Transferring Calls To An Extension; Unscreened Transfer; Screened Transfer - Talkswitch CT.TS005.003902 User Manual

If you put a caller on hold using a third party analog phone, you won't be
able to access Talkswitch features while the caller is holding. If you have
music on hold enabled, the caller will not hear music while on hold.

Transferring calls to an extension

Unscreened transfer

You can initiate an unscreened transfer from a local extension to another
local extension, remote extension or ring group.
1. Press Flash to put the caller on hold.
2. Dial the extension you want to transfer to and hang up. The caller is
taken off hold when the receiving extension answers. If the extension is
busy or the call not answered, the system can perform the call cascade's
Busy action or No Answer action, or can ring back the extension that
transferred the call.

Screened transfer

You can initiate a screened transfer from a local extension to another local
extension, remote extension or ring group.
1. Press Flash to put the caller on hold and dial the appropriate extension
number.
a) If the person at the receiving extension wishes to take the call, hang
up or press Flash 4 to complete the transfer. The caller is
immediately taken off hold and connected to the receiving
extension. You hear an internal dial tone.
b) If the person at the receiving extension does not wish to take the
call, press Flash 5 to return to the caller.
c) If you dial an extension that is busy or not answered, you can
complete the transfer so that the call is routed according to that
extension's call cascade settings.
If you handle many calls, you may want to complete or cancel a transfer
without hanging up. Flash 4 will complete the transfer and provide an
internal dial tone. Flash 5 cancels the transfer and connects you back to
the caller.
T A L K S W I T C H U S E R G U I D E 1 4 9