Contact Information - Ericsson RX8000 Reference Manual

Contact Information

Support Services
Ericsson understands that our products are "mission-critical", providing services that
influence customer perception and impact your revenue. Our objective is to ensure
that you realize maximum utility and achieve the highest levels of availability from
our products. To realize that objective, we offer a variety of Service Level
Agreements designed to meet your business needs and budget.
Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12-month warranty.
Service Level Agreements
Customers may choose one of several Support packages, either as an
enhancement during the standard 12-month warranty or as an extension after the
warranty has expired.
For standalone equipment, customers may choose either Ericsson's Extended
Hardware Warranty or Secure Basic Support. Extended Hardware Warranty
provides hardware repair of covered equipment after the expiration of the standard
warranty. Secure Basic Support provides hardware repair, remote diagnostics and
support, and 24x7x365 remote support for emergencies.
For systems, along with Secure Basic Support, customers have the option of either
Secure Advanced Support or Secure Superior Support. These support packages
provide higher committed response and resolution times, onsite support where
necessary, service performance review and a host of other proactive services to
help you get the maximum return on your investment in Ericsson solutions.
Call Ericsson Sales for more details.
Customer Services
Europe, Middle East
and Africa
Americas
Asia
Australia and New
Zealand
Internet Address
EN/LZT 790 0005 R7A 2016-07-07
Tel: +44 (0) 23 8048 4455
Fax: +44 (0) 23 8048 4467
Email: tvsupportemea@ericsson.com
Tel: +1 888 671 1268
Tel: +1 678 812 6255
Fax: +1 678 812 6263
Email: tvsupportamericas@ericsson.com
Tel: +852 2590 3820
Fax: +852 2590 9550
Email: tvsupportapac@ericsson.com
Tel: +61 (0) 2 9111 4080
Fax: +61 (0) 2 9111 4949
Email: tvsupportanz@ericsson.com
www.ericsson.com
Preliminary Pages
US and Canada
International
Hong Kong
Hong Kong
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