 118 9 In the NBX NetSet utility, return to the IP Settings window for the device. 10 Verify that the device now reports the IP settings that you entered. CAUTION: If you configure an 3Com telephone for operation on a subnetwork other than the Call Processor’s subnetwork, and if you access the IP Settings window to verify that the device settings are correct, click Cancel to exit the window.
Page 119: Configuring The Attendant Console
Console. You can associate any 3Com telephone with an Attendant Console. However, if you use a 3Com 3103 Manager’s Telephone, you cannot map a CO line directly to a button on the Attendant Console and the Attendant Console will not support Bridged Station Appearances.
Page 120: Modifying An Attendant Console
HAPTER ELEPHONE ONFIGURATION The 3Com 3105 Attendant Console requires a license. You must enter a valid device license key into the NBX NetSet utility before you can add a 3Com 3105 Attendant Console to the system. To add a new Attendant Console: 1 Click Telephone Configuration >...
Page 121: Removing An Attendant Console
Configuring the Attendant Console Removing an To remove an Attendant Console from the system: Attendant Console 1 Click Telephone Configuration > Attendant Console. 2 Select the Attendant Console, or Attendant Consoles, that you want to delete and click Remove Selected. To select all Attendant Consoles, enable the Select check box.
Page 122: Changing Attendant Console Ip Settings
3105 Attendant the device’s IP settings. Console Through the To connect the 3Com 3105 Attendant Console to a serial port on your Serial Port computer requires the use of an adapter, such as the Kentrox DE9S to EIA-561 (RJ45 SOCKET) ADAPTER MFR# 78909. Other manufacturers...
Page 123 Flow control None 5 Use the commands in Table 25 to configure the 3Com 3105 Attendant Console. Make sure you specify IP and MAC address information appropriate for your network. Note that NCP refers to the Call Processor. For example:...
Page 124: Connecting And Managing Analog Devices
Group-3 facsimile (fax) machines, to operate with NBX systems. These limitations apply due to the differences between an analog device and a 3Com Telephone: A telephone user dials 500, then ** on a telephone connected to an ■...
Page 125: Adding An Analog Terminal Card
Connecting and Managing Analog Devices Adding an Analog Terminal Adapter (ATA) ■ Modifying an Analog Terminal Port ■ Removing an Analog Terminal Adapter ■ Viewing The Status of an Analog Terminal Adapter ■ Adding an Analog To add an Analog Terminal Card to the system using Auto Discovery: Terminal Card 1 Click System-Wide Settings >...
Page 126 5: T HAPTER ELEPHONE ONFIGURATION The extensions that the system assigned to these ports might not be in order. For example, if the system assigns extensions 7258, 7259, 7260, and 7261 to the ATC ports, it might assign 7258 to port 3. To determine which extension is associated with a given port, click Telephone Configuration >...
Page 127: Adding An Analog Terminal Adapter (Ata)
Connecting and Managing Analog Devices To determine the extension assigned to any port on a 3C10117C ATC: 1 Click Telephone Configuration > ATA. 2 Look for the combination of MAC address and port number that you want. The extension associated with the port is in the first column (Extension).
Page 128: Viewing The Status Of An Analog Terminal Adapter
5: T HAPTER ELEPHONE ONFIGURATION To remove an ATA or ATC port: 1 Click Telephone Configuration > ATA. Use the MAC addresses to determine whether an item in the list is an Analog Terminal Adapter (ATA) or one of the ports on an Analog Terminal Card.
Page 129: Advanced Settings
Connecting and Managing Analog Devices 7 Click OK. Advanced Settings You can set the audio gain and timing controls on an ATA or each port of an ATC. To set these parameters: 1 Click Telephone Configuration > ATA. 2 Click the extension of an ATA or ATC port. 3 Click the Advanced Settings tab.
Page 130 5: T HAPTER ELEPHONE ONFIGURATION...
Page 131: User Configuration
ONFIGURATION This chapter describes these elements of the system: Users ■ Phantom Mailboxes ■ Class of Service (CoS) ■ For more information about these topics and configuration procedures, see the online Help. Users You use the Users window in the NBX NetSet utility to add telephone users and remove them from the system.
Page 132: Class Of Service (Cos)
6: U HAPTER ONFIGURATION Example: A telephone user who is never in the office can use a phantom mailbox to receive and manage messages, even though no telephone is associated with the mailbox extension. The telephone user can call into voice mail to retrieve and send messages, log onto the NBX NetSet utility to manage messages, including having the system forward voice messages using the Off-Site Notification feature, or use an e-mail client to...
Page 133 Class of Service (CoS) 3 See the online Help for information about how to add, modify, remove, and view Class of Service. Note the following considerations: Emergency calls (such as calls to 911) are not subject to CoS ■ restrictions. System-wide Speed Dial numbers are not subject to Class of Service ■...
Page 134 6: U HAPTER ONFIGURATION If you allow telephone users to configure button mappings on their ■ own devices, a telephone user can override any button mappings that you set unless you lock the button to prevent changes. To lock a button, click Telephone Configuration >...
Page 135: Call Distribution Groups
ISTRIBUTION ROUPS Call distribution groups allow for the distribution of incoming calls to the appropriate agent without any specific action on the part of that agent. The system supports two kinds of call distribution groups: A hunt group is a set of telephone users that you can access when you ■...
Page 136: Acd Groups
7: C HAPTER ISTRIBUTION ROUPS also manages recorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports about both calls and agents. The Call Pickup feature is supported for ACD groups. Topics in this section include: ACD Groups ■...
Page 137 Automatic Call Distribution (ACD) The system can distribute calls to the group in a circular fashion. The system attempts to place an incoming call with the agent whose rank follows the agent that received the last call. If this agent is not available, the call goes to the next ranking agent.
Page 138 7: C HAPTER ISTRIBUTION ROUPS If all Calling Group members are logged out, the system forwards ■ the call to call coverage immediately. If there are no current members in the Calling Group, the system ■ forwards the call immediately to the call coverage path. You cannot configure the system to log out an agent that does not ■...
Page 139: Acd Shifts
Automatic Call Distribution (ACD) ACD Group Populations ACD administrators typically organize agents whose functions are logically related into entities called ACD groups. These groups can be used instead or with the ACD Agent List while creating (or modifying) the ACDs. ACD groups can be added as members of the ACD along with the individual extensions from the ACD Agent List.
Page 140: Estimated Wait Time Announcements
7: C HAPTER ISTRIBUTION ROUPS The system routes any call to the ACD within the operating hours to its agents. Any call that arrives outside the ACD operating hours generates a Closed announcement, and the system forwards the call to preconfigured call coverage.
Page 141: Acd Group Open/Close And Announcements
A SIP-mode system uses a different audio codec format than a system SIP-Mode Systems that uses 3Com call control. If you are running in SIP mode, you must use an IP messaging server (such as the 3Com IP Messaging Server) instead of NBX Voice Mail Messaging.
Page 142 7: C HAPTER ISTRIBUTION ROUPS Wrap-Up-Time expires, the agent becomes available to take new calls, and the display panel or status light deactivates. You can set the Wrap-Up timer value between 0 and 999 seconds. A zero value (default) signifies that Wrap-Up Time is not configured. The Wrap-Up Time feature is not available on SIP mode systems.
Page 143: Streaming Acd Data Through A Tcp Socket
Through a TCP Socket data from the system to an external device for further analysis. (The NBX ACD Desktop Statistics Application from 3Com provides the client-side support for this data streaming. See your authorized reseller for details.) NBX 100 systems do not support streaming ACD data.
Page 144: Display Data
7: C HAPTER ISTRIBUTION ROUPS The ACD group table data is accessible by CDR, but hunt groups do not have this table. ACD reports in the CDR Application The CDR client application has been modified to give you the option of viewing the new table for the ACD groups.
Page 145: Acd Groups
Using ACD characteristics, identifying group agents, defining announcements for the group, and summarizing the group creation process. After you have set up the ACD group or groups, you can configure other settings to assist their operation, including feature mappings and Supervisory Monitoring Domains (Feature Settings >...
Page 146: Acd Announcements
7: C HAPTER ISTRIBUTION ROUPS group-related tasks, such as adding a group, modifying a group password, or removing an agent from a group. Table 30 describes the functions that you can access from the ACD Groups window. Table 30 Function on the ACD Groups Window Function Description Invokes a multi-step configuration utility that helps you...
Page 147 Using ACD Announcement Sequence The system plays the first announcement file after the caller has been in the queue for the time delay specified in the Time Interval field (Click Call Distribution Groups > ACD Groups, click an extension or Add, and the click the Announcements tab).
Page 148: Acd Agents
7: C HAPTER ISTRIBUTION ROUPS Table 31 Announcements Window: Field Descriptions Field Description Play/Record Extension Lets you identify the telephone extension to which the selected .WAV file applies. Apply Associates the .WAV file that you identified in the Play/Record Extension. Enter the New Lets you associate a mnemonic name with the .WAV file.
Page 149: Acd Statistics
Using ACD Table 32 Agent List Window: Field Descriptions Field Description DNIS Indicates whether the system is using Dialed Number Identification Service (DNIS) to identify the caller to this agent. Indicates whether the system is using Automatic Number Identification (ANI) to identify callers to this agent. Call Indicates whether the call that the agent is engaged in is an ACD call or a non-ACD call.
Page 150 7: C HAPTER ISTRIBUTION ROUPS As the administrator, you can either view the data for a selected ACD at a time, or view the data for all of the ACDs at the same time. The data viewed is a “snapshot” of the ACD at the discrete time at which you invoked the Statistics display.
Page 151 Using ACD Contention The system groups audio devices, such as voice mail ports, into a pool or extension list in the dial plan. It uses this extension list or pool for delayed announcements. The system selects an idle device from this list to play a delayed announcement.
Page 152: Hunt Groups
7: C HAPTER ISTRIBUTION ROUPS To avoid this problem, you can: Record or import announcements of short duration. ■ Add more audio resources (system voice mail ports) to the ■ Announcement Resource Pool. The system records the instances of contention and displays them on the Resource Report window (click Call Distribution Groups >...
Page 153 Hunt Groups NBX 100 systems: 450–499 (You can assign a maximum of 48 ■ extensions.) To configure hunt groups: 1 Log on to the NBX NetSet utility using the administrator login ID and password. 2 Click Call Distribution Groups > Hunt Groups. 3 See the online Help for more information.
Page 154: Linear And Circular Hunt Groups
7: C HAPTER ISTRIBUTION ROUPS Linear and Circular In linear and circular hunt groups, calls ring sequentially on telephones in Hunt Groups the group, but the behavior differs when the time specified in the Total Timeout field elapses: If the Total Timeout value is less than the sum of all of the Per-Device ■...
Page 155: Hunt Group Supervisory Monitoring
Hunt Groups Voice Mail — The system routes an unanswered call to the hunt ■ group extension’s voice mailbox or to a configured operator. Auto Attendant — The system routes an unanswered call to the ■ Automated Attendant that you specify. Phone Number —...
Page 156 7: C HAPTER ISTRIBUTION ROUPS...
Page 157: Pstn Gateway Configuration
PSTN G ATEWAY ONFIGURATION This chapter describes how to configure PSTN gateway devices on the system and addresses these topics: Configuring and Managing Analog Line Card Ports ■ Configuring and Managing Digital Line Cards ■ Setting Up a Digital Line Card at a Remote Location ■...
Page 158: Configuring A Line Card Port
8: PSTN G HAPTER ATEWAY ONFIGURATION If you remove a line card from the system, the port information remains in the system database. The extension numbers assigned to the four ports do not become available for reuse unless you use the NBX NetSet utility to remove the line card from the configuration database.
Page 159 Configuring and Managing Analog Line Card Ports To configure a line card port manually: 1 Click > Analog Line Cards. PSTN Gateway Configuration 2 Click Add. 3 Specify the port information. See the online Help for more information. 4 Click OK. 5 Connect your CO line to the configured port.
Page 160: Modifying A Line Card Port
8: PSTN G HAPTER ATEWAY ONFIGURATION Table 35 Auto Extension Configuration (continued) Button Mapping Setting Auto Extension for This Line Setting Incoming Call Behavior Mapped to a button on the Receptionist’s telephone rings. If no one answers, the call transfers Receptionist’s Telephone (or to the Automated Attendant.
Page 161: Verifying Line Card Port Status
Configuring and Managing Analog Line Card Ports To remove a line card port: 1 Click > Analog Line Cards. PSTN Gateway Configuration 2 Select the extension, or extensions, of the line card port that you want to delete and click Remove Selected. To select all extensions, enable the Select check box.
Page 162: Configuring And Managing Digital Line Cards
8: PSTN G HAPTER ATEWAY ONFIGURATION 4 See the online Help for more information about the dialog box fields. If you change any of the values in the Advanced Settings window, the settings that you change persist if you upgrade the system software or change the regional software later.
Page 163: Adding A Digital Line Card
Configuring and Managing Digital Line Cards Modifying a Digital Line Card ■ Adding or Modifying a Digital Line Card Group ■ Modifying Card Channels ■ Modifying IP Settings ■ Removing a Digital Line Card ■ 3C10165D E1 and 3C10116D T1 Digital Line Cards have expanded capabilities that are described in these topics: Setting Up a Digital Line Card at a Remote Location ■...
Page 164 8: PSTN G HAPTER ATEWAY ONFIGURATION Ordering DID, CLIP, and MSN Services When you order a: BRI line with DID (Direct Inward Dial) capability, Calling Line ID ■ Presentation (CLIP), or MSN services E1 line with DID (Direct Inward Dial) capability, Calling Line ID ■...
Page 165 Configuring and Managing Digital Line Cards Example: You plan to use internal extensions from 100 through 299, and the local telephone company assigns you numbers from 617-555-4100 through 617-555-4299. If the local telephone carrier passes you three digits, you need no translator entries in the dial plan configuration file.
Page 166: Configuring The Digital Line Card
8: PSTN G HAPTER ATEWAY ONFIGURATION CAUTION: When you insert a Digital Line Card, it begins an initialization sequence that might include a firmware upgrade. Also, because you enabled the Auto Discovery feature, the system recognizes the new card and begins to update its database. Allow 3 minutes for these processes to complete.
Page 167 Configuring and Managing Digital Line Cards To configure the Digital Line Card: 1 Login to the NBX NetSet utility using the administrator login ID and password. 2 Click System-Wide Settings > Auto Discovery. 3 Enable the Auto Discover Other Devices (including ATA, Digital Line Cards &...
Page 168 8: PSTN G HAPTER ATEWAY ONFIGURATION The highest channel as 23 for a T1 ISDN PRI board. ■ When you configure a T1 Digital Line Card for ISDN PRI signaling, one of the 24 channels is allocated for signaling, leaving 23 for data (voice).
Page 169 Unrestricted. CAUTION: If you select Unrestricted, telephone users can transfer incoming calls to outgoing trunks. 3Com does not recommend this setting because it enables the possibility of toll fraud. 5 For T1 Digital Line Cards, modify the Wink Wait value: a Select Wink Wait from the Timer Values list.
Page 170: Digital Line Card Status Lights
E1 or T1 line connected, disconnect the line and connect a loopback connector. If the light now illuminates, contact the telephone company for assistance with the line. If the light does not illuminate, contact your 3Com Technical Support representative. Digital Line Card This section describes:...
Page 171 Configuring and Managing Digital Line Cards Table 36 BRI-ST Card Status Lights Status No Layer 1 connection is The channel is not The channel is not established with the Central carrying a call. carrying a call. Office (CO). Yellow A Layer 1 connection is A call build-up is A call build-up is established but the channel...
Page 172 8: PSTN G HAPTER ATEWAY ONFIGURATION Amber — The D channel has not yet been established. It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk. If the DCH light changes to amber after the connection has been established, an active control channel connection through the PRI line might have been lost.
Page 173: Modifying A Digital Line Card
Configuring and Managing Digital Line Cards Rapid blink — Data is passing into or out of the card through the 10/100 Uplink port. Modifying a Digital These sections tell you how to modify a Digital Line Card that is already Line Card installed in the system: Modifying a Span...
Page 174 Normally, you do not need to change the Audio Controls from their default settings. If you have a problem with sound quality that you cannot resolve by using the volume controls on the 3Com telephones, contact your 3Com Technical Support representative.
Page 175 Configuring and Managing Digital Line Cards compression affects audio quality and bandwidth, see “Audio Settings” page Audio Source Gain — Enables you to adjust the audio gain to resolve ■ volume issues. CAUTION: Do not change your Audio Source Gain settings unless you are instructed to do so by a technical support representative.
Page 176: Support Of At&T's 4Ess Switch Protocol
Configuring Call-By-Call Service You order the optional Call-By-Call Service from your long-distance carrier only if you order the 4ESS protocol. 3Com does not support Call-By-Call Service with any other protocol. To configure Call-By-Call Service: 1 Click PSTN Gateway Configuration > ISDN PRI Spans.
Page 177: Adding Or Modifying A Digital Line Card Group
Configuring and Managing Digital Line Cards 4 In the Carrier Identification Code field, type the identification code for your long-distance carrier. Your long-distance carrier can supply this code when you order PRI services, or you can ask the carrier for their code number. Another way to obtain the code is to access the web site for the North American Number Plan Administration (http://www.nanpa.com).
Page 178 8: PSTN G HAPTER ATEWAY ONFIGURATION PSTN Gateway Configuration > ISDN BRI Groups ■ 2 Click Add and see the online Help for more information. Modifying a Digital Line Card Group You might want to modify a Digital Line Card group to change its name, Auto Extension assignments, or other parameters.
Page 179 Configuring and Managing Digital Line Cards channel has been a member of a group in the past, the system moves the channel to the group of which the channel was most recently a member. Example: By default, the system creates two groups, Group 1 and Group 2, and places all channels in Group 1.
Page 180: Modifying Card Channels
16 is the ISDN D-channel, that is used for signaling. CAUTION: Do not modify channels unless a 3Com Technical Support representative advises you to do so. When you modify an ISDN channel, you disconnect any existing calls on that channel.
Page 181 Configuring and Managing Digital Line Cards PSTN Gateway Configuration > ISDN PRI Channels ■ PSTN Gateway Configuration > ISDN BRI Channels ■ 2 Click the extension of the channel that you want to modify. 3 Complete or change the fields, as necessary. See the online Help for more information.
Page 182: Modifying Ip Settings
8: PSTN G HAPTER ATEWAY ONFIGURATION Modifying IP Settings You can modify the IP settings for a Digital Line Card to meet changing requirements. To use the NBX NetSet utility to modify IP settings, the line card must be on the same subnetwork as the Call Processor. The BRI and ATC/ALC daughter cards on the 3C10164D-ST card share the same IP address.
Page 183: Removing A Digital Line Card
Setting Up a Digital Line Card at a Remote Location 4 Click Assign Addresses Individually. 3C10165D E1, 3C10116D T1, and 3C10164D BRI Digital Line Cards need only one IP address, therefore the Assign Addresses Individually button is not present for these cards. 5 Enter the appropriate IP addresses for the channels.
Page 184 8: PSTN G HAPTER ATEWAY ONFIGURATION To configure a Digital Line Card for remote operation: 1 Be sure your system is set for either Standard IP or IP On-the-Fly operation (Click System-Wide Settings > IP Settings). 2 Install the Digital Line Card in a chassis. You do not need to power down the chassis when you insert or remove cards.
Page 185: Setting Up T1/E1 Logging
Because TEP logging has a performance cost, it is disabled by default. To enable TEP logging and to receive help interpreting the log results, contact your 3Com NBX Voice-Authorized Partner. Viewing CSU State 3C10165D E1, 3C10116D T1, and 3C101064D BRI cards have an Information and onboard channel service unit (CSU).
Page 186: T1.231 Near End
8: PSTN G HAPTER ATEWAY ONFIGURATION To view CSU statistics: 1 Click the appropriate link: PSTN Gateway Configuration > T1 Spans ■ PSTN Gateway Configuration > ISDN PRI Spans ■ PSTN Gateway Configuration > ISDN BRI Spans ■ 2 Click the MAC address of the span. 3 Click the Performance Data tab.
Page 187: T1.231 Far End
Viewing CSU State Information and Statistics T1.231 Far End To view T1 Span far end statistics in T1.231 format: 1 Log in to the NBX NetSet utility using the administrator username and password. 2 Click PSTN Gateway Configuration > T1 Spans. 3 Click a MAC address.
Page 188: G.826 Far End
8: PSTN G HAPTER ATEWAY ONFIGURATION 4 Click the Performance Data tab. 5 Click G.826 Near End. 6 See the online Help for details for more information. G.826 Far End To view E1 Span far end statistics: 1 Log in to the NBX NetSet utility using the administrator username and password.
Page 189: Enabling Or Disabling Loopback Tests
Using Loopback Tests Local Loopback — An internal (within the framer) diagnostic ■ loopback in which the signal returned towards the source is framed. Framer Loopback — An internal (within the framer) loopback that ■ tests the path up to where framing is introduced. Payload Loopback —...
Page 190: Obtaining A Dial Tone From A Pbx System
8: PSTN G HAPTER ATEWAY ONFIGURATION PSTN Gateway Configuration > T1 Spans ■ PSTN Gateway Configuration > ISDN PRI Spans ■ 3 Select the span and click Status. A red alarm indicates that the test failed. No alarm indicates that the test passed.
Page 191 Obtaining a Dial Tone from a PBX System Figure 7 shows the pinout for the NBX T1 or E1 Digital Line Card. Figure 7 T1 or E1 Connector Pinouts T - TX Tip to PSTN R - TX Ring to PSTN T1 - RX Tip from PSTN R1 - RX Ring from PSTN Figure 8...
Page 192 8: PSTN G HAPTER ATEWAY ONFIGURATION The transmit pair on the PBX system must connect to the receive pair on the NBX system, and the transmit pair on the NBX system must connect to the receive pair on the PBX system. To avoid timing issues, either the NBX system or the PBX system must supply the link timing.
Page 193 Obtaining a Dial Tone from a PBX System 3 From the CO Switch Protocol drop-down list, select the appropriate protocol. 4 Click OK. If your NBX system connects to the PBX system by means of a T1 line, you must configure the T1 Group settings: 1 On the NBX system, click PSTN Gateway Configuration >...
Page 194 8: PSTN G HAPTER ATEWAY ONFIGURATION...
Page 195: Nbx Messaging
NBX M ESSAGING This chapter describes how to configure these features of NBX Messaging: Group List ■ NBX Voice Mail ■ Auto Attendant ■ Voice Profile for Internet Mail ■ For more information about these topics and configuration procedures, see the online Help. If you install a third-party messaging system, the NBX Messaging window is not available in the NBX NetSet utility.
Page 196: Nbx Voice Mail
9: NBX M HAPTER ESSAGING The system provides a default System group list that includes all telephone users on the system, and reserves Group ID of 0 for this group. You can later exclude extensions such as conference phones, greeting-only mailboxes, and collective mailboxes (ACD, hunt group, or route point mailboxes) from this default list.
Page 197 NBX Voice Mail Table 37 Voice Mail Settings (continued) Field Purpose New Message The maximum number of days that a new (unheard) Retention (days) message remains in a voice mailbox before the system marks it for deletion. However, the message is not deleted until after this sequence of events: The telephone user logs in.
Page 198 9: NBX M HAPTER ESSAGING Table 37 Voice Mail Settings (continued) Field Purpose On Disk Voice Mail The system uses ADPCM as the compression format for voice Format prompts and mail on your disk. Disable AA Transfer Enables or disables the transfer prompt (“Please hold while Prompt your call is transferred”) when the Auto Attendant transfers a call.
Page 199: Voice Mail Extensions
NBX Voice Mail User Usage ■ Voice Mail Extensions The number of voice mail ports on your system determines the number of voice mail sessions that can take place at one time. The default system includes 4 voice mail ports. You can purchase a license for additional capacity.
Page 200: Configurable Operators
9: NBX M HAPTER ESSAGING To process both e-mail and voice mail on one computer, you need either of the following: An e-mail client that can connect to two servers ■ Two instances of the e-mail client ■ Setting Up an e-mail Client to Access Messages Because each e-mail client has a unique configuration interface, the following procedure is presented in general terms only.
Page 201 NBX Voice Mail The caller presses a number (the access digit) on the key pad to reach either operator. The access digit for the System Operator is either 0 or 9; the access digit for the Personal Operator is the digit you did not use for the System Operator.
Page 202: Off-Site Notification
9: NBX M HAPTER ESSAGING How the Configurable Operator Feature Works When the system directs a caller from your voice mail to an operator that you designated: 1 If you do not answer a call, the system invokes your voice mail. 2 The caller listens to your pre-recorded voice mail message, which includes the instruction to press an access digit (0 or 9) to reach the appropriate operator.
Page 203 NBX Voice Mail Set the maximum number of out-calling ports ■ Assign an out-dialing prefix for Off-site Notification ■ To configure Off-site Notification, click NBX Messaging > Configure and click the Off-site Notification tab. Table 38 provides details on Off-site Notification fields. Off-site Notification Table 38 Fields...
Page 204: Status
9: NBX M HAPTER ESSAGING When you use Off-site Notification: ■ If you choose Pager or Voice Mail as the first notification method, ■ the system notifies you only of the first new message you receive after the time you have most recently logged in to your voice mailbox.
Page 205: Port Usage
NBX Voice Mail Table 39 Fields in the Status Window (continued) Column Purpose Used By The person or device that is using the voice mail port. Values: Extension number, name — The extension number and ■ name of an internal telephone user that is using the voice mail port.
Page 206: Auto Attendant
9: NBX M HAPTER ESSAGING which you want to delete voice mail and click Delete VM. To select all extensions, enable the Select check box. The time the system requires to delete a telephone user’s voice mail depends on the number of voice mail messages in the user’s mailbox. Auto Attendant The NBX Messaging system includes an Auto Attendant that answers incoming calls.
Page 207 Auto Attendants to specific analog telephone extensions. This enables the system to route incoming calls directly to a specific Auto Attendant. Voice Application Setup Utility — From the 3Com Business ■ Telephone, you can use the Auto Attendant Voice Application Setup...
Page 208: Adding An Auto Attendant
9: NBX M HAPTER ESSAGING For more information, see “Voice Application Setup Utility” page 221. Adding an Auto The system includes two Auto Attendants: the Default Menu (extension Attendant 500), which manages incoming calls, and the VoiceMail Menu (extension 501), for employee access to voice mail. You cannot delete these two Auto Attendants.
Page 209 Auto Attendant Table 40 Add Auto Attendant Menu Fields (continued) Field Purpose Use System-wide Enable this checkbox so that the system uses all three Greetings checkbox system-wide greetings (Morning, Afternoon and Evening) by default. To enable or disable individual system-wide greetings for a particular Auto Attendant, click NBX Messaging >...
Page 210 9: NBX M HAPTER ESSAGING Time-dependent Greetings The system clock and the greeting schedule control when the system changes from one time-dependent greeting to the next. For example, the morning greeting might start at 12 midnight, the afternoon greeting at noon, and the evening greeting at 6 p.m.
Page 211 Auto Attendant on the line long enough to hear at least a portion of the final repeated prompt. Main Menus If you enable a time-dependent greeting, the main menu prompt follows it. The main menu prompt describes all Auto Attendant options and can be up to five minutes long.
Page 212 9: NBX M HAPTER ESSAGING Table 41 Auto Attendant Default Configuration (continued) Button Action A menu time-out action; transfers to the extension specified in the menu tree for the Auto Attendant, usually the extension of the receptionist’s telephone. The default extension is: V3001R, V3000, and V5000 systems: 1000 NBX 100 systems: 100 NOTE: Always configure a timeout action for an Auto Attendant top...
Page 213 Auto Attendant Examples These examples illustrate some typical Auto Attendant systems. They illustrate the kind of information that you might include in your time-dependent greetings, main menu prompts, and submenu prompts. No Greetings Figure 9 shows the simplest configuration. The time-dependent greetings are disabled;...
Page 214 9: NBX M HAPTER ESSAGING Figure 10 Three Time-dependent Greetings and Main Menu Morning “Good morning. Thank you for calling XYZ Corporation. If you know Greeting your party’s extension, you can enter it now. To speak to an operator, press 0.” 8 am...
Page 215 Auto Attendant Time-dependent Figure 11 Three Greetings, a Main Menu and a Submenu Morning Greeting “Good morning.” 12 am... Afternoon Greeting “Good afternoon.” noon Evening Greeting “Good evening.” 6 pm “Thank you for calling XYZ Corporation. If you know your party’s Main extension, you may dial it now.
Page 216 9: NBX M HAPTER ESSAGING Table 42 Menu Tree (continued) Field Purpose Task Description Describes the key pad button operation. If you assign the Enter Submenu action to the button, this description is used as the Submenu name. Action Contains a drop-down list box that lists the actions you can assign to a key pad button.
Page 217 Auto Attendant Table 43 Button Actions Action Description Disabled The system takes no action when the telephone user presses this button. A prompt announces invalid key. If assigned as a menu time-out action (T/O), Disabled either leaves the system or goes to a parent menu, depending on where the attendant is in the menu hierarchy.
Page 218 9: NBX M HAPTER ESSAGING Table 43 Button Actions (continued) Action Description Exit Menu Available in submenus only. Allows the caller to return to the next menu up in the menu tree. Value — Not used Prompted Transfer Instructs the caller to press a button before dialing a known extension.
Page 219: Managing Auto Attendants
Auto Attendant Table 43 Button Actions (continued) Action Description Enter Submenu Puts the caller into a submenu of options. When you assign the Enter Submenu action to a button and then click Apply, the system displays a down-arrow button to the right of the row.
Page 220: Auto Attendant
9: NBX M HAPTER ESSAGING Table 40 describes the fields and checkbox tin the Modify Auto Attendant Menu window. Table 44 Modify Auto Attendant Menu Dialog Box Field Purpose Name Edit the name of the Auto Attendant. Extension Edit the extension number by changing it to an unused number that falls within the Auto Attendant extension range of your dial plan.
Page 221: Voice Application Setup Utility
NBX NetSet utility. See “Submenus” page 212. Although the setup utility lets you perform tasks in any sequence, 3Com recommends this sequence when setting up the system for first time: 1 Plan the system. 2 Create profiles (phantom mailboxes and destination extensions).
Page 222: Testing The Auto Attendant
HAPTER ESSAGING Using the Voice Application Setup Utility From a 3Com telephone, you can use the Auto Attendant Setup Utility. Follow these steps: 1 Lift the telephone handset, and then press the MSG button to access the Voice Mail system.
Page 223: Voice Profile For Internet Mail
Voice Profile for Internet Mail Do you get an “invalid key” message when you press a button that ■ does not have an action assigned? Does the Auto Attendant time-out action perform the correct action? ■ Always have a time-out action for a top-level Auto Attendant menu tree.
Page 224: Control Parameters
9: NBX M HAPTER ESSAGING For information about how to configure the dial plan to use VPIM, see “Dial Plan Configurations and VPIM” page 302. Control Parameters To configure VPIM control parameters, click NBX Messaging > VPIM. Table 45 explains the VPIM control parameter fields and their purpose. Table 45 VPIM Tab Fields Field Purpose...
Page 225: Statistics
Voice Profile for Internet Mail unless you start operations or they are currently running, you cannot use the “Send all messages now” command. Table 46 Operations Management Dialog Box Fields Field Purpose Operations status The status of the queue of outgoing voice mail messages. Possible values: Ready, Starting, Processing, Stopped Number of outgoing The number of messages in the outgoing queue when this...
Page 226 9: NBX M HAPTER ESSAGING Table 47 lists the fields and explains their purpose. Table 47 Statistics Window Fields Field Purpose Incoming Messages Total messages received The number of messages received by this system from by system voice mailboxes on other systems Total messages delivered The number of voice mail messages delivered to user to user mailboxes...
Page 227: Advanced Settings
Voice Profile for Internet Mail Table 47 Statistics Window Fields (continued) Field Purpose Last reset command The date and time of the last reset command. Sets all VPIM statistics to 0 (zero) and deletes all messages from the Failed Outgoing Messages queue. If this field’s date and time are more recent than Last system reboot, then the system began to collect the currently displayed statistics at this date and time.
Page 228 9: NBX M HAPTER ESSAGING Table 48 VPIM Advanced Settings Dialog Box (continued) Field Purpose SMTP HELO response The amount of time that the local system waits for an acknowledgement of a HELO message. After the greeting, the local system sends either a HELO (or EHLO to get ESMTP) message to identify itself.
Page 229 Voice Profile for Internet Mail Table 48 VPIM Advanced Settings Dialog Box (continued) Field Purpose SMTP DATA response The time that the local system waits for an acknowledgement of a DATA command. After the local system has specified all of the recipient information, it sends a DATA command to indicate that it is ready to send the mail message itself.
Page 230: Configuring Domain Name Server Information
9: NBX M HAPTER ESSAGING Configuring Domain When the SMTP utility attempts to send e-mail, it must be able to resolve Name Server a host name within an e-mail address and determine the proper IP Information address from that name. Domain Name Servers on the Internet perform this function.
Page 231: Sip-Mode Operations
SIP mode — 3Com telephones and line cards communicate with the ■ system using 3Com call control mode. SIP devices, such as the 3Com 3108 Wireless Telephone, generic SIP phones, and SIP gateways and servers, use IETF RFC 3261 (SIP: Session Initiation Protocol) to communicate with the system.
Page 232 A SIP mode system can interoperate with any other SIP endpoint, ■ including gateways, devices, and SIP-enabled applications. For example, a SIP mode system is able to interoperate with the 3Com VCX Telephony System, a SIP-based system designed to support large distributed enterprises.
Page 233 Wireless Telephone. This feature is not available on a system that is running 3Com call control mode. For Emergency 911 calls, you can configure a 3Com telephone to use ■ an alternate SIP gateway if one is available to connect calls if the system is down.
Page 234: Device Support Details
■ on a SIP mode system. See “SIP Mode and ACD” page 239. Directory services are not supported on generic SIP phones and 3Com ■ 3108 Wireless Telephones. SIP mode systems support Attendant Console operations. However, ■ only call status, not line status, of SIP endpoints is available for SIP telephones.
Page 235: Feature Support
Table 49 can take advantage of the full feature set that the system offers. Generic SIP telephones and the 3Com 3108 Wireless Telephone support some features through feature codes. However, any feature code that must be activated while a call is in progress is not supported.
Page 236: Platforms Supported
10: SIP-M HAPTER PERATIONS Wireless Telephone interact with the standard features. The guide is available to end users and the system administrator through the NBX NetSet utility. Hot Desking Hot desking refers to the ability of a SIP telephone user to enter the username and password on a different telephone, and have that telephone come up as his or her own.
Page 237: Licensing And Resource Limits
Overview of SIP Mode on the NBX Platform To determine if your V3000 or V5000 system has the memory upgrade installed: 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 Click System-Wide Settings > System Identity. 3 Verify that Memory Upgrade Installed is set to YES.
Page 238: Dial Plan Considerations
This section details the licensing requirements for a system running in SIP mode. You do not need a license to enable SIP mode operation or for external messaging or conferencing applications. A 3Com 3108 Wireless Telephone uses a Group 1 license and counts ■ as one system device.
Page 239: Sip Mode And Acd
Other Applications Support SIP Mode and ACD Generic SIP telephones and the 3Com 3108 Wireless Telephone do not fully support the ACD feature. The following applies to SIP-only devices and their interaction with ACD: A generic SIP phone and the 3108 Wireless Telephone cannot call into ■...
Page 240: Enabling And Configuring Sip Mode
Configure the system-wide settings, such as the system date and time, ■ business identity settings, and so forth. Install the 3Com IP Messaging Module, which is described in the IP ■ Messaging Installation Guide (click Downloads > Documentation). Enable SIP Mode...
Page 241 SIP mode because non-RTP device data cannot be restored by default. 4 Click OK. You have chosen to run in 3Com call control mode. At this point, the system: Backs up the database.
Page 242: Add Messaging
HAPTER PERATIONS Enables NBX Messaging. ■ The system now reverts to 3Com Call Control mode. SIP-only devices no longer function, and the database has changed. Add Messaging A system running in SIP mode must have an external messaging system. 3Com recommends that you use the 3Com IP Messaging Module, which has been enhanced to support system operations.
Page 243 Enabling and Configuring SIP Mode requires one system device license. See “Licensing and Resource Limits” page 237 for more information. 8 Type the voice mail extension that end users can dial to access the Auto Attendant. 9 Type the interval for subscriber data updates to the IP Messaging Module. Subscriber data uploads only if extension numbers are unique.
Page 244: Configure Auto Attendants
IP Messaging server in the /usr/app/export directory. Telephone users can use the 3Com IP Messaging Module to change their voice mail password. This results in different passwords for logging into the NBX NetSet utility and the IP Messaging voice mail system. Telephone uses are responsible for changing their NetSet login password to synchronize with their voice mail password.
Page 245: Configure Music On Hold
Enabling and Configuring SIP Mode Before this Auto Attendant can be operational, you must use the appmon configuration program to configure the Auto Attendant on the IP Messaging Module. When you assign a mailbox to the Auto Attendant, you must specify the same mailbox number you entered in the NBX NetSet utility.
Page 246 Calls coming in to an ACD group from a SIP gateway exhibit the same behavior as incoming calls from any other source. However, do not set the call coverage for that ACD to a 3Com phone. An ACD group’s call coverage can be: Another ACD group ■...
Page 247 1 Configure the 3Com IP Messaging Module for the various announcements. Each announcement is assigned to a mailbox on the 3Com IP Messaging Module. This is a read-only mailbox. When the mailbox receives a call, the mailbox plays the announcement assigned to it. Announcements can be imported, or they can be recorded to the 3Com IP Messaging Module.
Page 248 3Com IP Messaging Module. For each different Announcement the systems makes a call to the appropriate 3Com IP Messaging Module Mailbox (a URL, such as Mailbox@ipms.com). In the above case, new requests are sent to the IP Messaging Service after each timeout. Therefore, the IP Messaging Service receives 3 requests: Mailbox1@ipms.com...
Page 249: Add Trusted Sip Interfaces
“Licensing and Resource Limits” page 237 for more information. You do not add telephones as trusted interfaces. For information about how to add 3Com telephones and generic SIP telephones to the NBX SIP mode system, see “Adding Telephone Users and Devices” page 253.
Page 250 Each conference you add is a trusted SIP interface, which the system ■ includes in the Trusted SIP Interfaces list. You must edit your dial plan to complete the 3Com IP Conferencing ■ Module configuration. To configure IP Conference Server: 1 Log in to the NBX NetSet utility using the administrator login ID and password.
Page 251 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 Click SIP Applications > 3Com IP Conferencing Module, and then click the Conference Attendant Settings tab. 3 Type the extension that the system uses for IP Conferencing. This extension must be an unused extension on the system in the range of external extensions, 6000-7999 in a 4-digit dial plan.
Page 252 Therefore, if the caller dials 900, the system receives the extension of the 3Com IP Conferencing Module and the port number for the private conference from the dial plan. The system can route the call to the 3Com IP Conferencing Module.
Page 253: Adding Telephone Users And Devices
If the caller dials 700, the system receives the extension of 3Com IP Conferencing Module and the port number for the Public conference from the dial plan. The system can route the call to the 3Com IP Conferencing Module. Adding Telephone...
Page 254 10: SIP-M HAPTER PERATIONS telephone, it uses the authentication information you provided to register with the system and is a member of the Telephones list (click Telephone Configuration > Telephones). To add a generic SIP telephone: 1 Log in to the NBX NetSet utility using the administrator login ID and password.
Page 255: Adding A 3Com 3108 Wireless Telephone
(click Telephone Configuration > Telephones). You will have a dialtone and be ready to make and receive calls. Adding a 3Com 3108 A SIP-mode system supports the 3Com 3108 Wireless Telephone, which Wireless Telephone uses standard SIP. The process to add a 3108 Wireless Telephone is similar to adding a generic SIP telephone with the extra step of establishing connectivity between the 3108 and your wireless network.
Page 256 10: SIP-M HAPTER PERATIONS...
Page 257: Dial Plan
This chapter provides information about understanding, developing, and managing the dial plan. It describes these topics: Dial Plan Concepts and Overview ■ Dial Plan Tables ■ Dial Plan Pretranslators ■ Managing the Dial Plan Configuration File ■ Outdialing Prefix Settings ■...
Page 258 11: D HAPTER these destinations, and which telephone numbers to dial to reach these destinations. The dial plan configuration file is an ASCII text file that implements the dial plan and specifies pretranslation (digit manipulation). The system is shipped with several default dial plan configuration files, typically, a 3-digit and a 4-digit file for each supported country.
Page 259: Call Process Flow
“Sample Solutions Using Dial Plan Configuration File Commands” page 320. If you have entries in both the Least Cost and Internal tables for the same purpose, the behavior of the dial plan can be confusing. 3Com recommends that you accomplish least cost routing using Internal Table...
Page 260: System Database
11: D HAPTER entries. For more information, see TimedRoute Create, TimedRouteEntry Create, and TimedRouteOperation Create later in this chapter. System Database The system database contains a default dial plan that is loaded initially at the factory and is reloaded if you purge the database. V3000, V3001R, and V5000 systems —...
Page 261: Pretranslation
Dial Plan Concepts and Overview 3Com recommends that you reboot the system each time that you change the dial plan. When you reboot the system, you disrupt service to the telephones. Plan to reboot at a time that does not inconvenience telephone users.
Page 262: System Features Affected By The Dial Plan Configuration
11: D HAPTER Timed routes — Specify time of day and day of week criteria, which ■ when met, result in a particular destination route being selected. CAUTION: If you operate the system in Keyset Mode, routes are not applicable. For more information, see “DestinationRoute Create”...
Page 263: Dial Plan Tables
Dial Plan Tables Off-Site Notification The system uses off-site notification to notify telephone users when new voice mail messages arrive. You can define notification devices and assign them in the Internal dial plan as well as through the NBX NetSet utility. Example: When voice mail arrives, the system dials the telephone number of the telephone user’s pager.
Page 264: Dial Plan Command Format
11: D HAPTER Adding New Dial Plan Tables ■ CAUTION: The dial plan must include Tables 1, 2, and 3. Do not delete them. You may create additional dial plan tables if necessary, but you must number them 4 or higher. If the Least Cost Routing table exists, it takes precedence over the Internal table.
Page 265 Dial Plan Tables Figure 12 Dial Plan Command Format — Call Classification Used Number of the Leading Digits to Collect with Class of Service route (dial tone Table Entry ID Number facility) from Routing Tables Table Name Maximum and Minimum Table ID Number Characters to Collect Priority...
Page 266 Least Cost table instead. To avoid such conflicts, you can achieve least cost routing using only the Internal table. To keep the dial plan as simple as possible, 3Com strongly recommends that, you use only the Internal table for least cost routing.
Page 267 Dial Plan Tables digits of the extension. If the caller dials fewer than the Min number of digits, the system times out in 20 seconds. Example: If Digits = 2, Min = 4, and Max = 4, the system knows that if the first digit is 2, it must collect no less than 4 and no more than 4 digits before making the call routing decision.
Page 268: Internal Dial Plan Table
The Internal dial plan table (table ID 1) defines how to manage calls Plan Table placed from internal devices, such as 3Com Business or Basic Telephones, to a destination. A destination can be another internal device, such as a local telephone, or an external telephone line (Analog Line Card or Digital Line Card) that connects the system to other facilities.
Page 269: Least Cost Routing Dial Plan Table
Least Cost table instead. To avoid such conflicts, you can achieve least cost routing using only the Internal table. To keep the dial plan as simple as possible, 3Com strongly recommends that, you use only the Internal table for least cost routing.
Page 270: Dial Plan Pretranslators
11: D HAPTER Example: Assign one extension range to Company A and a different range to Company B. The fourth table controls the extension range for Company B, so that outbound calls from Company B’s extensions use only their external telephone lines. You might need a fourth table if a company has two sites but only one system.
Page 271: Pretranslators For Incoming Calls
Dial Plan Pretranslators 4 digits of the total telephone number. Internally, you want to use extensions 2000 through 2099. You can define a pretranslator to: Remove (stripLead) the first two digits of the incoming 4-digit ■ sequence. Add (prepend) the digits 20 in front of the remaining 2 digits. ■...
Page 272: Pretranslators For Certain Outgoing Calls
11: D HAPTER Each device can specify only one DDI/DID pretranslator and one Calling Line ID Presentation (CLIP) pretranslator. To create or modify a pretranslator, you either edit a dial plan configuration file and import it, or use the NBX NetSet utility and modify an existing dial plan configuration file.
Page 273: Managing The Dial Plan Configuration File
Managing the Dial Plan Configuration File When you place a call to an external telephone number, the system can use these pretranslator steps to create the full 10-digit number: 1 Remove (stripLead) the first two digits (20) from the internal extension number of the telephone making the call.
Page 274: Accessing The Dial Plan
Import it to the system. see “Importing and Exporting Dial Plan Configuration Files” page 275. 3Com recommends that you enter these commands at the top of every dial plan configuration file: Table Delete * DestinationRoute Delete * TimedRoute Delete *...
Page 275: Importing And Exporting Dial Plan Configuration Files
The sample, default files include examples of timed routes and pretranslators. To preserve the default (sample) dial plan configuration included with the system, 3Com advises you to choose a unique file name for new files so that you do not overwrite the sample default files.
Page 276 11: D HAPTER errors. Carefully check any changes that you make to the configuration file before you import it. 4 Click OK. The system imports the new dial plan and produces a report of any errors. 5 Reboot the system. Import an International Dial Plan To change the default North American dial plan to a country-specific dial plan:...
Page 277: Importing A User-Defined Dial Plan
Managing the Dial Plan Configuration File higher number to allow you to dial numbers considered of national importance directly. Auto Discovery allocates telephone extensions numbers within this range: The default dial plan for the V3000, V3001R, and V5000 systems ■ allows you to allocate internal telephones to extension numbers 1000 through 3999.
Page 278: Exporting (Saving) A Dial Plan Configuration File
The sample, default files include examples of timed routes and pretranslators. To preserve the default (sample) dial plan configuration included with the system, 3Com advises you to choose a unique file name for new files so that you do not overwrite the sample default files.
Page 279: Testing A Dial Plan
Managing the Dial Plan Configuration File 6 Click Save. Testing a Dial Plan This section describes how you can place a simulated call to test the currently loaded dial plan. Even if your system is completely installed and operational, a test places a simulated, not an actual call.
Page 280: Generating A Dial Plan Report
11: D HAPTER To create and run a test using the currently loaded dial plan: 1 Click Dial Plan > Configure. 2 Click the Test tab to display the list of extensions from which you can call. 3 Click the extension from which you want to dial for the test. 4 In Number to dial, enter the number that you want the system to dial.
Page 281: Modifying A Dial Plan Configuration File
CAUTION: Modifications must be syntactically correct. Each time that the system imports a dial plan configuration file, it verifies the file for errors and displays the results. To avoid typing mistakes, 3Com suggests that you start with an existing dial plan (for example, one of the default plans that are shipped with the system or a plan from another system), modify it, and save it as a renamed file.
Page 282: Outdialing Prefix Settings
11: D HAPTER 4 Click Apply and then click OK to confirm. The system imports the modified dial plan and displays the results of the error and consistency checks. 5 To correct any errors, edit the file and click Apply. You might be required to make changes based on warning messages.
Page 283 Managing Extensions NBX 100 systems use a 3-digit dial plan, and V3000, V3001R, and V5000 systems use a 4-digit dial plan. Table 54 lists typical extension ranges by type. Table 56 describes these ranges in more detail. Table 54 Typical Extension Ranges by Type Extension Type 4-digit Telephones...
Page 284 11: D HAPTER Table 55 Typical Extension Ranges for 3-digit and 4-digit Dial Plans (continued) Extension Type 3-digit 4-digit Call Park (must fall 601–609 6000–6099 within External Extension range) Note 1: The V3000, V3001R, and V5000 systems are shipped with a factory default 4-digit dial plan.
Page 285 Managing Extensions Table 56 Dial Plan Extension Settings (continued) Field Purpose (See Notes 1 – 3) Default Auto Default extension that the system assigns to the default Auto Attendant Attendant. The Auto Discovery process assigns this extension. Extensions The system must direct each call coming in on an external line to an extension.
Page 286: Changing Extension Length And Ranges
Field Purpose (See Notes 1 – 3) External Keyset In Keyset mode, when a button on a 3Com Business Telephone Prefix directly accesses an outside line, the system must check Class of Service. The system prepends the External Keyset Prefix value (typically 8, 9, or 0) when it makes a call in Keyset mode.
Page 287: How Auto Discovery Assigns Extensions
It is possible to bypass the Auto Discovery process and to add a new telephone and assign an extension manually. However, 3Com strongly recommends that you take advantage of the Auto Discovery process. For instructions about how to use Auto Discovery, see “Adding a New...
Page 288: Modifying Extensions
11: D HAPTER Modifying Extensions You can modify the extension number of any device in the system. Normally, you make changes only after you have changed the extension ranges for the system, to align the extensions with the new ranges. CAUTION: Be careful when you change extensions.
Page 289 Managing Extensions Virtual Tie Line (VTL) extensions ■ Voice mail port extensions ■ Call Park extensions ■ Paging extensions ■ The Convert Extensions feature helps you in the larger task of converting a dial plan between 3- and 4-digits. To perform a complete a dial plan conversion, you must also manually convert any existing extensions for these extension types: External extensions (Analog Line Card ports, Analog Terminal Card...
Page 290: Managing Extension Lists
11: D HAPTER Virtual Tie Lines ■ Paging extensions ■ 6 Manually specify new values for any of these existing extensions: Telephone Extensions ■ Auto Attendant Extensions ■ Hunt Group and ACD Group Extensions ■ External Extensions (digital channel and analog port extensions) ■...
Page 291 Managing Extension Lists Table 57 Extension Lists Extension List ID Description *0001 Contains extension numbers assigned to Analog Line Card ports. Routes 1 and 2 use this list. *0002 Contains extension numbers assigned to Digital Line Card ports. Routes 1 and 2 use this list. *0003 Contains extension numbers assigned to voice mail.
Page 292: Adding An Extension List
11: D HAPTER Adding an To add a new extension list: xtension List 1 Click Dial Plan > Extension List. 2 Click Add. 3 In the List Extension field, type the number that you want to assign to the new extension list. Do not select a number that is currently in use by the system as either an extension or as the number of an extension list.
Page 293: Modifying An Extension List
Managing Extension Lists settings back to their original status or click Cancel to return to the previous window without putting the changes into effect. Example: If the extension list contains extensions that you assigned to T1 channels, you can assign unique priorities to each extension. If you instruct the system to place an outgoing call using the T1 line, it attempts to use the highest priority extension/channel first, and, if the first is unavailable, tries the next highest priority extension/channel, and so on.
Page 294: Removing An Extension List
11: D HAPTER NOTE: You can toggle between the Show all and Show members only buttons to display extensions that have membership in the list and the extensions that are not members of the list but which you can add to the list, and to confirm your changes.
Page 295: Removing A Dial Plan Table
Managing Dial Plan Tables Select a dial plan table for which you want to list associated devices, ■ which displays: Dial Plan Table ID — The identification number of the dial plan ■ table as specified in the dial plan configuration file Dial Plan Table Name —...
Page 296: Managing Dial Plan Pretranslators
11: D HAPTER Managing Dial Plan Pretranslators are tables in the dial plan configuration file. Each entry in Pretranslators a pretranslator table contains a string of one or more digits that the system compares to incoming or outgoing digits. When the digits match an entry in the table, the system performs the associated pretranslator operations.
Page 297: Creating A Pretranslator For Vtl Calls
Managing Dial Plan Pretranslators Creating a Calls from one system to another system over a VTL connection include Pretranslator for caller ID information that includes the IP address of the caller’s system and VTL Calls the caller’s extension. The “*” character separates each field of numbers in this caller ID string.
Page 298 11: D HAPTER information would be meaningless to someone outside the system. For hop-off calls, you can create a separate pretranslator. VTL Calls, Caller ID and Hop Off If a VTL call from System A to System B hops off System B and onto an ISDN PRI trunk, the “*”...
Page 299: Identifying Devices Using Pretranslators For Cli
Managing Dial Plan Pretranslators Figure 15 shows an example of a pretranslator that removes the “*” character from VTL calls that originated on a system with the IP address 10.234.208.2 and prepends the site code, 69, of system 10.234.208.2. Figure 15 Pretranslator to Remove IP Address and Prepend Site Code PreTranslator Create 2 VTL PreTransId Entry Digits ---------- ----- ------...
Page 300: Removing A Pretranslator From The Dial Plan
11: D HAPTER 5 Click Apply to make the changes and keep this window open, click OK to make the changes and close the window, or click Cancel to return to the previous window without putting the changes into effect. Removing a To remove a pretranslator: Pretranslator from...
Page 301 Configuring the Dial Plan for the 4ESS Protocol (T1) Figure 16 Dial Plan Entries for SDN Route Entry OperID Operation Value ----- ----- ------ --------- ----- DestinationRouteOperation Create prepend Configuring the Dial Plan for North American Long Distance If you use the 4ESS protocol and want to make long-distance calls, in the system dial plan, remove any digits that are dialed by telephone users to access the long-distance service from the dial string.
Page 302: Dial Plan Configurations And Vpim
11: D HAPTER Figure 18 Dial Plan Entries for International Long Distance Table Create 1 Internal 4 Digit Extensions ID Entry Digits Min Max Class Prio Route -- ----- ------ --- --- ------------ ---- ----- TableEntry Create 3 9011 International Route Entry OperID Operation Value ----- ----- ------ --------- ----- DestinationRouteOperation Create...
Page 303: Configuring The Dial Plan For Vpim
Configuring the Dial Plan for VPIM Configuring the To define a VPIM connection between two systems, create entries in the Dial Plan for VPIM dial plan for the following items: The digit sequence that a telephone user must dial to access the VPIM ■...
Page 304 11: D HAPTER Table 59 Explanation of Entries in Figure 19 Field Purpose Table Create 1 Internal Extensions This command is present in all default dial plans. It is included here as a reference point for subsequent commands. TableEntry Create 1 5 5 WAN 0 532 TableEntry Create 1 45...
Page 305: Dial Plan Configuration File Commands
Dial Plan Configuration File Commands Table 59 Explanation of Entries in Figure 19 (continued) Field Purpose For DestinationRoute 532, entry 1, this command creates operation 1, which removes the first three digits, including the letter V, from the digit string, leaving only the extension that the telephone user dials.
Page 306 11: D HAPTER Command syntax is case insensitive. In the sample dial plans supplied with the system, and in this section, commands use upper and lower case to make them easier to read. An entry that begins with “n” for example, nDialPlanID, indicates an integer field.
Page 307: List Of Dial Plan Commands
Dial Plan Configuration File Commands Table 60 Dial Plan Command Summary (continued) Command Name Description PreTranslator Create Creates a pretranslator entry and specifies a string of digits that are compared to the incoming digits. PreTranslatorEntry Create Creates a pretranslator entry and specifies a string of digits that are compared to the incoming digits.
Page 308 11: D HAPTER TimedRouteOperation Create ■ Syntax DestinationRoute Create DestinationRoute Create nRouteId szDescription Description Creates a route that specifies the primary and alternative destination device of a call (for example, which CO Line or Digital Line Card port over which to route the call). If the destination route already exists, this command removes all of its entries and operations, and overwrites its description with the new information.
Page 309 Dial Plan Configuration File Commands Example: This example command creates, in route table 3, entry 1 and defines extension list *0003 as the destination for this route entry. Extension list *0003 contains the voice mail extensions/ports. DestinationRouteEntry Create 3 1 *0003 DestinationRouteOperati Syntax on Create...
Page 310 When you manually generate an extension number, verify that it is within the valid range. During a dial plan import operation, the system does not validate that existing extensions are within the specified range. 3Com recommends that you configure the dial plan strongly you define any devices in the system.
Page 311 Dial Plan Configuration File Commands Arguments — One of these: Telephone, Park, Auto Attendant, Hunt szExtensionType Group, External. — The lowest desired extension for this device type. szLowestExtension — The highest desired extension for this device type. szHighestExtension Example: These commands define the extension range for telephones as 100 through 449, for call park as 601 through 609, for Auto Attendants as 500 through 599, for hunt groups as 450 through 499, and for external lines as 600 through 799.
Page 312 11: D HAPTER szFirstAutoDiscoverExtension — The first extension used when autodiscovering external devices. This must be in the specified range of lowest/highest external extensions. The system assigns extensions starting with this number and incrementing upward. For information about the Auto Discovery topic, see “Using Auto Discovery for Initial System Configuration”...
Page 313 Dial Plan Configuration File Commands Description Creates a pretranslator entry and specifies a string of digits that are compared to the incoming digits. If the pretranslator entry already exists, this command overwrites it with the new information. Arguments — An integer in the range 1 through 32768. nPreTranslatorId —...
Page 314 Normally this command is not necessary. It is better to delete an entire dial plan rather than import a new dial plan over it. To accomplish this, 3Com recommends using specific commands at the top of every dial plan configuration file. For an example of this technique, see “Creating Dial...
Page 315 Dial Plan Configuration File Commands Table Create Syntax Table Create nDialPlanTableId szDescription Description Creates a dial plan table to control the routing of calls placed by devices. Dial plan tables apply to internal devices such as telephones, incoming calls from outside the system, and Least Cost Routes.
Page 316 11: D HAPTER 3 — Least Cost Routing table — An integer in the range 1 through 32768. Each entry must nEntryId have a unique ID. If two entries have the same ID, the system uses the entry closer to the bottom of the configuration file (the one processed last). szDigits —...
Page 317 Dial Plan Configuration File Commands Arguments — An integer in the range 1 through 32768 which uniquely nRouteId identifies this timed route. — An integer in the range 1 through 32768 nDefaultDestinationRouteId identifying the destination route the system must use if none of the entries in this timed route match the current time of day.
Page 318 11: D HAPTER You define start and end times for system modes through the NBX NetSet utility. Click System-Wide Settings > Business Hours. Enter the times that you want and click OK. Example: If you define business hours from 8:00 to 17:00 on Mondays, Wednesdays and Fridays, and from 9:00 to 18:00 Tuesdays and Thursdays, then a timed route entry both szStartTime and szEndTime set to “open”...
Page 319 Dial Plan Configuration File Commands Example: This example command creates two entries, one to define the route to use during business hours (open) and the other to define the route when the business is closed. The first entry is timed route 7, timed route entry 1. The two occurrences of the word “Open”...
Page 320: Sample Solutions Using Dial Plan Configuration File Commands
11: D HAPTER Arguments — An integer in the range 1 through 32768. nRouteId — An integer in the range 1 through 32768 specifying the timed nEntryId route entry to which this operation applies. — An integer in the range 1 through 32768. The nOperId system processes the list of operations in ascending nOperId order (nOperId 1 first).
Page 321 Sample Solutions Using Dial Plan Configuration File Commands Explanation: For pretranslator table 1, PreTranslatorEntry 1, create the first PreTranslatorOperation. This performs a stripLead operation, removing a single leading digit from the incoming number. Customer Requirement 2. Assume that the telephone company passes 10-digit numbers to the system for each incoming telephone call (for example, numbers in the range 4567-89-3000 through 4567-89-3500).
Page 322 11: D HAPTER through 3199. Also, you want the number 6111 to connect the caller to an Auto Attendant line for the customer service group. Add these lines to the dial plan configuration file: PreTranslator Create 1 6XXX to 3XXX Translator Explanation: Creates PreTranslator 1, and names it “6XXX to 3XXX Translator”...
Page 323 Sample Solutions Using Dial Plan Configuration File Commands call class. The system does not use the number in the priority column, so it remains 0 (zero). The system directs the call to route 0 (zero), the default route for internal extensions. Customer Requirement 4.
Page 324 11: D HAPTER software does not use the priority value, the system leaves 0 (zero) as the value, and assigns the call to route 1 (the route that uses the 4-port card). TableEntry Create 1 49 91617 12 12 LongDistance 0 1 Explanation: In table ID 1 (the Internal table), creates entry 49, which directs the system to look for the digits 91617 at the beginning of any 12-digit sequence (Min and Max are both 12).
Page 325 Sample Solutions Using Dial Plan Configuration File Commands DestinationRouteOperation Create 1 1 1 stripLead 1 DestinationRouteOperation Create 2 1 1 stripLead 1 Explanation: Creates, in route 1, entry 1, operation number 1. This is a stripLead operation, which removes the first digit from the dialed string, then and passes the remaining digits to the carrier.
Page 326 11: D HAPTER If Table 1 already contains an entry with 91 in the digits column, delete it and substitute the above TableEntry Create line. TimedRoute Create 27 28 3PM Switchover Explanation: Create TimedRoute 27, with a default DestinationRoute of 28. Assign the title “3PM Switchover” to TimedRoute 27. TimedRouteEntry Create 27 1 7:30 15:00 .MTWTF.
Page 327 Sample Solutions Using Dial Plan Configuration File Commands Route 28 is the default route, so it is used at all other times than those defined for route 29. Example 1 If you make a long distance call at 2:00 p.m. on any Tuesday, the system uses these timed route definitions, and: Determines that the date is a valid business date.
Page 328 11: D HAPTER...
Page 329: Virtual Connections
IRTUAL ONNECTIONS This chapter describes these elements of the system: Overview of Virtual Tie Lines ■ TAPI Route Points ■ TAPI Settings ■ For more information about these topics and configuration procedures, see the online Help. Overview of A Virtual Tie Line (VTL) provides a way to make calls between system sites Virtual Tie Lines that are separated geographically but tied together by a Wide Area Network (WAN).
Page 330: Vtl Connections Using Unique Extension Ranges
12: V HAPTER IRTUAL ONNECTIONS VTL connections cannot be configured to run through firewalls or NAT ■ routers. When you calculate the number of devices on a system, do not ■ include the number of VTLs. There are two implementation techniques you can use: unique extension ranges (see the next section) or site codes (see page 331).
Page 331: Vtl Connections Using Site Codes
Overview of Virtual Tie Lines configured to set up the necessary VTL connection to the Dallas system, and then to the extension at that site. “Dial Plan Configuration” page 334 for more information about how to set up VTLs in the dial plan. VTL Connections The simpler way to implement VTL connections uses a site code, which Using Site Codes...
Page 332: Conference Calls Using Vtl Connections
12: V HAPTER IRTUAL ONNECTIONS site code, there is no conflict between the extension dialed and an identical extension number at the local site (Chicago). The choice of site codes is made by the person who configures the dial plans for the sites. “Dial Plan Configuration”...
Page 333: How To Configure A Virtual Tie Line
How to Configure a Virtual Tie Line 4 Press Conference again and dial the Dallas site code (63) and then the extension of the user in Dallas. 5 When the Dallas user answers, press Conference again to connect all four users. Conference Calls Involving Site Codes and Off-Site Telephones Figure 21, you work in the Chicago office and want to establish a...
Page 334: Dial Plan Configuration
12: V HAPTER IRTUAL ONNECTIONS Each VTL license applies only to the system on which it is installed. For example, to connect three sites by VTLs and to have each site support up to 8 simultaneous active VTL connections, install a separate license key for 8 VTLs on each of the three systems.
Page 335 How to Configure a Virtual Tie Line Figure 22 Sample Dial Plan Entries for Chicago Using Site-Unique Extensions Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class Prio Route -- ----- ----------- --- --- ------------- ---- ----- TableEntry Create 4 WAN TableEntry Create...
Page 336 12: V HAPTER IRTUAL ONNECTIONS Two DestinationRouteOperation Create commands prepend the IP Address of the destination system to the extension that the user dialed. In this example, the IP address for Atlanta is 192.168.25.100 and for Dallas, the IP address is 192.168.35.100. You must use the asterisk (*) character to separate fields within the IP address and to separate the IP address from the destination extension.
Page 337: Updating The Extension List
How to Configure a Virtual Tie Line The first TableEntry Create command creates entry 100 in Table 1. This assumes that the highest previous entry in Table 1 was 99 or lower. Entry 100 watches for the 2-digit sequence 62 followed by a 4-digit extension and specifies route 522 whenever a user dials such a 6-digit (Min = 6 and Max = 6) sequence.
Page 338: Adding Vtl Devices To The Pretranslators (Optional)
12: V HAPTER IRTUAL ONNECTIONS 4 To add an extension to the list: c If the list does not include any members, click the check boxes next the extension of the VTL that you want to add to the list. d If the list already has members, click Show all to display a list of extensions that you can add to the list’s membership.
Page 339: Verification Of The Virtual Tie Line
How to Configure a Virtual Tie Line 5 Click OK. Verification of the After you have configured the VTLs on each of two systems, verify that Virtual Tie Line the VTL connection works properly. To verify that a working VTL connection exists between two systems, you must verify: Local System Verification —...
Page 340 12: V HAPTER IRTUAL ONNECTIONS Remote Access Verification To verify that each system can access the other, on each system: 1 Click Virtual Connections > Virtual Tie Lines. 2 Click the Query Remote tab. 3 In the Query Remote window, type the IP address of the remote system in the IP address field and click Query.
Page 341: Call Rerouting For Virtual Tie Lines
Call Rerouting for Virtual Tie Lines Placing Telephone Calls The final step to verify a virtual tie line connection is to place telephone calls in both directions between each pair of connected sites. Call Rerouting for To enable the system to better deal with network problems, you can Virtual Tie Lines configure the system dial plan so that some virtual tie line (VTL) calls can be rerouted if a VTL connection cannot be made.
Page 342 12: V HAPTER IRTUAL ONNECTIONS Figure 25 Sample Dial Plan Entries for Rerouting VTL Calls Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class Prio Route -- ------ ------------ --- --- ------------- ---- ----- TableEntry Create 8 72 6 WAN Routes...
Page 343: Managing Existing Virtual Tie Lines
Managing Existing Virtual Tie Lines Successful VTL Call If there are no network problems: 1 The first line (Entry 1, OperId 1) removes the digits 72. 2 The second line (Entry 1, OperId 2) prepends the IP address of the system at site B in front of the dialed extension number.
Page 344: Enabling Audio Compression For Vtl Calls
12: V HAPTER IRTUAL ONNECTIONS To view statistics for a VTL: 1 Click Virtual Connections > Virtual Tie Lines. 2 Click the Statistics tab, which displays the Statistics window and the information described in Table 3 To reset all VTL statistics, click Reset. If you restart the system, it resets all VTL statistics.
Page 345: Enabling Silence Suppression On Vtl Calls
Using a VTL Password For more information about how compression affects bandwidth, see “Audio Settings” page During VTL call setup, the VTL software at each end of the call negotiates a compression level that is supported by both systems. For example, System A is configured for G729, high compression, and System B is configured for G711, no compression.
Page 346: Configuring A Vtl Password
12: V HAPTER IRTUAL ONNECTIONS contains the password. Otherwise, such calls are not allowed. If you set up two classes of VTL calls (with and without passwords), you can permit or deny hop off. To enable a system to manage incoming hop off calls, create or modify a VTL password, as described in the next topic, Configuring a VTL Password.
Page 347 Using a VTL Password Figure 26 shows how to configure VTL passwords in a dial plan, using site codes that permit hop-off and other site codes that do not. Figure 26 Dial Plan Entries for VTL Passwords Table Create 1 Internal 4 Digit Extensions Id Entry Digits Min Max Class...
Page 348 12: V HAPTER IRTUAL ONNECTIONS 100 watches for the 2-digit sequence 62 followed by a 4-digit extension and specifies route 522 whenever a user dials such a 6-digit (Min = 6 and Max = 6) sequence. Entry 101 watches for the 2-digit sequence 63 followed by a 4-digit extension and specifies route 523 whenever a user dials such a 6-digit sequence.
Page 349: Toll Calls Without A Vtl Password
Using a VTL Password The prepend command adds the IP address and system password of ■ the destination system to the extension dialed by a user. In Figure the IP address for Atlanta is 192.168.25.100 and the password is ATLPassW. For Dallas, the IP address is 192.168.35.100 and the password is DALPWord.
Page 350 12: V HAPTER IRTUAL ONNECTIONS Table 63 VTL Errors and Corrections (continued) Error Condition Possible Causes Actions After you dial a VTL call, there is a busy signal and 1. No VTL license installed. 1. Verify that the licenses the telephone display panel displays the “All ports appear when you access the 2.
Page 351: Tapi Route Points
TAPI Route Points TAPI Route Points A TAPI Route Point is a virtual device within the system where calls are held pending action by an external TAPI application. Route points are typically used by call center applications to redirect calls. A redirected call is one that is sent from its original destination (the route point) without being answered, to a new location specified in the external application.
Page 352 12: V HAPTER IRTUAL ONNECTIONS Table 64 TAPI Route Points and System Features (continued) Call Redirected to Description External number Subject to the route point extension’s Class of Service setting. The call connects as soon as the external line resource (line card port, a PRI line, or a T1 channel) is acquired.
Page 353: Tapi Route Point Capacities
TAPI Route Points TAPI Route Point When the maximum number of calls on a route point is reached (see Capacities Table 65), subsequent calls routed into the route point from an internal extension or through a Virtual Tie Line ring for 10 seconds and are then disconnected.
Page 354: Specifying Tapi Line Redirect Timeout
12: V HAPTER IRTUAL ONNECTIONS system or each time you click the Reset button in the TAPI Route Point Statistics dialog box. To view TAPI Route Point statistics: 1 Log on to the NBX NetSet utility using the administrator login ID and password.
Page 355: Supervisory Monitoring Modes
TAPI Route Points The monitoring user is called the supervisor. The supervisor, who might or might not be the system administrator, can join a call between a person calling into the system (for example, a customer) and a person on-site whose job it is to accept incoming calls.
Page 356: Tapi Settings
Interface (TAPI) settings before users can download the NBX TAPI Service Provider (NBXTSP). NBXTSP enables a TAPI application on a user’s PC to interact with the user’s 3Com telephone. You can set a maximum number of TAPI clients in the system. You can also require users to enter passwords for TAPI devices.
Page 357: Downloads
Local User Interface (LUI) to define the settings that the device needs to communicate with the Call Processor. For telephones that do not have a display panel, such as the 3Com 3100 Entry Telephone, use the Telephone Local Configuration (TLC) application to define these settings.
Page 358: Labelmaker
Help for more information. LabelMaker Each 3Com Telephone and Attendant Console comes with a set of blank labels on which users and administrators can write Speed Dials and other unique settings that have been applied to the buttons. If you are setting up many telephones with similar features, you can use the LabelMaker utility to create and print your labels.
Page 359 Documentation and Reference Guides Telephone users can click Resources and then the appropriate tabs to access quick reference guides, telephone guides, and the feature codes guide. You can get or upgrade your existing version of Adobe Acrobat Reader from the Adobe web site, www.adobe.com.
Page 360 13: D HAPTER OWNLOADS...
Page 361: Licensing And Upgrades
Help. Licenses You can install licenses on your system for these components: System software ■ 3Com ConneXtions H.323 Gateway ■ pcXset™ (Soft Telephone) application ■ Voice mail (Additional voice mail and Auto Attendant ports and voice ■...
Page 362: Add A License
On NBX 100 systems, the serial number is on the Call Processor ■ backplane. To configure the system to support new licenses, contact your 3Com dealer and provide the serial number. The dealer obtains a new license key from 3Com Customer Support that enables the upgrade.
Page 363: Usage Report
Backing Up Licenses 3Com recommends that you make a backup copy of all licenses on your system. 1 Log on to the NBX NetSet utility using the administrator login ID and password.
Page 364: Software Upgrade
See the Software Upgrade Procedure, which is available on the NBX ■ Resource Pack DVD or from www.3com.com, for information about how to upgrade a specific release of software. To run system software release R4.2 and higher, you must install a ■...
Page 365: System Software Licensing
Software Upgrade When the software upgrade is complete, a window that contains a ■ confirmation message displays in the NBX NetSet utility. Before you upgrade your system software, 3Com recommends that ■ you back up your system data. (See “System Backup”...
Page 366: Restricted Operation
14: L HAPTER ICENSING AND PGRADES Upgrading From R4.1.15 and Later Versions If you are running R4.1.15 or a later release of R4.1, you can enter the R4.2 license key and then upgrade. When you enter the license key, the system software accepts the license key as valid for an unknown feature.
Page 367: Considerations
Chassis or Disk Tray Replacement If you have an NBX 100 system and you need to replace the main system chassis for any reason, provide a valid license backup file to your 3Com NBX Voice-Authorized Partner. This file enables them to provide you with license keys equivalent to those that were associated with the replaced chassis.
Page 368: Third-Party Drivers
14: L HAPTER ICENSING AND PGRADES required to help you with problems. To obtain assistance from 3Com Customer Service, either reboot to a previous version of the system software or install a license for R4.2. Third-Party Drivers You can add and configure third-party telephones for use on a system.
Page 369 Third-Party Drivers A third-party telephone can belong to the default third-party telephone group, or to a telephone group that you create for that third-party telephone.
Page 370 14: L HAPTER ICENSING AND PGRADES...
Page 371: Reports
EPORTS This chapter describes how to access details of system data traffic. It describes these topics: Directory ■ Device List ■ System Data ■ For more information about these topics and configuration procedures, see the online Help. Directory The system provides a directory listing of all the telephone extensions in the system (except for special use extensions such as TAPI Route Point extensions).
Page 372: System Data
System Data The system provides basic data about the system. Before you contact your 3Com Voice - Authorized Partner or 3Com Technical Support, access this report and record the information. To view system data, click Reports > System Data and see the online Help for more information.
Page 373: Network Management
ETWORK ANAGEMENT This chapter provides information about the tools that you can use to manage the network: SNMP ■ Syslog ■ Event Logging ■ Maintenance Alerts ■ For more information about these topics and configuration procedures, see the online Help. SNMP Simple Network Management Protocol (SNMP) is a transport protocol used for network management on IP networks, including remote fault...
Page 374: Terminology And Acronyms
16: N HAPTER ETWORK ANAGEMENT Terminology and Make sure you are familiar with the following terminology and acronyms, Acronyms which are commonly used when discussing SNMP operations. Table 67 SNMP Terminology and Acronyms Item Detail Authentication Process of ensuring data origin authenticity, specifically that the identity of the user is genuine.
Page 375: Snmp Security
Community Strings — Pre-SNMPv3 standard compatibility ■ User-based Security Model (USM) — SNMPv3 ■ The View-based Access Control Model (VACM) applies to both security models. 3Com recommends that you use SNMPv3 because of its enhanced security features. Community Strings ■ User-based Security Model (USM) ■...
Page 376: User-Based Security Model (Usm)
16: N HAPTER ETWORK ANAGEMENT The SNMP default communities include Write (private) and Read (public). User-based Security The USM of SNMPv3 provides greater security than pre-SNMPv3 Model (USM) configurations. USM includes the following security features: Verifies that each received SNMP message has not been modified ■...
Page 377: Traps, Notifications, And Informs
SNMP Security can view only that portion of the MIB. These views allow access to all MIB objects according to the existing product access restrictions. Login usernames are the users’ security names in this model. The system checks the access rights for all requests against those applicable to the user's configured access level, that is, the access group.
Page 378: Special Considerations
ANAGEMENT 5 Edit the fields appropriately. 6 Click Apply. Enterprise notifications use an snmpTrapOID, which consists of the 3Com enterprise number (43), a zero, and the SNMPv1 trap number. Special Make sure you understand this information as you plan to use SNMP in...
Page 379: Mibs Used On The System
Refer to “Standard SNMPv3 MIBs” on page 380 for more information. The system also uses the 3Com NBX Enterprise MIB (a private MIB) to show gateway and telephone information. To examine the 3Com private MIB, see to “NBX Enterprise MIB” on page 511...
Page 380: Standard Snmpv3 Mibs
16: N HAPTER ETWORK ANAGEMENT Standard SNMPv3 The system supports the following standard SNMPv3 MIBs. Where MIBs applicable, you can configure SNMPv2 through these MIBs as well. SNMP-FRAMEWORK-MIB ■ Supported: The standard Framework and Conformance MIB SNMP-MPD-MIB ■ Supported: The standard Message Processing and Dispatch MIB and Conformance MIB SNMP-TARGET-MIB and SNMP-NOTIFICATION-MIB ■...
Page 381: 3Com Mib Objects
MIBs and MIB Objects 3Com MIB Objects Information relating to the gateways and phones attached to the Call Processor might be defined either as a private MIB or by using the 3Com Enterprise MIB. Call Processors, Gateways, and Telephones MIB objects representing the following exist for the Call Processors,...
Page 382 16: N HAPTER ETWORK ANAGEMENT name ID ■ framing ■ line code ■ line length ■ timing mode ■ number of channels ■ number of channels on-line ■ number of channels off-line ■ ISDN PRI SPAN list configuration ■ MAC address ■...
Page 383: Diagnostics For 3Com Mib Objects
■ channel mac ■ extension ■ autoExt ■ Diagnostics for 3Com Diagnostic and statistical information for the system must be made MIB Objects available through MIB objects that represent the following: Call Processor Number of active calls ■ Number of Licenses used ■...
Page 384 16: N HAPTER ETWORK ANAGEMENT Telephones: Voice quality metrics ■ Digital line cards (T1/ISDN PRI/ISDN BRI): T1/ISDN Board status: ■ Unknown, Ready, Offline, Online, Red Alarm, Blue Alarm, Yellow ■ Alarm T1/ISDN SPAN status: ■ Unknown, Ready, Offline, Online, Red Alarm, Blue Alarm, Yellow ■...
Page 385: Persistent Storage
MIBs and MIB Objects License adds/deletes ■ License limits thresholds ■ VTL connection failure ■ Phone Online/Offline ■ Phone IP change ■ Gateway Online/Offline ■ Gateway IP change ■ Gateway all ports busy ■ Gateway Link state change ■ T1/ISDN Board status change ■...
Page 386 16: N HAPTER ETWORK ANAGEMENT Table 69 SNMPv3 Agent Conformance for NBX Systems SNMPv3 RFC Recommended Release R6.0+ Support SNMPv2c Support SNMPv3 Support Management Framework Architecture Yes Transport Mapping - UDP get-bulk support SMIv1 SMIv2 Security User-based Security Model HMAC-MD5-96 HMAC-SHA-96 CBC-DES Community-based Security Model...
Page 387: Network Management Applications
MG-Soft MIB browser 9.0 for Windows XP ■ HP Openview ■ Applicable Endpoints Examine the list of 3Com and third-party products in Table 70 to see which products can have information returned through representative MIB objects. The system provides some proxy information about telephones.
Page 388 3C10248B/PE 3100 Entry SL Phone 3C10399A 3101 Basic Phone 3C10401A 3101SP Basic Phone 3C10401SPKRA 3102 Business Phone 3C10402A 3102B Business Phone 3C10402B 3103 Manager Phone 3C10403A 3106C Cordless Phone 3C10406A 3107C Cordless Phone 3C10407A Adjuncts 1105 Attendant Console 3C10123A or...
Page 389: Syslog
IP network to a Syslog server that acts as an event message collector. The system uses the standard 3Com logging mechanism to log event messages from devices. Since the content of Syslog messages does vary across the networking industry, the formatting and the contents of the messages also vary.
Page 390: Transport Mechanism
Syslog uses the User Datagram Protocol (UDP) as its underlying Transport layer mechanism. UDP port 514 is the Syslog port. 3Com recommends that the source port also be 514 to indicate that the message is from the Syslog process of the sender. If the sender uses a source port other than 514, 3Com recommends that subsequent messages are from a single consistent port.
Page 391: Syslog Message Components
Syslog Message Components By default, Syslog starts up at every reboot with only error messages checked in as default and sends the log messages to the enabled Syslog servers. You can implement up to three Syslog servers. For information about how to configure Syslog, see the online Help. Syslog Message This section describes how to format Syslog messages for transport.
Page 392 16: N HAPTER ETWORK ANAGEMENT Some of the operating system daemons and processes have been assigned Facilities values. Processes and daemons that have not been explicitly assigned a Facility might use any of the local use facilities, or they might use the user-level Facility. Those Facilities that have been designated are shown in Table 71 along...
Page 393 Syslog Message Components Table 71 Facility Codes Code Value Facility Code clock daemon Various operating systems have been found to utilize both ■ Facilities 9 and 15 for clock (cron/at) messages. local use 0 (local0) local use 1 (local1) local use 2 (local2) local use 3 (local3) local use 4 (local4) local use 5 (local5)
Page 394 16: N HAPTER ETWORK ANAGEMENT Table 73 Renamed Facilities From RFC Facilities Numerical Code Renamed Facilities RFC Facilities Applications Local use 1 CallP Local use 2 Interface Layers Local use 3 System Log Handles Table 71 Table 72 show you the available facilities and severities. The standard facilities are mapped to system log handles, as shown in Table Table 74 Facilities Mapped to the System Log Handles...
Page 395 Syslog Message Components Table 74 Facilities Mapped to the System Log Handles Log Handles Numerical Code Facility DelayedAnn CallP DevManager Devices DiagCLI CallP Interface Layers(DBI,DIL) Disks kernel messages Dnld Applications DssBlf Devices Elvis Devices ExternalVM Applications Factory CallP FeatureConfig CallP Forward CallP H3LinkLayer...
Page 396 16: N HAPTER ETWORK ANAGEMENT Table 74 Facilities Mapped to the System Log Handles Log Handles Numerical Code Facility NBSetBus11 Devices NBSetBus13 Devices nbxINetNot system daemons nbxNotMgr system daemons Notifier system daemons Notifier1 system daemons Notifier5 system daemons Notifier6 system daemons Notifier7 system daemons OrigSession...
Page 397 Syslog Message Components Table 74 Facilities Mapped to the System Log Handles Log Handles Numerical Code Facility TermSession CallP TermStartup CallP Tlim Devices Transfer CallP UserPassword security/authorization messages VAILSess Applications VAILSess1 Applications VAILSess2 Applications VAILSess3 Applications VAILSess4 Applications VAILSess5 Applications VAILSess6 Applications VAILSess7...
Page 398: Header Component
16: N HAPTER ETWORK ANAGEMENT Table 74 Facilities Mapped to the System Log Handles Log Handles Numerical Code Facility Adminlog log audit(note1) SNMP traps log alert(note1) The current administration log messages are classified to only one facility; that is, log. The Priority value is calculated as follows: 1 Multiplying the Facility number by the number eight 2 Adding the numerical value of the Severity...
Page 399 Syslog Message Components TIMESTAMP Field The TIMESTAMP field contains the local time. The TIMESTAMP field immediately follows the trailing > character of the PRI portion of the Syslog packet. Field Format The format of the TIMESTAMP field is: Mmm: dd: hh:mm:ss where the format is interpreted as follows: Table 75 TIMESTAMP Field Format Value...
Page 400 16: N HAPTER ETWORK ANAGEMENT Table 75 TIMESTAMP Field Format Value Description The local time. hh:mm:ss hh — Hours represented in 24-hour format. Valid entries are between 00 and 23, inclusive. mm — Minutes represented by entries that are between 00 and 59, inclusive.
Page 401: Msg Component
Syslog Message Components MSG Component The MSG component of the Syslog message usually contains some additional information about the process that generated the message, and then the text of the message itself. There is no ending delimiter to the MSG component. The MSG component must contain visible (printing) characters.
Page 402: Syslog Security Considerations
16: N HAPTER ETWORK ANAGEMENT the CONTENT field. Traditionally, however, only the hostname has been included in the HOSTNAME field. Originating Process Information in MSG You might want to include some information about the process on the device that generated the message. This information usually consists of the process name and process ID (often known as the ) for robust applications.
Page 403: Periodic Timestamp On Console (Ptoc)
Periodic Timestamp on Console (PTOC) Additionally, an attacker might generate false Syslog messages to give misleading indications of status or of events. For example, an attacker might stop a critical process on a machine, which might generate a notification of exit. The attacker might subsequently generate a forged notification that the process had been restarted.
Page 404: Maintenance Alerts
Because TEP logging has a performance cost, it is disabled by default. To enable TEP logging, contact your 3Com NBX Voice-Authorized Partner. To view event logs, click Network Management > Event Logging and see the online Help for more information.
Page 405 Maintenance Alerts Table 76 Source of Maintenance Alert Messages (continued) Message Type Author Configured No Author Configured Off-site E-mail The name of the configured system user The From field in the e-mail contains the word Message appears in the From field of the e-mail. anonymous.
Page 406 16: N HAPTER ETWORK ANAGEMENT...
Page 407: Country Settings
OUNTRY ETTINGS This chapter describes how to manage language settings for your system. It describes: Regional Software ■ Regional Settings ■ For more information about these topics and configuration procedures, see the online Help. Regional Software Regional software includes local language voice prompts, regional tones and cadences, and local language versions of certain user documentation for your region.
Page 408: Install Regional Software
17: C HAPTER OUNTRY ETTINGS Table 77 Country Pack Documentation Prompts Tones and Cadences NOTE: The LabelMaker utility included as part of the Chinese Country Packs is in US English. PDF-format Chinese LabelMakers are available on the NBX Resource Pack DVD.
Page 409: Remove Regional Software
Specific regional languages, tones and cadences, or voice prompts that were associated with earlier releases might no longer be usable by recent system software versions. 3Com recommends that you purge unused regional software to conserve disk space. You can only remove unused regional software immediately after you delete a version of system software.
Page 410: Regional Settings
17: C HAPTER OUNTRY ETTINGS Table 78 Diagnostic Details (continued) Values Description Not Fully Installed The system can access some parts of the regional software, but not all. You might not have loaded the correct regional software version for the system software you are running. Error While Loading An error occurred while loading the regional software.
Page 411 Regional Settings United Kingdom ringing cadence is 2 rings within approximately 2 ■ seconds followed by 2 seconds of silence. United States busy tone is 0.75 seconds of tone followed by 0.75 ■ seconds of silence. To enable different regional settings: 1 Log on to the NBX NetSet utility using the administrator login ID and password.
Page 412 17: C HAPTER OUNTRY ETTINGS...
Page 413: Troubleshooting
Using the Each 3Com telephone supports a telephone diagnostic and configuration Telephone Local utility called the Local User Interface (LUI). The LUI utility enables you to...
Page 414 ■ Restart the telephone ■ Early model 3Com Telephones support an earlier version of the LUI utility that has a slightly different menu. For information about this earlier version of the LUI utility, see your NBX Voice-Authorized Partner or a version of the NBX Administrator’s Guide from a release prior to release...
Page 415 3Com 3103 Manager’s Telephone, see on Figure ■ 3Com 3102 and 3102B Business Telephone, see Figure 28 ■ page 417. 3Com 3101, 3101B or 3101SP Basic Telephones, see Figure 29 ■ page 418. 3Com 1102, 2102, or 2102-IR Business Telephones, see Figure 30 ■...
Page 416 18: T HAPTER ROUBLESHOOTING Figure 27 Local User Interface Controls on the 3Com 3103 Manager’s Telephone 1 Display panel. 2 Access buttons AB1-AB8 (from bottom to top) select menu items. 3 Scroll buttons: Center select button starts and exits from the LUI utility or exits from a ■...
Page 417 Using the Telephone Local User Interface Utility Figure 28 Local User Interface Controls on the 3Com 3102 and 3102B Business Telephone 1 Display panel. 2 On 3102 Business Telephones, the soft buttons move the cursor left or right and the middle button is inactive. On 3102B Business Telephones, the soft buttons are inactive.
Page 418 ROUBLESHOOTING Telephones, the left button erases the characters of a setting and the right button is inactive. Figure 29 Local User Interface Controls on 3Com 3101, 3101B, and 3101SP Basic Telephones 1 Display panel. 2 On 3101 and 3101SP Business Telephones, the soft buttons move the cursor left or right and the middle button is inactive.
Page 419 Using the Telephone Local User Interface Utility Figure 30 Local User Interface Controls on the 3Com 1102, 2102,and 2102-IR Business Telephones 1 Display panel. 2 Soft buttons move the cursor left or right. The middle button is not used. 3 Program button starts and exits from the LUI utility or exits from a menu item and moves to the next higher menu.
Page 420 18: T HAPTER ROUBLESHOOTING Figure 31 Local User Interface Controls on the 3Com 2101 Basic Telephone 1 Display panel. 2 Soft buttons move the cursor left or right. The middle button is not used. 3 Key pad numeric keys select menu items or enter numeric characters in a menu item.
Page 421 Using the Telephone Local User Interface Utility Figure 32 Local User Interface Controls on the 3106C Cordless Telephone 1 Display panel. 2 Xfer (transfer) button scrolls right in the display panel. 3 Hold button scrolls left in the display panel. 4 Key pad for selecting menu items or entering numeric characters.
Page 422 18: T HAPTER ROUBLESHOOTING Figure 33 Local User Interface Controls on the 3107C Cordless Telephone 1 Display panel. 2 Xfer (transfer) button scrolls right in the display panel. 3 Hold button scrolls left in the display panel. 4 Key pad for selecting menu items or entering numeric characters. Use # to commit changes.
Page 423 ALT SrvrIP (Alt. Server IP on 3101B and 3102B Business Telephones) – Active IP address of a secondary download server with which this telephone communicates, acquired from either DHCP option 184 or a setting in the telephone’s memory. (Valid for 3Com VCX Telephone systems only.)
Page 424 Business Telephones) – Active VLAN for this telephone, acquired from either DHCP option 184 or a setting in the telephone’s memory. Valid for 3Com VCX Telephone systems only. Mem- My IP Addr (except on 3101B and 3102B Business Telephones) – The IP address configured in the telephone’s memory though the LUI utility.
Page 425 Using the Telephone Local User Interface Utility Table 79 LUI Menu Items (continued) Menu Option Description 2 Set my IP Note: On 3101B and 3102B Business Telephones: 3 Set SubNMsk 2 Configure IP Address 4 Set Gatwy IP 3 Configure SubNetMask 4 Configure Gateway IP Address Lets you specify the IP information for this telephone.
Page 426 3101B and 3102B Business Telephones. Not used in an NBX environment. 3Com telephones can operate as SIP clients for the 3Com VCX Telephone System. This option opens a submenu that allows you to set telephone operating settings for a VCX environment.
Page 427 Basic Telephones, turns on all LEDs for 5 seconds, then fills every pixel on the display panel for 5 seconds. On all 3Com Basic Telephones, turns on the icons and words on the right side of the display panel for 5 seconds.
Page 428 18: T HAPTER ROUBLESHOOTING Table 79 LUI Menu Items (continued) Menu Option Description 9 Test – Buttons Note: See menu option 6 Advanced Settings for information about how to access this option on 3101B and 3102B Business Telephones. Puts the telephone in the button test state. Press any telephone button to see a description of the button’s function.
Page 429: The 3Com Telephone Local Configuration Application
Lets you scroll through the locations in the memory of the telephone. The information is presented in hexadecimal format and can be properly interpreted only by a 3Com service person. AB3 Ping H3/IP Note: See menu option 6 Advanced Settings for information about how to access this option on 3101B and 3102B Business Telephones.
Page 430: Installing The 3Com Tlc Application
Follow these steps to use the TLC application to configure a 3Com device: Discover the 3Com device: ■ Connect the 3Com device to the same subnet as the PC that is ■ running the TLC application. Enter the device’s MAC address (found on the label on the ■...
Page 431: System-Level Troubleshooting
3 Reconnect power to the system. 4 Use NetSet to enter the correct date and time. Problem with Call Contact your 3Com NBX Voice - Authorized Processor battery. Partner. Your browser No IP connectivity Verify that the computer you are using to run cannot find the browser has network connectivity.
Page 432 18: T HAPTER ROUBLESHOOTING Table 80 Troubleshooting Actions (continued) Symptom Possible Cause Suggested Action Invalid IP The system has a default IP configuration that configuration might need to be changed to match your local IP environment. Temporarily change the IP configuration of your computer so that the subnet configuration matches the system configuration.
Page 433: Digital Line Card Troubleshooting
System-level Troubleshooting Table 80 Troubleshooting Actions (continued) Symptom Possible Cause Suggested Action All greetings The wrong Prior to R1.1.0, all audio used MuLaw and prompts message compression. With R1.1.0, audio, that is, any are missing. For compression prompt, message, or greeting, was recorded example, format was using ADPCM compression.
Page 434: Alarm Conditions (Overview)
If the Nominal or CO status light does not turn on, the problem is ■ most likely in the Digital Line Card. Contact your 3Com Voice-Authorized Partner to report the problem. If the Nominal or CO light turns on, the problem is either in the CSU ■...
Page 435: Alarm Descriptions
System-level Troubleshooting Alarm Descriptions Red Alarm Carrier Fail Alarm (Red CFA) — A state that exists at a downstream ■ terminal device, based upon the terminal device detecting an incoming LOS or LOF. Blue Alarms AIS, Keep-alive/Blue — A signal that is transmitted instead of the ■...
Page 436: Alarms On Nbx Digital Line Cards
18: T HAPTER ROUBLESHOOTING when the far end equipment enters a Red CFA state. See Red Alarm, earlier in this section. Alarms on NBX T1 and E1 Digital Line Cards support all of the alarm states and signals Digital Line Cards described in “Alarm Descriptions”...
Page 437: Configuration And Status Reports
System-level Troubleshooting Table 82 3C10165D and 3C10116D Status Lights and Error Conditions Status Light Purpose Green: There are no error or alarm conditions. Amber: An alarm condition at the remote end or the CO is not connected or available. To determine which alarm state exists: 1 Log on to the NBX NetSet utility using the administrator ID and password.
Page 438 18: T HAPTER ROUBLESHOOTING Table 83 Configuration and Status Report Headings (continued) Heading Description TEP performance data. Alarm Indication Signal. The number of seconds in which an ais was transmitted. An ais signal is transmitted in lieu of the normal signal to maintain transmission continuity and indicate to the receiving terminal that there is a transmission fault located either at the transmitting terminal or upstream of the transmitting terminal.
Page 439 System-level Troubleshooting Table 83 Configuration and Status Report Headings (continued) Heading Description cssp TEP performance data. Controlled Slip Seconds Path, T1.231 Near End and Far End. Number of seconds of controlled (benign) slips. CurState Current state of a channel (in use, idle, available). TEP performance data.
Page 440 18: T HAPTER ROUBLESHOOTING Table 83 Configuration and Status Report Headings (continued) Heading Description TEP performance data. Errored Seconds, T1.231 Near End and Far End. The number of one-second intervals with between 2 and 319 CRC errors. TEP performance data. Errored seconds ratio, G.826 Near End and Far End.
Page 441 System-level Troubleshooting Table 83 Configuration and Status Report Headings (continued) Heading Description TEP performance data. Loss Of Signal Seconds, G.826 Near End. Number of seconds during which the signaling channel was lost. lossl TEP performance data. Loss of Signal Seconds, T1.231 Near End.
Page 442 18: T HAPTER ROUBLESHOOTING Table 83 Configuration and Status Report Headings (continued) Heading Description Prepend Prefix Full text: Prepend prefix to Calling Party Number in Setup Indication. Either enabled or disabled. National and international prefixes can be added for outgoing calls. The prefix is for situations where the telephone company equipment requires special configuration on the system.
Page 443 System-level Troubleshooting Table 83 Configuration and Status Report Headings (continued) Heading Description sesl TEP performance data. Severely Errored Seconds Line, T1.231 Near End. Number of one-second intervals with either out-f-frame signals, AIS defects, 390 or more CRC errors, or four or more frame bit errors. sesp TEP performance data.
Page 444: Connecting A Computer To A Serial Port
18: T HAPTER ROUBLESHOOTING Table 83 Configuration and Status Report Headings (continued) Heading Description TEP performance data. Unavailable Seconds, TR54016 Near End and Far End. Number of seconds during which the frame was unavailable for 10-seconds. uasc TEP performance data. Unavailable Seconds, G.826 Near End and Far End.
Page 445: Servicing The Network Call Processor Battery
Processor Battery battery is not a user-serviceable item. If you suspect a problem with the battery, contact your 3Com Technical Support representative. WARNING: There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Page 446: Getting Service And Support
18: T HAPTER ROUBLESHOOTING Getting Service and Your authorized 3Com NBX Voice-Authorized Partner can assist you with Support all your support needs, including systems and cable plant design, installation, configuration, and project management. A choice of maintenance services, including remote diagnostics, on-site support, telephone technical support, and hardware replacement, is available from your 3Com NBX Voice-Authorized Partner.
Page 447: Integrating Third -Party Messaging
Configuring NBXTSP on the Server ■ If you are using the 3Com IP Messaging Module with a SIP -mode system, do not follow the instructions in this chapter. See the IP Messaging Module Installation Guide, which is available through the NBX NetSet utility (click Downloads >...
Page 448: Configuring The System
1 Add the Third-party Messaging and Media Driver licenses to your system: a Click Licensing and Upgrades > Licenses > Add License. b In the License Key field, enter the license key provided by your 3Com Voice-Authorized Partner. c Click Apply.
Page 449: Configuring Nbxtsp On The Server
NBXTSP on the to the NBX TAPI Control Panel. If your third-party messaging system Server needs TAPI messages from Analog Terminal Adapter devices or 3Com telephones, you must also add these devices to the NBX TAPI Control Panel. Update the devices in the NBX TAPI Control Panel: 1 WinNT —...
Page 450 A: I PPENDIX NTEGRATING HIRD ARTY ESSAGING...
Page 451 ISDN C OMPLETION AUSE ODES This appendix lists the Completion Cause Codes displayed in the Digital Line Card span Status windows. To access the Status window: 1 Click the appropriate link: PSTN Gateway Configuration > T1 Spans. ■ PSTN Gateway Configuration > ISDN PRI Spans. ■...
Page 452 B: ISDN C PPENDIX OMPLETION AUSE ODES Table 86 Completion Cause Codes (continued) Decimal Class Grouping Code Code Description Details 0x07 Call awarded The incoming call is connected to a channel already established for similar calls (for example, packet-mode X.25 virtual calls).
Page 453 Table 86 Completion Cause Codes (continued) Decimal Class Grouping Code Code Description Details 0x2B Access info The network could not deliver access information to the discarded remote user as requested. May include the type of discarded information (user-to-user information, low layer or high layer compatibility, or sub-address).
Page 454 B: ISDN C PPENDIX OMPLETION AUSE ODES Table 86 Completion Cause Codes (continued) Decimal Class Grouping Code Code Description Details 0x4F Service not Reports the service (or option) not implemented event only implemented, when no other cause in the service (or option) not unspecified implemented class applies.
Page 455 Table 86 Completion Cause Codes (continued) Decimal Class Grouping Code Code Description Details 0x63 Bad info The equipment sending this cause has received a message element that includes information elements not recognized because the information element identifier is not defined, or it is defined but not implemented by the equipment sending the cause.
Page 456 B: ISDN C PPENDIX OMPLETION AUSE ODES...
Page 457: Onfiguring Ption On Aindows 2000 Dhcp Erver
128 through 254 are set aside for site-specific extensions. 3Com telephones can receive their IP configuration from a DHCP server. However, 3Com telephones need configuration information that is not part of a standard DHCP response. You can use DHCP option 184 to specify this extended information: NCP IP Address —...
Page 458: Creating Option
C: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Creating If you are configuring more than one subfield for Option 184, the first Option 184 subfield must be the Call Processor IP Address for backward compatibility. 1 Start the DHCP Microsoft Management Console: Start >...
Page 459: Activating Option
Activating Option 184 c Click Add. 5 Repeat steps 4 a, b, and c for each element in the following table. As you add each element, it appears in the Current values list, above previously added values. Add these elements in this order: Table 87 What You Type Description Enter 1 as the only suboption code for option 184.
Page 460 C: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER 3 Scroll down in the Available Options list until you find the option that you just added (184 NBX in this example). 4 Enable the check box to the left of the option. 5 Click OK.
Page 461: Xtions H.323 Gateway
■ Related H.323 Documentation ■ Overview of ConneXtions is a 3Com software product that allows you to use an ConneXtions appropriately configured Windows system as an H.323 gateway for use with NBX systems. H.323 gateways implement an ITU standard that allows telephone-like call connections to occur through an IP network.
Page 462: Installation Requirements
D: C H.323 G PPENDIX ONNE TIONS ATEWAY The ConneXtions software adapts internal system protocols to equivalent H.323 protocols that are carried across a WAN in IP packets. The H.323 protocol addresses: Negotiated connections. ■ Negotiated voice compression. ■ Standard extensions. ■...
Page 463: Windows-Based System
Installation Requirements consistent with your company’s network security policy. For more information, see “Firewall Security” page 480. Windows-based The ConneXtions software requires a dedicated computer system that is System running Windows 2000. The system hardware must be certified by Microsoft. The installation software checks for the presence of Windows 2000 and then loads the correct packet driver from the NBX Resource Pack CD.
Page 464 D: C H.323 G PPENDIX ONNE TIONS ATEWAY Table 88 Pentium Processor Capabilities Pentium II Speed (MHz) Pentium III Speed (MHz) Bandwidth (Kbps) on the LAN Ports G.711 G.723 G.711 G.723 G.711 G.723 153.6 38.4 307.2 76.8 1000 614.4 153.6 2000 1200 1228.8...
Page 465: Connextions Software
Other System Requirements Each H.323 port requires 6 MB of memory. 3Com recommends a PC with at least 128 MB of memory. Disk storage requirements are minimal. In addition to memory and disk storage, the operating system needs: A compact disk drive for loading ConneXtions software from the ■...
Page 466: Assembling System Information
D: C H.323 G PPENDIX ONNE TIONS ATEWAY Assemble permissions, licenses, and notifications. ■ Do not uninstall the current version. You would remove the current settings. Assembling System ConneXtions is installed through an InstallShield wizard. It presents a Information series of dialog boxes that request specific permissions and configuration information.
Page 467 Record the number of licenses for the H.323 Gateway. c Click Add License. d Enter the License Key (must be purchased) to unlock the license. To obtain a license key, contact 3Com order management or your supplier. e Click OK.
Page 468: Installing Connextions
4 Information Block - click OK. 5 Specify the number of configured H.323 ports for this ConneXtions gateway. 3Com recommends that licenses are allocated equally when using multiple gateways. 6 Optionally, specify a Caller ID Label by entering an outgoing caller ID notification label of up to 33 digits.
Page 469 “Gateway Number”. Assign the first installed gateway to number 0; the second to number 1; and so on. 3Com recommends that licenses be allocated equally when using multiple gateways. 9 Enter the Call Processor MAC Address. To find it, log on as an administrator in NetSet, and click Reports, followed by the System Data tab.
Page 470: Finishing The Installation
D: C H.323 G PPENDIX ONNE TIONS ATEWAY If you choose to use alternate gatekeepers and have also selected to autodiscover new gatekeepers if ConneXtions cannot contact the preferred gatekeeper, ConneXtions first tries to use alternate gatekeepers from the list (in priority order); if this fails, it then tries to autodiscover a new gatekeeper.
Page 471: Overview Of H.323
An NBX ConneXtions H.323 Gateway provides connections similar to tie lines between existing NBX systems across an IP network. However, it can also support voice connections between a 3Com Telephone and other H.323-compliant devices. ConneXtions H.323 Gateways support communication with: Extensions on other NBX systems that have a ConneXtions gateway.
Page 472: Negotiated Voice Compression
The international standard for representing voice (G.711) requires 64 Kb for each second of conversation. 3Com Business and Basic Telephones contain a digital signal processor (DSP) that transforms spoken voice into this form.
Page 473: Standard Extensions
9. Remote Internet A system with a ConneXtions gateway can communicate with remote Device Connections H.323 devices other than 3Com Business and Basic Telephones, such as: Wireless handsets ■ Personal computers ■...
Page 474: The H.323 Connection
Considerations (local LAN, WAN, and remote LAN) are ready to pass voice packets. The 3Com Business and Basic Telephones use their DSP to convert spoken words into digital voice packets. The voice packets are transferred across the Ethernet to the local H.323 gateway. The gateway strips off the Ethernet frames, compresses the voice, and encapsulates it within UDP packets which are delivered to the router, again via the Ethernet.
Page 475: Overall Connectivity
The same connection also gives the H.323 gateway a direct connection to every other device on the near-end LAN. Those devices include any 3Com Business or Basic Telephone, the Call Processor, and the firewall or router.
Page 476: Quality Of Service
D: C H.323 G PPENDIX ONNE TIONS ATEWAY Bridges and switches are used to segregate areas of congestion within a local network (switches are multiport bridges). Routers perform a similar function but at the Layer-3 level where they perform conversions between LAN and WAN protocols.
Page 477 You can reduce NBX system’s bandwidth requirements by enabling “silence suppression,” but doing so compromises audio quality. 3Com telephones generate voice frames at regular intervals for the duration of a connection. These frames normally continue when no one is speaking.
Page 478: Quality Of Service Control
D: C H.323 G PPENDIX ONNE TIONS ATEWAY causes are faulty wiring, connectors, and termination. High-bandwidth LANs (100BASE-T) are more likely to have termination problems than 10BASE-T LANs. Packet Delay Latency and jitter delays affect the Quality of Service. Latency Latency is the sum of all the fixed delays in an end-to-end connection.
Page 479 ConneXtions can extend the jitter buffer delay up to its 200 ms limit. Reconstruction 3Com Business and Basic Telephones expect to receive voice packets at regular intervals, but unanticipated network delays can cause lost packets and gaps in the conversation. Reconstruction makes these gaps less noticeable with “best guess”...
Page 480: Special Issues
6-bit priority field within the IP header of every packet. Most routers examine this field and base their pass-through priorities on it. NBX systems are designed to use the default values that come with 3Com switches. If you use other routers, you might need to reprogram their diff-serv settings.
Page 481 3Com recommends that a high-performance PC be dedicated to the ConneXtions software. The question of whether an operating system is adequately “secure” is a subject of debate.
Page 482: Gateway Load
D: C H.323 G PPENDIX ONNE TIONS ATEWAY These descriptions focus on the firewall-protected approach, and offer guidelines for programming a firewall that can be used to support H.323 connections that are accessible to the public internet. Outbound Calls Most firewalls do not restrict outbound packets or IP packets that respond to outbound initiatives.
Page 483: Remote Access
To reduce the load on an H.323 gateway, you can connect it to an existing multi-port switch. For optimum performance, use switches that support 802.1(p and q). The 802.1(p and q) standard offers priority enhancement which NBX systems exploit. Most 3Com switches support this feature. Remote Access...
Page 484: Pbx Connections
D: C H.323 G PPENDIX ONNE TIONS ATEWAY 4 Enter the number to which you want to forward the call and click OK. The caller is now ready to use NetMeeting to place an H.323 to the system at the office. Configure NetMeeting with the IP address of the ConneXtions gateway as the gateway in Advanced Calling options.
Page 485 Special Issues The ConneXtions gateway has been tested for compatibility with PBX H.323 gateways that are licensed to use Lucent Elemedia and RADVision H.323 protocol stacks. It has also been tested with these H.323 telephones: Siemens HiNet LP 5100 (phone application version 1.1.3) ■...
Page 486: Class Of Service
D: C H.323 G PPENDIX ONNE TIONS ATEWAY Extension Dial Plans PBX systems can use different dial plans. You must consider dial plan differences when setting up calls between systems. Dial plans differ in their use of leading digits, number of digits, and excluded numbers. For more information, see Chapter Extension Delay...
Page 487: Alternate Gatekeepers
IP address (loopback test). To perform a gateway loopback test: 1 Access a ConneXtions H.323 port from an 3Com Business or Basic Telephone by dialing an H.323 port line number or by using a dial plan configured with a ConneXtions pool number.
Page 488: Network Checks
D: C H.323 G PPENDIX ONNE TIONS ATEWAY However, at the router and beyond, network administrators can influence H.323 call quality through the priority that they give to H.323 packets at both the internet router and at the firewall.If H.323 connections consistently experience significant delays, review the local router and firewall configurations at each side of the H.323 connection.
Page 489 Checking Connections (Indicates some packet loss. Rerun using the “-n 100” option. The ■ “request timed out” number represents the percentage of lost packets. These packets could have been lost in either direction.) b Destination host not reachable Ping couldn’t negotiate a path to the specified address ■...
Page 490 D: C H.323 G PPENDIX ONNE TIONS ATEWAY Note that it is possible for a NetMeeting connection to be unsuccessful and still have a successful ConneXtions installation. This can occur because ConneXtions restricts the range of TCP and UDP ports used but NetMeeting allocates its ports from a wider pool.
Page 491 Checking Connections e Click OK to acknowledge successful installation. 7 Open NetMeeting: a Click Next on next two windows. b Enter your details as required. c Click Next on next two windows. d Click Put a Shortcut to NetMeeting on My Desktop. e Click Next in next two windows.
Page 492: Placing Calls
D: C H.323 G PPENDIX ONNE TIONS ATEWAY Calls work in one direction, but not in the reverse direction. Place a ■ call to determine which firewall is blocking TCP traffic. Once you determine this, it is the remote firewall that is blocking the traffic. Placing Calls You can place an outgoing H.323 call from a system in one of several ways, as discussed in this section.
Page 493: Speed Dials
Placing Calls Internet IP line ports and CO (central office) line ports must never be assigned to the same extension list because they use very different dial plans. Conventional practice is to use 9 for external switched network (PSTN) connections and 8 for external IP network connections. Calls to other NBX systems (or PBX systems) can include a destination extension.
Page 494: One Button Access
D: C H.323 G PPENDIX ONNE TIONS ATEWAY You can assign any of the first ten speed dial numbers in each type group, system or personal, to any Access button on a telephone. For more information, see Chapter 6 of the NBX Telephone Guide. Setting Up Speed Dials The following procedure assumes that you are logged on to NetSet as an administrator, and that you know the H.323 port extensions that were...
Page 495: Entering Digits During Calls
Receiving Calls To set up one-button dials: 1 Click Telephone Configuration. 2 Click the Telephones tab or the Group Telephones tab. Select a telephone extension or a telephone group. 3 Click Button Mappings. 4 Associate one of the first ten speed dial numbers with a telephone Access button: a Locate the Type field associated with an available button.
Page 496: Attendant Console
D: C H.323 G PPENDIX ONNE TIONS ATEWAY configuration. H.323 ports are configured through the system software just like line card ports. Selectable extensions are: Auto Attendant (500) ■ Receptionist’s telephone (usually the lowest numbered extension on ■ the system. Default: V3000, V3001R, and V5000 systems: 1000 ■...
Page 497: Other Extensions
Handling Conference Calls are directed to the Attendant Console. See “Adding an Auto Attendant” Chapter Other Extensions Incoming H.323 calls can be routed directly to some other extension or to a phantom mailbox. Sales people often have phantom mailboxes because they are never in the office.
Page 498 D: C H.323 G PPENDIX ONNE TIONS ATEWAY Web Sites http://www.packetizer.com/iptel/h323/ ■ http://www.itu.int/itudoc/itu-t/rec/h/ ■ Book IP Telephony: Packet-Based Multimedia Communications Systems — Olivier Hersent, David Gurle, Jean-Pierre Petit (1999).
Page 499: Forwarded Calls And Caller Id
After the call is answered, only the Caller ID of the original caller remains in the display and the greater than (>) character is removed. Long Caller ID Some models of the 3Com Business Telephone can display two lines of 16 Character Strings characters while other models of the 3Com Business Telephone can display two lines of 24 characters.
Page 500: Specific Caller Id Situations
■ Caller ID information, the information displays in the same way as it does on an 3Com telephone. If the Caller ID information exceeds the capacity of the Caller ID display (some can display 16 characters and others can display 24 characters) the Caller ID information is typically truncated at the width of the display.
Page 501: Bridged Extension Telephones
Specific Caller ID Situations Bridged Extension Caller ID information displays in exactly the same way on a bridged Telephones extension telephone as it does on a non-bridged extension telephone. “Caller ID” page 499 “Long Caller ID Character Strings” page 499. Calls That Are If a call is forwarded several times, the Caller ID information of the Forwarded Multiple...
Page 502 E: C PPENDIX ALLER External ISDN BRI Calls An external call arrives at a system on an ISDN BRI channel and is routed to A’s telephone. When A transfers the call to B, the Caller ID (if any is provided by the telephone company) displays for five seconds in the top line of B’s telephone display panel.
Page 503: Internal Calls
If you have Nortel telephones connected to your system using the Nortel interface card, the behavior of Caller ID on these telephones is identical to the behavior on 3Com telephones. Parked Calls When you retrieve a parked call, the Caller ID associated with the call displays for approximately five seconds in your telephone display panel.
Page 504: Com Cordless Calls
E: C PPENDIX ALLER 3Com Cordless Calls The 3Com Cordless handset shows DTMF entries that briefly start from the bottom right hand corner of the display, then shift to standard screen placement. This behavior is normal for this telephone.
Page 505 911 calls. 3Com strongly recommends that you use the highest-numbered channels for the 911 calls. The channels that you put in this list must be removed from the *0002 extension list to ensure that channels are available for emergency calls.
Page 506: Attendant Configuration
F: O 911 S PPENDIX UTBOUND ALLER ERVICE Sample Dial Plan Examine the sample dial plan in the rest of this appendix to learn the customized lines that deviate from the default dial plan. Internal 3-Digit This portion of the dial plan shows the 3-digit dial plan configuration. Extensions Table Create 1 Internal 3 Digit Extensions...
Page 507 Sample Dial Plan Least Cost Routing This portion of the dial plan shows the Least Cost Routing configuration. Portion Table Create 3 Least Cost Routing /////////////////////////////////////////////////////////////////////////// ////// / Routes /////////////////////////////////////////////////////////////////////////// Route Description ----- ----------- DestinationRoute Create LocalCO DestinationRoute Create LocalCONoStrip DestinationRoute Create Voice Application DestinationRoute Create...
Page 508 F: O 911 S PPENDIX UTBOUND ALLER ERVICE Pretranslators (Part 1) This portion of the dial plan shows the first part of the Pretranslators configuration. /////////////////////////////////////////////////////////////////////////// ////// / Pretranslators /////////////////////////////////////////////////////////////////////////// PreTranslator Create 4Digit DDI 3Digit Internal PreTransId Entry Digits ---------- ----- ------ PreTranslatorEntry Create PreTranslatorEntry Create PreTranslatorEntry Create...
Page 509 Sample Dial Plan Pretranslators (Part2) This portion of the dial plan shows the second part of the Pretranslators configuration. PreTransId Entry OperId Operation Value ---------- ----- ------ --------- ----- PreTranslatorOperation Create stripLead PreTranslatorOperation Create stripLead PreTranslatorOperation Create stripLead PreTranslatorOperation Create stripLead PreTranslatorOperation Create stripLead...
Page 510 F: O 911 S PPENDIX UTBOUND ALLER ERVICE...
Page 511 This appendix shows the NBX Enterprise MIB, which defines the MIB objects that have a proprietary purpose on the system. NCP refers to the Call Processor. *********************************************************************************** -- * -- * Copyright (c) 2003 by 3Com Corporation. -- * All Rights Reserved. -- * -- * -- * $Revision: 0.02 $...
Page 512 G: NBX E PPENDIX NTERPRISE nbxMODULE-IDENTITY LAST-UPDATED"200603281714Z"-- mar 28 2006. ORGANIZATION"3Com" CONTACT-INFO"Postal: 350 Campus Drive Marlborough, MA 01752-3064 phone: 508-323-5000 fax: 508-323-1111" DESCRIPTION"The Module is meant to describe and store the information about the various objects that are defined for the Network business exchange (NBX) box.
Page 513 layer3Only ( 2 ) , iponFly ( 3 ) MAX-ACCESSread-only STATUS current DESCRIPTION"The IP operating mode for connected NBX devices" ncpSettings -- The QOS settings group is required. These settings are not yet finalized, but placed here -- for the completeness of the document. Incase these are not available, these -- will be removed ncpQosSettingsOBJECT IDENTIFIER ncpSettings...
Page 514 G: NBX E PPENDIX NTERPRISE ncpNumberOfActiveCallsOBJECT-TYPE SYNTAXInteger32 MAX-ACCESSread-only STATUScurrent DESCRIPTION"Indicates a number to track the number of active calls." ncpEntry ncpIncomingVTLCallFailuresOBJECT-TYPE SYNTAX Counter32 MAX-ACCESSread-only STATUS current DESCRIPTION"Indicates a Counter to track the number of Incoming VTL Call Failures" ncpEntry ncpOutgoingVTLCallFailuresOBJECT-TYPE SYNTAX Counter32 MAX-ACCESSread-only...
Page 515 -- display string. ncpHtfsPartitionFreeOBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION"Indicates the HTFS partition that is free" ncpEntry -- The status of the power supply present in the NCP. In some of the NBX systems there will -- be two power supplies. This object indicates the status of each of the power supply.
Page 516 G: NBX E PPENDIX NTERPRISE ncpOperationEntryOBJECT-TYPE SYNTAXNcpOperationEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION"Indicates an Entry for the operations table." INDEX { entPhysicalIndex } ::={ ncpOperationTable 1} NcpOperationEntry SEQUENCE { ncpOperationReboot INTEGER, ncpOperationShutDown INTEGER -- For this version, we are not supporting the scheduled reboot and shut -- down features ncpOperationRebootOBJECT-TYPE SYNTAX...
Page 517 DESCRIPTION" The table consists of the licenses that are in use and the purpose used for in the NBX system" { nbxCallProcessor ncpLicenseEntryOBJECT-TYPE SYNTAXNcpLicenseEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION"Indicates an Entry for the Licenses table." INDEX { ncpLicenseIndex { ncpLicenseTable 1 } NcpLicenseEntry SEQUENCE { ncpLicenseIndex...
Page 518 G: NBX E PPENDIX NTERPRISE vmNbx100Upg20H6PFrom30M4P(6), vmNbx100UpgMaxH12PFrom30M4P(7), vmNbx100Upg20H6PFrom4H4P(8), vmNbx100UpgMaxH12PFrom4H4P(9), vmNbx100UpgMaxH12PFrom20H6P(10), ip(11), ipStandard(12), ipOnTheFly(13), ipUpgrade(14), h323NTCount(15), softphoneCount(16), wavDeviceCount(17), vtlPortCount(18), vpim(19), thirdPartyMsg(20), cas(21), callRecordMonitor(22), tpPolycomCount(23), tpCitelNorstar(24), vmNbx100DefaultLicense(26), starFish(28), softwareUpgrade(29), citelAvaya2GatewayLicense(30), tpCitelAnalog(31), citelOther2Gateway(32), citelOther3Gateway(33), desoto(34), basicPhone3101(36), group2(37), group1(38), group0(40), group3(43), group4(44), nbxACD(45), bri2portto4port(46), v3001RDiskMirroringKit(47), invalidLicense(48), unknownLicense(49)
Page 519 ncpLicenseDescriptionOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The description of the License." ncpLicenseEntry ncpLicenseTotalOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The Total Number of devices available to be used in the system using the particular license." ncpLicenseEntry ncpLicenseInUseOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The total number of units that are being used in system."...
Page 520 G: NBX E PPENDIX NTERPRISE gatewayEntryOBJECT-TYPE SYNTAXGatewayEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION"Indicates an Entry for each gateway in the Gateway table." INDEX { gatewayDeviceId { gatewayTable 1 } GatewayEntry SEQUENCE { gatewayDeviceId Integer32, gatewayMacAddress PhysAddress, gatewayClass INTEGER, gatewaySerialNumber DisplayString, gatewayPartNumber DisplayString, gatewayHWVersion DisplayString, gatewaySWVersion DisplayString,...
Page 521 -- The enums that are given here are as mentioned in the dbconst.h. Changing the order will -- effect the complexity of code for handling the enums. gatewayClassOBJECT-TYPE SYNTAX INTEGER { tlimGrowler(4), tlimProto(5), tlimAlpha(6), tlimH323(13), ata(15), t1(16), t1Channel(17), isdnBRI(18), chasis(31), trunkGroup(36), trunkSpan(37), trunkPriSpan(40),...
Page 522 G: NBX E PPENDIX NTERPRISE DESCRIPTION"The 3Com 13 digit Serial Number present on the gateway." gatewayEntry gatewayPartNumberOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The 3C Part Number of the Gateway." gatewayEntry gatewayHWVersionOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The hardware verison of the gateway."...
Page 523 MAX-ACCESSread-only STATUS current DESCRIPTION"The IP Gateway address of the gateway." gatewayEntry gatewayDescriptionOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The Description about the Gateway that is connected to the NBX." gatewayEntry gatewayDeviceNameOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The name of the gateway ." gatewayEntry -- The enums that are given here are as mentioned in the dbconst.h.
Page 524 G: NBX E PPENDIX NTERPRISE gatewayModelNumberOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The model number of the gateway." gatewayEntry 15 } -- The gateway reboot will allow the users to set the respective gateway to reboot. gatewayRebootOBJECT-TYPE SYNTAX INTEGER { inActive(1), active(2) MAX-ACCESSread-write STATUS...
Page 525 dlcSpanID Integer32, dlcSpanName DisplayString, dlcSpanSignalProtocol INTEGER, dlcSpanFraming INTEGER, dlcSpanLineCode INTEGER, dlcSpanLineLength INTEGER, dlcSpanTimingMode INTEGER, dlcSpanNumberOfChannels Integer32, dlcSpanNumberOfChannelsOnline Integer32, dlcSpanNumberOfChannelsOffline Integer32, dlcSpanStatus INTEGER, dlcSpanTEIManualAuto INTEGER, dlcSpanTEIId DisplayString dlcSpanDeviceIdOBJECT-TYPE SYNTAX Integer32 ( -2147483648 .. 2147483647 MAX-ACCESSnot-accessible STATUS current DESCRIPTION"The span device ID is a unique number that identifies the respective span."...
Page 526 G: NBX E PPENDIX NTERPRISE -- The enums that are given here are as mentioned in the gNipTep.h. Changing the order will -- effect the complexity of code for handling the enums. dlcSpanSignalProtocolOBJECT-TYPE SYNTAX INTEGER { ess5(1), dms(2), ni2(3), qSigSlave(4), qSigMaster(5), t1QSigSlave(6), t1QsigMaster(7),...
Page 527 SYNTAX INTEGER { hdb3(1), b8zs(2), ami(3) , lineCodeNotApplicable(100) MAX-ACCESSread-only STATUS current DESCRIPTION"The line code used by the span." dlcSpanEntry dlcSpanLineLengthOBJECT-TYPE SYNTAX INTEGER t1_len_000035(1), t1_len_025056(2), t1_len_055095(3), t1_len_085125(4), t1_len_115155 (5), t1_len_145185 (6), t1_len_175210(7), t1_len_dbLongHaul(8), t1_len_7dbLongHaul(9), t1_len_15dbLongHaul(10), t1_len_22dbLongHaul(11), pri_len_000035(51), pri_len_025056(52), pri_len_055095(53), pri_len_085125(54), pri_len_115155 (55), pri_len_145185 (56), pri_len_175210(57), pri_len_NA(58),...
Page 528 G: NBX E PPENDIX NTERPRISE dlcSpanTimingModeOBJECT-TYPE SYNTAX INTEGER { internal(1) , loop(2), timingModeNotApplicable(100) MAX-ACCESSread-only STATUS current DESCRIPTION"The timing mode configured for the Span." dlcSpanEntry dlcSpanNumberOfChannelsOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The number of channels that are present in the card," dlcSpanEntry dlcSpanNumberOfChannelsOnlineOBJECT-TYPE SYNTAX...
Page 529 unknownSpanStatus(100) MAX-ACCESSread-only STATUS current DESCRIPTION"The status of the span, whether online, offline, unknown, etc." dlcSpanEntry 13 } -- This object exists only for BRI Span. For the other spans i could not find a -- mention of that. dlcSpanTEIManualAuto OBJECT-TYPE SYNTAX INTEGER { manual(1),...
Page 530 G: NBX E PPENDIX NTERPRISE DlcChannelEntry SEQUENCE { dlcChannelDeviceId Integer32, dlcChannelMAC PhysAddress, dlcChannelID Integer32, dlcChannelGroupName DisplayString, dlcChannelName DisplayString, dlcChannelSpanId Integer32, dlcChannelExtension Integer32, dlcChannelProtocolINTEGER, dlcChannelDirection INTEGER, dlcChannelstartType INTEGER, dlcChannelIncomingDigitFormat INTEGER, dlcChannelCalledPartyDigits Integer32, dlcChannelOutgoingDigitFormat INTEGER, dlcChannelAutoExt Integer32, dlcChannelStatus INTEGER, dlcChannelRestart INTEGER, dlcChannelErrorCountCounter32, dlcChannelLastErrorCode DisplayString dlcChannelDeviceIdOBJECT-TYPE SYNTAX...
Page 531 dlcChannelGroupNameOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The group name of the channel" dlcChannelEntry 4 dlcChannelNameOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The Name of the DLC channel ." dlcChannelEntry dlcChannelSpanIdOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The Span Id of the channel." dlcChannelEntry dlcChannelExtensionOBJECT-TYPE SYNTAX...
Page 532 G: NBX E PPENDIX NTERPRISE dlcChannelDirectionOBJECT-TYPE SYNTAX INTEGER { inOnly(1), twoWay(2), channelDirectionNotApplicable(100) MAX-ACCESSread-only STATUS current DESCRIPTION"The direction of the channel, Indicates if it is one way or two way." dlcChannelEntry dlcChannelstartTypeOBJECT-TYPE SYNTAX INTEGER { immediate(1), delay(2), dialTone(3), wink(4), channelStartTypeNotApplicable(100) MAX-ACCESSread-only STATUS current DESCRIPTION"Indicates the start type of the...
Page 533 dlcChannelCalledPartyDigitsOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"Gives the called party digits." dlcChannelEntry dlcChannelOutgoingDigitFormatOBJECT-TYPE SYNTAX INTEGER { pulse(1), dnis(2), dnisAni(3), sDnis(4), sDnisAnis(5), sAnisDnis(6), dtmf(7), outgoingDigitFormatNotApplicable(100) MAX-ACCESSread-only STATUS current DESCRIPTION"Gives the outgoing digit format configured for the channel." dlcChannelEntry dlcChannelAutoExtOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current...
Page 534 G: NBX E PPENDIX NTERPRISE dlcChannelRestart OBJECT-TYPE SYNTAX INTEGER { inActive(1), active(2) MAX-ACCESSread-write STATUS current DESCRIPTION "when set to active(2), the channel is restarted" dlcChannelEntry 16 } dlcChannelErrorCountOBJECT-TYPE SYNTAX Counter32 MAX-ACCESSread-only STATUS current DESCRIPTION"The counter to track the number of times errors occured in the channel"...
Page 535 DESCRIPTION"Indicates an entry for each line or port present in the Line card" INDEX { analogDeviceId { analogLineTable 1 } AnalogLineEntry SEQUENCE { analogDeviceIdInteger32, analogLineMACAddress PhysAddress, analogLineID Integer32, analogLineExtension Integer32, analogLineStatus INTEGER, analogLineDeviceName DisplayString analogDeviceIdOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSnot-accessible STATUS current DESCRIPTION"The Analog Device ID gives the unique number that identifies the line appropriately."...
Page 536 G: NBX E PPENDIX NTERPRISE -- enums taken from gNipTep.h analogLineStatusOBJECT-TYPE SYNTAX INTEGER { online(1), offline(3), unknownLineStatus(100) MAX-ACCESSread-only STATUS current DESCRIPTION"The port or line status,i.e information whether the line is online or offline etc." analogLineEntry analogLineDeviceNameOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The Name of the port or line configured in theNBX."...
Page 537 gatewaySIPEndPointDescription DisplayString gatewaySIPEndPointDeviceId OBJECT-TYPE SYNTAX Integer32 MAX-ACCESSnot-accessible STATUS current DESCRIPTION"The Device ID of the SIP endpoint." gatewaySIPEndPointEntry gatewaySIPEndPointIPAddress OBJECT-TYPE SYNTAX IpAddress MAX-ACCESSread-only STATUS current DESCRIPTION"The IP address of the SIP endpoint." gatewaySIPEndPointEntry gatewaySIPEndPointPortNumber OBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The port number being used by the SIP endpoint." gatewaySIPEndPointEntry gatewaySIPEndPointDeviceNameOBJECT-TYPE SYNTAX...
Page 538 G: NBX E PPENDIX NTERPRISE that are connected to the NBX. This list includes the List of phones etc. The device class will differentiate the type of device attached to the NBX." { nbxPhone -- The mac address may become a problem for SIP phones, but we have no other -- alternative other than device id, which, is not that meaningful.
Page 539 phoneVDNOBJECT-TYPE SYNTAX Integer32 MAX-ACCESSread-only STATUS current DESCRIPTION"The vdn of the ATA device.For phones it will be zero.For SIP Devices it indicates the port number being used." phoneEntry -- The phone class is an enumeration which denotes the phone class to which it belongs to.
Page 540 DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The Extension number of the phone." phoneEntry phoneSerialNumberOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The 3COM 13 digit S/N" phoneEntry phonePartNumberOBJECT-TYPE SYNTAX DisplayString MAX-ACCESSread-only STATUS current DESCRIPTION"The 3C Part Number of the device." phoneEntry phoneHWVersionOBJECT-TYPE SYNTAX DisplayString...
Page 541 STATUS current DESCRIPTION"The software version of the Phone." phoneEntry phoneIPAddressOBJECT-TYPE SYNTAX IpAddress MAX-ACCESSread-only STATUS current DESCRIPTION"The IP address of the Phone." phoneEntry phoneIPMaskOBJECT-TYPE SYNTAX IpAddress MAX-ACCESSread-only STATUS current DESCRIPTION"The IP mask of the Phone Device." phoneEntry phoneIPGatewayOBJECT-TYPE SYNTAX IpAddress MAX-ACCESSread-only STATUS current DESCRIPTION"The IP gateway address of the phone device,"...
Page 542 G: NBX E PPENDIX NTERPRISE SYNTAX INTEGER { online(1), offline(3), unknownPhoneStatus(100) MAX-ACCESSread-only STATUS current DESCRIPTION"An enumeration for giving information on status of the phone." phoneEntry -- The Notifications Group Begins here. -- The power status object is associated to the ncpPowerStatus object from the NCP table -- along with the physical name of the entity.
Page 543 nbxNotifications -- This notification is fired whenever an administrator fails to logon properly. -- The object to which this is mapped is the entPhysicalName of the Entity table. notifyFailedLogonAttemptNOTIFICATION-TYPE OBJECTS { entPhysicalName } STATUS current DESCRIPTION"Notifies if there is a Failed logon attempt by the Administrator."...
Page 544 G: NBX E PPENDIX NTERPRISE notifyGatewayIPChangeNOTIFICATION-TYPE OBJECTS { gatewayIPAddress,gatewayDeviceName } STATUS current DESCRIPTION"Notifies if there is a change in the IP Address of the gateway," nbxNotifications -- The notification gets fired if all the ports get busy in a gateway. The notification is associated -- to a mac address so as to inform the user of the device that has fired.
Page 545 nbxLicenseLimitThresholdNOTIFICATION-TYPE OBJECTS { entPhysicalName,ncpLicenseName } STATUS current DESCRIPTION"Notifies if the threshold for the License is exceeded." nbxNotifications nbxLicenseAddDeleteNOTIFICATION-TYPE OBJECTS {entPhysicalName, ncpLicenseName } STATUS current DESCRIPTION"Notifies if a new license is added or deleted" nbxNotifications...
Page 546 G: NBX E PPENDIX NTERPRISE...
Page 547 LOSSARY A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Symbols 10BASE-T A form of Ethernet and IEEE 802.3 network cabling using twisted pair.
Page 548 LOSSARY incoming calls ring at the telephone associated with the Attendant Console. Attachment Unit Interface. The IEEE 802.3-specified cable and connector used to attach single-channel and multiple-channel equipment to an Ethernet transceiver. Defined in Section 7 of the 802.3 standard. auto dial A feature that opens a line and dials a preprogrammed telephone number.
Page 549 LOSSARY bridge A networking device that connects two separate local area networks and makes the LANs look like a single LAN, passing data between the networks and filtering local traffic. bridged extension An extension of a primary telephone that displays on one or more secondary telephones.
Page 550 LOSSARY call pickup A feature that allows users to retrieve calls that ring on other telephones. Call Processor The device that manages call traffic, voice mail, the Auto Attendant, and related applications in an system. call reports A feature that downloads data about calls and creates simple reports or exports the data for use in spreadsheets, word processors, or reporting programs.
Page 551 LOSSARY Most codecs include the functions of A/D and D/A conversion as well as compression and decompression. COder/DECoder. A hardware circuit that converts analog audio or video signals into digital code, and vice versa, using techniques such as pulse code modulation and delta modulation. A CODEC is an A/D and D/A converter.
Page 552 LOSSARY Channel Service Unit. Data transmission equipment to repeat the signal from the carrier and link to CPE. Vendors add value to CSUs by adding performance monitoring and management features. Computer Telephony Integration. A generic name for the technology that connects computers and telephone systems through software applications.
Page 553 LOSSARY digital circuit (such as T1 and DDS). It is similar to a modem, but connects a digital circuit rather than an analog circuit. DTMF Dual Tone Multi-Frequency. A term for push button dialing. The pushed button generates a pair of tones which uniquely identify the button that was pressed.
Page 554 LOSSARY fast packet switching technology for transmitting data, digitized voice, and digitized image information. It uses short, fixed length packets. FDDI Fiber Distributed Data Interface. An optical fiber-based token-passing ring LAN technology that carries data at a rate of 100 Mbit/s. FRAD Frame Relay Access Device.
Page 555 LOSSARY hot swap The ability of a device to have parts removed and replaced without turning off the device and without interrupting the service the device provides. The center of a star topology network or cabling system. A multi-node network topology that has a central multiplexer with many nodes feeding into and through the multiplexer or hub.
Page 556 LOSSARY Internet Protocol. The TCP/IP standard protocol that defines the IP datagram as the unit of information passed across an Internet. IP provides the basis for connectionless packet delivery service. IP address The address used by devices on the network to establish their unique identity.
Page 557 LOSSARY LAN switch A network device that connects stations or LAN segments, also known as a frame switch. latency The sum of all the delays in an end-to-end connection. layering The process of dividing complex software up into several layers, each of which performs a specific task.
Page 558 LOSSARY CMOT (CMIP Over TCP/IP), or SNMP (Signaling Network Management Protocol) network management protocols. The MIB defines variables needed by the protocol to monitor and control components in a network. Managers can fetch or store these variables. modem MOdulator/DEModulator. A modem converts a binary bit stream to an analog signal and vice versa.
Page 559 LOSSARY network ping A packet transfer that checks logical continuity between a PC and a specified IP address. Network Interface Card. Controller circuitry that connects a node to a network, usually in the form of a card in a PC expansion slot. In conjunction with the NOS (Network Operating System) and PC operating system, it helps transmit and receive messages on the network.
Page 560 LOSSARY Layer 1 Physical layer out-of-band signaling An extra signal transmitted with the information signal to monitor and control a transmission. It provides an additional layer of resilience by using a separate channel. packet A collection of bits, including address, data, and control information, that are transmitted together.
Page 561 LOSSARY port A computer interface capable of attachment to another device, such as a modem for communicating with a remote terminal or, if the port is within a hub, to a workstation. POTS Plain Old Telephone Service. Point-to-Point Protocol. An addition to the Internet protocol suite to help connect devices where dissimilar transport protocols exist.
Page 562 LOSSARY reconfiguration The process of physically altering the location or functionality of network or system elements. Automatic configuration describes the way sophisticated networks can readjust themselves in the event of a link or device failing, enabling the network to continue operation. redundancy In data transmission, this refers to characters and bits that can be removed from a transmission without affecting the message.
Page 563 LOSSARY screen POP term for a window that automatically opens on a user’s computer when a predefined telephone event occurs. For example, an incoming call could generate a screen pop that lists caller ID information. segment A LAN term meaning an electrically continuous piece of the bus. Segments can be joined together using repeaters or bridges.
Page 564 LOSSARY TAPI Telephony Applications Programming Interface A Microsoft Windows standard interface for integration between telephone systems and Windows-based software. A typical example is integrating Caller ID with a database on your computer that contains detailed information about potential callers. When your telephone rings, a window displays on your computer with information about the caller.
Page 565 LOSSARY pairs. The standard cabling used for telephone lines and Ethernet 10BASE-T. virtual LAN A logical, rather than a physical, LAN that includes workgroups drawn together for business reasons or for a particular project regardless of the location of the members. VPIM Voice Profile for Internet Mail.
Page 566 LOSSARY...
Page 567 3Com Basic Telephone diagnostics 413 E1 status light 172 3Com Business Telephone adding diagnostics 413 Attendant Console 120 3Com IP Conferencing Module 249 extension lists 292 3Com Telephone Local Configuration (TLC) mirror disk 89 application 357 telephones 93 to 95 4ESS protocol...
Page 568 NDEX timing parameters 129 overview 206 announcements recording prompts 206 ACD 147 restoring defaults 221 in-queue digit 140 testing 222 open and closed 141 timeout 207 Attendant Console voice application setup utility 221 Access buttons 121 Automated Attendant Setup Utility adding 120 default password 222 configuring 119...
Page 569 NDEX modifying system mode 34 timeout 43 Busy Lamp/Speed Dial Central Office (CO) mapping buttons 114 code 134 buttons, Automated Attendant 215 digital line card status light 171 buttons, telephone channel service unit 185 locking 114 channels mapping 112 modifying 180 testing 428 removing from a digital line card group 180 viewing status 181...
Page 570 DHCP dial tone 190 configuring option 184 457 digital line card groups diagnostics 413 removing 180 3Com Basic Telephone 413 digital line cards 3Com Business Telephone 413 modifying IP settings 182 LUI (local user interface) 413 removing 183 telephone buttons 428...
Page 571 NDEX downloads changing 286 3Com Telephone Local Configuration (TLC) external extensions 285 application 357 hunt groups 285 Label Makers 358 telephones 284 NBX Call Reports 357 extension settings, dial plan 282 NBX TAPI Service Provider (NBXTSP) 357 Extensions Start at 30...
Page 572 NDEX gateway loads 482 In-Queue Digit Hot Key 140 logical 475 internal dial plan table 268 physical 475 international dial plan, importing 276 quality 476 international terminology 20 receiving calls 495 Internet Group Management Protocol (IGMP) 43 remote calls 483 Internet Message Access Protocol (IMAP) 199 security 480 verifying 487...
Page 573 NDEX line pool 112 BRI channels 180 line port hold timeout 42 BRI groups 177, 178 bridged extensions 106 E1 status light 172 BRI-ST Digital Line Card 173 locking BRI-ST Digital Line Card IP settings 182 buttons 113 channels 180 hunt group members 153 dial plan 281 logging...
Page 574 NDEX 3105 124 supplying dial tone 190 nbxSetSubnetMask permissions 132 3105 124 phantom mailbox NBXTSP 447 and TAPI Route Points 352 creating 132 E1 status light 172 extensions 287 NCP IP Address 423 H.323 calls 497 NCP MAC Address 423 overview 131 NetScape Navigator 24 play/record extension...
Page 575 375 system directory 371 traps 377 rerouting, VTL calls 341 software reserved in dial plan, button 218 3Com Telephone Local Configuration (TLC) restoring factory defaults 86 application 357 RFC 1889 231 downloading NBX Label Makers 358 RFC 3261 231...
Page 576 NDEX E1 Digital Line Card 171, 436 TAPI line redirect timeout 43 T1 Digital Line Card 436 TAPI Route Point submenus for greetings 214 statistics 353 subnet mask 33 system capacities 353 supervisory monitoring telephone button mapping 61 adding 93 to 95 Call Privacy 59 analog 124 changing agents 62...
Page 577 NDEX transfer 42 audio compression option 344 timestamp 403 configuring 333 timing parameters dial plan configuration 334 4-Port Analog Line Card 161 license installation 333 4-Port Analog Terminal Card 129 managing VTLs 343 transfer prompt, disabling 198 modifying name of 343 transfer timeout 42 music on hold 349 transfer to voice mail button 217...
Page 578 NDEX...
Page 579 If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall,...
Page 580 (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s verification of the DOA...
Page 581 This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-000-00345-4. NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’s authority to operate this equipment.

This manual is also suitable for:

V3000 analog V3000 bri V3001r V5000 Nbx 100

3Com 3C10402B Administrator's Manual

About this Guide

Introduction

System Settings

Feature Settings

System Maintenance

Telephone Configuration

User Configuration

Call Distribution Groups

Pstn Gateway Configuration

Nbx Messaging

Sip-Mode Operations

Dial Plan

Virtual Connections

Quick Links

Troubleshooting

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Summary of Contents for 3Com 3C10402B