Auto Attendant - Talkswitch 24-CA User Manual

2.3.5.2

Auto Attendant

The Auto Attendant greets callers and tells them which number(s) they
should press on their telephone keypad to reach a particular extension,
person, message, or department. Callers can dial Local Extensions (1xx),
Remote Extensions (2xx), Extension Ring Groups (300-309), Voicemail (to
both leave messages and access messages), access Call Back, access Call Bridge
and enter Command mode directly to make changes to the system
configuration.
400 series mailboxes can be dialed at the Auto Attendant without
pressing # first. This is useful for providing 'virtual' Extensions associated
with a mailbox for telecommuters or other part-time staff.
You can record or load up to 9 different Auto Attendants with a total
combined time of 30 minutes (share with voicemail) or expand memory up to
9 hours using a TalkSwitch Memory card.
Note: When two or more units are networked (48-CA/CVA models only),
they share the same 9 Auto Attendants. When an Auto Attendant message
is recorded on any TalkSwitch unit, it is automatically copied to all the
other TalkSwitch units on the same LAN. This feature helps reduce
network traffic and allows any system to continue functioning even if
another unit loses power or is disconnected from the LAN.
You can record the Auto Attendants from any Local Extension or remote
phone using touch-tone commands. To load a pre-recorded message, see Load
Auto Attendant later in this section.
5 8 T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A