Option 3 - Automatic Fax Detection Via The Auto Attendant; Connecting To The Pa (Public Address) Jack; Setting Up Music On Hold - Talkswitch CT.TS005.003902 User Manual

Option 3 — Automatic fax detection via the auto attendant
The auto attendant can detect incoming fax calls and route them
accordingly. To enable this, an auto attendant must answer all incoming
calls. It will listen for a fax tone (CNG) to determine if the call is an incoming
fax. If so, the call is routed to the fax machine. You must create an auto
attendant to use this method.
Figure 15: Automatic fax detection via auto attendant
Advantages: Calls are automatically handled for you. Distinctive ring service
is not required. Any telephone line can receive a fax or a call, making better
use of your resources.
Disadvantages: Some older fax machines do not emit a fax tone (CNG).
Therefore, the auto attendant cannot detect incoming faxes from those
devices. If your auto attendant volume is set too high or if your telephone
lines are noisy, the auto attendant may have difficulty detecting the
incoming fax tone and therefore not route the call to the fax machine. You
can solve this problem by adjusting the volume. For more information, see
Audio controls on page 130.

CONNECTING TO THE PA (PUBLIC ADDRESS) JACK

The PA jack can be connected to a PA system for external paging or to an
amplification system to screen voicemail or to use as a line simulator. The PA
jack requires a 1/8" (3.5 mm) mono phono connector. If you have more than
one unit connected to a LAN, you need to provide a connection onto the
system to the PA system.

SETTING UP MUSIC ON HOLD

Callers tend to react more positively to waits or transfers if they hear music.
You can also play an advertisement or provide information about your
company.
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