Returning The Junos Pulse Gateway Or Components; Return Procedure For The Junos Pulse Gateway - Juniper Junos Pulse MAG2600 Hardware Manual

CHAPTER 15
Returning the Junos Pulse Gateway or
Components

Return Procedure for the Junos Pulse Gateway

Copyright © 2014, Juniper Networks, Inc.
Return Procedure for the Junos Pulse Gateway on page 105
Locating Junos Pulse Gateway Component Serial Numbers on page 106
Contacting Customer Support to Obtain Return Materials Authorization for the Junos
Pulse Gateway on page 107
Packing the Junos Pulse Gateway or a Component for Shipment on page 107
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html
To return a Junos Pulse Gateway or component to Juniper Networks for repair or
replacement:
Determine the part number and serial number of the Junos Pulse Gateway or
1.
component.
Obtain a Return Materials Authorization (RMA) number from JTAC.
2.
NOTE: Do not return the Junos Pulse Gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
.
105