Reporting A Software Upgrade Failure; Viewing System Information - RADVision SCOPIA XT1000 Piccolo Administrator's Manual

Step 3
Step 4
Step 5

Reporting a Software Upgrade Failure

Problem
Solution

Viewing System Information

You can view the following system information if your system is not currently in a call:
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0
Figure 3-10
Select Create new log file.
Wait for the system to create the log package file and display the link for downloading this
file.
Select the link to download the log package file onto the computer.
The software upgrade from the USB drive fails.
1.
Remove the USB drive from the USB port of the SCOPIA XT Series
2.
Connect the USB drive to a computer.
3.
Locate the upgrade.log file.
4.
Send the log file to your local customer service representative.
•
software version
•
user code
•
IP addresses
•
serial number
Retrieving memory dump logs
Troubleshooting | 37