Remote Extensions And Telephone Company Services; Extension Ring Groups - Talkswitch CT.TS005.003902 User Manual

6. Select the line hunt group in the Connect using list. The TalkSwitch unit
will use a line from this line hunt group to connect with the remote
extension. We recommend the default Hunt Group 9 unless you have set
up a different line hunt group for calling remote extensions.
7. If you have the 3-Way Calling/Conference service from the telephone
company, you can select the Use Same Line Connect check box. The same
line connect feature will direct the telephone company to put the caller
on hold, and will then use the same line to try the remote extension.
Because the same line is used, the line hunt group setting from Step 6 is
ignored.
If you do not select the Use Same Line Connect check box, the TalkSwitch
unit will put the caller on hold, and then use a second line to try the
remote extension. The second line will be from the line hunt group
selected in Step 6.
The same line connect feature is not compatible with some telephone
company lines.
If you enable the same line connect feature, the user will not be able to
transfer a call from the remote extension.
When the same line connect feature is in use, the caller hears silence
while they are on hold. This is because the caller is on hold at the
telephone company and not at the TalkSwitch unit. If you want the caller
to hear music on hold while their call is being forwarded to the remote
extension, do not use the same line connect feature.
8. Select the language for prompts heard by callers in the Prompts language
for this extension list.

Remote extensions and telephone company services

See Appendix B: TalkSwitch and Telephone Company Calling Services on page
231 for information about using the Transfer and Clear, Prompted Ring Back,
and Ringback Tones services with remote extensions.

EXTENSION RING GROUPS

The System Information > Extension Ring Groups page allows you to set
up the name, local extensions, and ring pattern for each ring group.
A ring group is a group of local extensions that ring in unison. Local
extensions and auto attendants can dial a ring group.
7 4 T A L K S W I T C H CO NFIGURATIO N