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HUNT/ROLLOVER
The Hunt/Rollover service hunts across a set of telephone lines to find a free
line for an incoming call. Two or more lines are required. This allows an
organization with multiple telephone lines to publish one phone number.
Hunt/Rollover is also known as Hunt Group, Busy Rollover, Hunting Facility,
or Call Forward On Busy.
There are two types of hunting — sequential and circular. Sequential
hunting starts at the number dialed and ends with the last number in the
assigned group. Circular hunting hunts all the lines in the hunting group,
regardless of the starting point. Both types will only scan through the lines
once before resulting in a busy signal.
The TalkSwitch unit uses line hunt groups for outgoing calls. If you know the
order that the telephone company hunts across telephone lines for incoming
calls, reverse the order in the line hunt groups to prevent congestion.
OTHER SERVICES
Services using call back
Services which result in a call back to the TalkSwitch unit are not
recommended, unless careful consideration is given to how the incoming call
will be handled.
Services using prompted call back
If you call a number and it's busy, some telephone companies offer a
prompted call back service that will notify you when the number is free. The
use of this service is not recommended with TalkSwitch remote extensions.
If the service cannot be deactivated, set the When a call is answered list to
play accept/reject prompt in the Answered tab of the remote extension's call
cascade. This setting allows the call to be handled correctly if the telephone
company answers the call to the remote extension with a prompted call back
message.
Services and systems using flash
Some services and systems require a flash signal for activation. For example,
a Key telephone system, PBX or telephone company service may require a
flash signal.
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T A L K S W I T C H A N D T E L E P H O N E C O M P A N Y C A L L I N G S E R V I C E S
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Troubleshooting
