After Recording An Auto Attendant Greeting, I Can't Play It Back; Calls Are Not Always Reaching My Voicemail; Calls Across The Lan Are Lower In Volume; Voip - Talkswitch CT.TS005.003902 User Manual

After recording an auto attendant greeting, I can't play it back

1. Try again in a few minutes. After recording an auto attendant on one of
the TalkSwitch units, it will copy it to other TalkSwitch units on the LAN.
During this process, you cannot listen to that particular auto attendant.

Calls are not always reaching my voicemail

When the system is in high use, all channels across the LAN might be in use,
so that calls cannot be transferred to extensions or voicemail. If this
situation happens frequently, consider optimizing the way the system uses
the lines.
1. Under System Information > Line Hunt Groups in the TalkSwitch
configuration software, select the For all Hunt Groups, hunt lines on same
unit first check box. This arrangement keeps most of the traffic on unit 1
and any outbound calls made from any extension will go out on the same
unit the extension is connected to. This also applies for inbound calls
that are forwarded to remote extensions. The call will be forwarded out
on a line belonging to the same unit that the call came in on. The call
will only be forwarded on the other TalkSwitch unit if no telephone line
on that first unit is available.
2. Ensure that frequently used extensions are connected to units with
enough lines out to reduce LAN traffic.
Example: You have two TalkSwitch units, six telephone lines and 12
employees. The six lines have the hunt/rollover service from the phone
company. Suggested setup: Plug the four highest traffic lines into unit 1.
Also, connect the eight highest phone usage employee extensions to unit
1. Connect the remaining lines and extensions to unit 2.

Calls across the LAN are lower in volume

1. Check the line gain levels under Options > Audio Controls in the
TalkSwitch configuration software. You may need to increase the line
gain levels on one or more lines to compensate for high loss lines. If
these controls are set incorrectly and your lines are problematic, you may
hear an echo when calls are made across the LAN.

VoIP

I hear a re-order tone when I try to dial a VoIP location

1. Confirm the number dialed is actually part of the VoIP group (i.e.
registered with the same proxy/registrar server as your TalkSwitch, IP
gateway or IP extension is registered with.
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