Talkswitch CT.TS005.003902 User Manual

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T A L K S W I T C H U S E R G U I D E

TALKSWITCH

RELEASE 5.0

C T.T S 0 0 5 . 0 0 3 9 0 2

F o r u s e i n

N o r t h A m e r i c a

A N S W E R S W I T H I N T E L L I G E N C E

Table of Contents

Troubleshooting

Summary of Contents for Talkswitch CT.TS005.003902

Page 1 T A L K S W I T C H U S E R G U I D E TALKSWITCH RELEASE 5.0 C T.T S 0 0 5 . 0 0 3 9 0 2 F o r u s e i n...
Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means,...
Page 3: Table Of Contents
TalkSwitch package contents ........
Page 4 Connect TalkSwitch to a network or a PC ....... 12...
Page 5 Introduction ............35 TalkSwitch System Configuration window ......36 Menu Commands .
Page 6 Setting up direct line access........65 Setting line hunt group permissions .
Page 7 Place intercom calls from a local extension to another extension. . 146 Place intercom calls from a local extension to a TalkSwitch phone 147 Place out-of-office calls from a local extension ....147 Receiving calls .
Page 8 Using call waiting ..........159 Conference calling with TalkSwitch ......160 Two TalkSwitch local extensions and one outside caller .
Page 9 TalkSwitch 165 Making and receiving calls ........165 Transferring calls.
Page 10 VoIP Configuration ..........194 Setting up a TalkSwitch profile........194 Setting up a service provider profile .
Page 11 Multiple TalkSwitch units ........
Page 12 VoIP ............221 I hear a re-order tone when I try to dial a VoIP location .
Page 13 Notes............235 Appendix C: TalkSwitch and Power Interruptions......237 Appendix D: Safety and Regulatory Information .
Page 15: Preface
WHAT’S IN THIS GUIDE? The TalkSwitch User Guide contains all the information you need, whether you are installing a single TalkSwitch unit or multiple VoIP enabled units. It is intended to be a complete reference accompanying the TalkSwitch Start Guide that ships with every TalkSwitch unit.
Page 16: What You Should Know
IT technician. If you are installing a single, non-VoIP, TalkSwitch unit, anyone with basic computer skills can use the TalkSwitch Start Guide and this user guide to perform a full installation and configuration.
Page 17: Voip Installation
When installing an upgrade kit, disconnect the power adapter before removing the enclosure cover, and replace the cover before reconnecting the power adapter. Do not expose the TalkSwitch to any liquids; that can pose a risk of electrical shock Power and lightning surge protection Surge protection devices are recommended to protect TalkSwitch is areas subject to lightning or power surges.
Page 18: Power Failure
Cleaning Use a slightly moistened cloth or an anti-static cloth to clean TalkSwitch. Do not use any solvents. Never use a dry cloth; electrostatic charges could damage the electronics in the system. Ensure, however, that no moisture penetrates into TalkSwitch, which can result in damage.
Page 19: Finding The Information You Need
Where to go for further information The guides listed below and other guides can be found on the TalkSwitch software CD, in the TalkSwitch folder in the Windows Start menu once the software has been installed, and in the support section of our website at www.talkswitch.com/support.
Page 20 The Networked icon is used to mark sections with information pertaining to a setup where two or more TalkSwitch units are networked together on a LAN. The VoIP icon is used to mark sections with information pertaining to a setup where VoIP is being used.
Page 21: Chapter 1: Talkswitch Installation
TA L KSW ITCH I NSTA LLA TIO N TALKSWITCH PACKAGE CONTENTS TalkSwitch units ship with everything you need to get started. A power adapter, cables, a software CD and documentation comes with every unit. Refer to the Start Guide included with the unit to verify you have everything you need.
Page 22: Unit Front Panel
A voicemail message has been left in one of the mailboxes. This indicator is disabled by default, but can be enabled. TalkSwitch models with eight telephone lines do not have lights for Lines 5 to 8. What the flashing lights mean The TalkSwitch unit flashes the lights on the front panel in different patterns to show diagnostic states.
Page 23: Power/Data And Line 1, 2, 3 And 4 Lights Flashing Simultaneously
The firmware and prompts have been updated, and the TalkSwitch unit needs to reboot. 1. Choose Tools > Reboot TalkSwitch or, on the front panel, turn the power button off and back on. Line 2 and 3 lights flashing simultaneously File system error.
Page 24: Unit Back Panel
Figure 5: TalkSwitch 840vs, 844vs and 848vs The PF box between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, extension jack E4 is able to receive and make calls on Line 1.
Page 25 The USB connector is a standard USB jack for connecting to a PC. MEMORY SLOT The memory card slot is a socket used with TalkSwitch memory cards. Memory cards are not available in some markets. POWER The power connector is a receptacle rated at 16 VAC/ 1.5A for connecting the supplied AC adapter input...
Page 26: Installing The Talkswitch Configuration Software
1. If the TalkSwitch unit is connected with a USB cable, disconnect the cable. 2. Turn on your computer and insert the TalkSwitch CD into your CD drive. The install program starts automatically. 3. Click NEXT and follow the instructions.
Page 27: Upgrading The Talkswitch Software And Firmware
When new features are added, we provide our users with immediate access to an update directly from Windows Start menu. 1. Click Start > Programs > TalkSwitch 5.00 > TalkSwitch Auto Update. If your TalkSwitch configuration software is due for an update, a window informs you of the status of your software version.
Page 28: Step 1 - Check Current Version
The instructions on our website take precedence over any instructions in this user guide. The TalkSwitch firmware version number of each unit is listed in the System Information window. Networked units have to run the same firmware version to operate properly on the same LAN.
Page 29: Step 2 - Download New Software And Firmware
The update time varies depending on the connection type, how many files are needed and how many units are updated. On average the process takes between 1 and 5 minutes. The LED lights on the TalkSwitch front panel show diagnostic indicators for the update. See What the flashing lights mean on page 2.
Page 30: Initial Configuration
SELECT LOCATION FOR INSTALLATION Select a suitable location for installation of TalkSwitch. TalkSwitch can be installed on a desktop or mounted on a wall. It can be installed in a office or communications or utility room. Choose a location that meets the following requirements: •...
Page 31 Away from any electronic devices that emit radio signals. • Away from hazardous or explosive materials. When installing multiple TalkSwitch units, do not stack units on top of each other. If TalkSwitch has been exposed to low temperatures prior to installation, wait until the system has reached room temperature before connecting the power cord to avoid damage due to condensation.
Page 32: Connect Talkswitch To A Network Or A Pc
CONNECT TALKSWITCH TO A NETWORK OR A PC Connect the AC adapter provided with TalkSwitch from an electrical outlet to the TalkSwitch unit. Never use a power adapter other than the one that came in the TalkSwitch package. To configure the TalkSwitch settings, connect the unit to the PC with the TalkSwitch configuration software installed.
Page 33: Usb Connection
Connect... 5. Once connection has been established, the TalkSwitch System Configuration window opens.. A PC can connect directly to the TalkSwitch LAN port using a ‘cross-over’ cable equipped with RJ-45 connectors. If you encounter difficulties opening the TalkSwitch configuration software, check that all your wires and plugs are securely connected.
Page 34: Internet Connection
3. Double-click the TalkSwitch icon on your desktop to open the TalkSwitch configuration software. The following window appears. 4. Select USB from the drop-down list and click Connect... A progress bar indicates that the configuration is being retrieved. When this process is completed, the TalkSwitch System Configuration window opens.
Page 35: Using The Address Book
To support remote configuration over IP, map the TCP/IP 9393 port from your firewall to TalkSwitch. Please refer to the manual for your router/firewall to activate port forwarding. 1. Double-click the TalkSwitch icon on your desktop to open the TalkSwitch configuration software.
Page 36: Connecting Telephone Lines
TalkSwitch before connecting it to your telephone lines and local extensions. The TalkSwitch unit will perform call handling, and will route all incoming calls to the extensions. Call handling includes call forwarding, transferring, voicemail, etc. Telephone lines are not directly connected to any of the local extensions.
Page 37: Connecting Local Extensions
Connect an analog phone that does not require mains power to E4 to ensure communications during a power failure. In the event of a power failure or loss of power to TalkSwitch, E4 is able to receive and make calls on Line 1. Connecting a single-line analog phone This is the basic, simple set-up.
Page 38 Calls on extension 111 show Line 1 as active. Line Splitter Extension 111 Figure 10: Dual-line phone on two jacks TalkSwitch extensions 111 and 112 are connected to a dual-line phone using TalkSwitch Jacks E1 E2 E3 E4 Incoming Phone Lines two extension jacks.
Page 39: Connecting An Ip Phone
Direct Line Access for the extension associated to the modem. For more information, see Local Extensions on page 60. Connecting a fax machine If you are connecting a fax machine to a TalkSwitch unit, plug it into an extension jack. TalkSwitch provides you with three options to configure your fax machine.
Page 40: Option 2 - Distinctive Ring
Figure 13: Dedicated fax line Advantages: It’s easy to set up and you don’t need to change the way your fax handles calls. Disadvantages: The dedicated fax line cannot be shared with the other phone devices (i.e. you cannot make an outbound voice call on your fax line).
Page 41: Option 3 - Automatic Fax Detection Via The Auto Attendant
Option 3 — Automatic fax detection via the auto attendant The auto attendant can detect incoming fax calls and route them accordingly. To enable this, an auto attendant must answer all incoming calls. It will listen for a fax tone (CNG) to determine if the call is an incoming fax.
Page 42: External Audio Source
Internal audio file You can load an audio .wav file into the TalkSwitch unit. If you have more than one unit connected by LAN, the .wav file is automatically copied to each unit.
Page 43: Ethernet Switch
It is important that you place the IP extensions on the same subnet as TalkSwitch. Example: If your TalkSwitch unit has the IP address 192.168.1.200, your IP extension should use IP addresses in the range 192.168.1.xxx that do not conflict with other IP addresses.
Page 44: Setting Or Changing The Unit Id
The four line lights on the front panel of each unit will start flashing. You have to assign a different unit ID to each unit. To change the unit ID, the TalkSwitch configuration software must be closed! 1. Close the TalkSwitch configuration software.
Page 45: Keep Track Of The Lines And Extensions
If the units are located in a room away from the extensions and you need to identify the units, the View System Information utility in the TalkSwitch configuration software allows you to identify each unit as follows: 1.
Page 46: Optimizing The System For Networked Use
2. Click the View System Information link below the TalkSwitch image. 3. Select the Unit ID to verify. 4. Click the Identify button and observe the flashing LEDs. The lights stop flashing when you click the Close button or when 5 minutes have elapsed.
Page 47: Special Considerations When Connecting Multiple Units To A Lan
Each unit is identified with a tab at the top of the configuration window, as shown in the following illustration. Multiple TalkSwitch units on a LAN will function as a single phone system. Some features are expanded as you add units, and other features are not.
Page 48: Increasing Memory Capacity
INCREASING MEMORY CAPACITY The recording time for internal music on hold, voicemail, and the auto attendants is two hours per TalkSwitch unit. You can expand the built-in memory using memory cards. Contact your reseller to purchase memory upgrades.
Page 49: Upgrading Talkswitch Units
VoIP, as well as adding telephone lines and extension jacks. The upgrade kit consists of a top board that you add to your existing TalkSwitch unit, as well as a guide containing detailed, step-by-step instructions for the upgrade procedure.
Page 50: Enabling Licensed Add-Ons
Do not plug your extensions directly into a wall jack unless that jack is wired to a unit extension jack. 2. Check the USB or LAN connection between TalkSwitch and your PC. 3. Ensure that the unit AC adapter is plugged into a working power outlet and that the unit is turned on.
Page 51: Connecting A Talkswitch Unit To A Pbx
Information window should have the same firmware version. CONNECTING A TALKSWITCH UNIT TO A PBX Connecting a TalkSwitch unit to a PBX allows the TalkSwitch unit to answer calls with an auto attendant. The caller can dial 7 followed by an extension number to reach an extension on the PBX.
Page 52: Loading A Configuration File
LOADING A CONFIGURATION FILE You can load the latest configuration file saved on a PC to make edits and save it again as a file or save it directly to TalkSwitch. 1. Double-click the TalkSwitch icon on your desktop to open the TalkSwitch configuration software.
Page 53: Restoring Firmware
If you are downgrading to an earlier firmware version, and have more than one networked TalkSwitch unit, you must perform the Restore Firmware one unit at a time, with the unit separated from the network during the restore. T A L K S W I T C H U S E R G U I D E...
Page 55: Chapter 2: Talkswitch Configuration
Context-sensitive help information is available for each option in the TalkSwitch configuration software. Rest your mouse cursor over any of the controls and the information related to that control displays in a pop-up.
Page 56: Talkswitch System Configuration Window
Adjust Date/Time is a link to set the time, date, time zone, and NTP server. Region shows the location where TalkSwitch is intended to operate T A L K S W I T C H CO NFIGURATIO N...
Page 57: Menu Commands
TalkSwitch unit. New settings must be saved to the TalkSwitch unit to take effect. A progress bar will show the data exchange to the TalkSwitch unit. It takes only a few seconds to complete. Save to File... Saves the current configuration to a file on your PC.
Page 58: Help Menu
Click the sign beside each folder to expand it and display configuration option sub-categories. When you configure TalkSwitch or when you wish to modify the setup, it is helpful to be familiar with this structure. The following is a brief description of each folder seen in the navigation section to the left of the window.
Page 59: System Administration
TalkSwitch units are networked. The VoIP Configuration and VoIP Numbers pages are only present if a TalkSwitch unit has VoIP lines. T A L K S W I T C H U S E R G U I D E...
Page 60: Administration
ADMINISTRATION The System Information > Administration page allows you to set up the system name, system password, caller ID for outgoing VoIP calls, language, and localization settings (depending on the region). For security reasons, we recommend that you use password protection at the administrator level.
Page 61 5. To load a different language into the TalkSwitch system: a) Click Edit. The Language File Management window appears. b) Select the language, and then click OK. The TalkSwitch configuration software will show the selected language. 6. Select the language for prompts heard by callers in the Select the default language list.
Page 62: Ip Configuration
3. If you selected Use the following IP and DNS information, enter the system IP settings. a) Enter a static IP address for each TalkSwitch unit in the Unit IP Address boxes. T A L K S W I T C H CO NFIGURATIO N...
Page 63 Set the Type of public WAN IP address for Internet Connection. • To have the TalkSwitch unit check its public IP address every five minutes, select dynamic. If the public IP address changes, the TalkSwitch unit automatically uses the new one. This allows the TalkSwitch unit to manage VoIP calls properly.
Page 64: Telephone Lines
If you selected static, enter the Current public WAN IP address. This is the static public IP address from your service provider. If the TalkSwitch unit is not behind a router, this is the IP address of the TalkSwitch unit that is acting as the local proxy.
Page 65: Setting Up Telephone Lines
2. Select a telephone line tab. 3. Select the Activate line check box. 4. Check whether the TalkSwitch unit has detected the telephone line. The TalkSwitch unit first attempts to detect telephone lines during initialization. It tries again when the TalkSwitch configuration software retrieves the configuration from the TalkSwitch unit.
Page 66 Call Handling > Telephone Lines page. 9. Select the Telephone Company Services that are active on the telephone line. See Appendix B: TalkSwitch and Telephone Company Calling Services for a description of these services and how the TalkSwitch unit uses them. •...
Page 67: Calibrating Telephone Lines
Calibrating telephone lines Calibration optimizes transmission for the type of telephone line or equipment connected to the TalkSwitch unit. Calibration improves performance for call bridge (DISA) and call forwarding. You should calibrate the lines: •...
Page 68: Line Hunt Groups
You can set up nine different line hunt groups. The TalkSwitch unit uses a line hunt group when placing a call from a local extension, to a remote extension, or with the call bridge (DISA) feature.
Page 69 Hunt Group 87 If the TalkSwitch unit has a VoIP module, and a VoIP service provider is configured, selects an available VoIP line from those associated with the VoIP service provider. If the TalkSwitch unit does not have a VoIP module, or if no VoIP service provider is configured, no lines are assigned.
Page 70: Automatic Route Selection
Change the order of the lines by selecting a line, and then clicking the Move Up or Move Down button. 6. If you have multiple TalkSwitch units connected to the LAN, the For all Hunt Groups, hunt lines on the same unit first check box appears. If selected, outbound calls will always start by hunting the lines on the TalkSwitch unit that the extension is connected to.
Page 71: Toll Restriction
Toll restriction Toll restriction blocks outgoing calls based on the leading digits. For example, toll restriction can block calls to inappropriate or premium rate services. Leading digits The leading digits are the first numbers dialed when placing a telephone call. The leading digits could be an international access code, country code, national code, STD code, area code, leading digits of premium rate service codes, or phone number.
Page 72: Planning Automatic Route Selection And Toll Restriction
• Carrier codes can include numbers 0–9, “*” (asterisk), “#” (pound), “,” (comma for 2-second pause), and “w” (for wait-for-dial-tone). A 2- second pause is automatically added after dialing a carrier code. An entry in the ARS table can have one or two carrier codes. Carrier Code 1 is either used all day, or from Start Time 1 until Start Time 2.
Page 73: Emergency Service Numbers
Emergency service numbers The telephone numbers in the Emergency Service Numbers area will not be blocked by toll restriction nor redirected by ARS. Calls to these telephone numbers will be routed through line hunt group 9. Enter any other local emergency service numbers into the ARS table to ensure that calls are routed to a line hunt group with telephone lines that provide access to emergency services.
Page 74 3. Select the Activate Automatic Route Selection check box. 4. Enter the leading digits in the Leading Digits box. 5. Select the Action. Choices are: • Hunt Group (n) — Performs ARS by routing the call to the line hunt group.
Page 75: Restricting Local Extension Access To Line Hunt Groups
7. To select the line hunt groups that are subject to ARS and toll restriction, click ARS Hunt Groups. The ARS Hunt Groups window appears. 8. Select the Hunt Group check boxes. The selected line hunt groups will be subject to ARS and toll restriction. If a telephone line has the 3-Way Calling/Conference service, the Hunt Group 80 is used for Same Line Connect check box is enabled.
Page 76: Regulatory Advisory Notice
This information is required if using the distinctive ring fax detection option. TalkSwitch provides you with different options to connect your fax machine. The options are dedicated fax line, distinctive ring fax detection, and automatic fax detection. See Connecting a fax machine on page 19 for a description of each option.
Page 77: Setting Up A Dedicated Fax Line
Setting up a dedicated fax line 1. Expand System Information > Fax Information. 2. Set the Fax number list to None. 3. Set the Extension number list to None. Setting up distinctive ring fax detection 1. Expand System Information > Telephone Lines. 2.
Page 78 4. In the Main number box, enter the phone number that people dial to call your office. 5. Select the Distinctive Ring 1 check box, and enter the distinctive ring phone number that people dial to fax your office. 6. Expand System Information > Fax Information. 7.
Page 79: Setting Up Automatic Fax Detection
Setting up automatic fax detection 1. Expand Call Handling > Auto Attendant. 2. Select the auto attendant tab. 3. In the If a fax call is detected list, select go to local ext., and then select the extension jack that the fax machine is connected to. 4.
Page 80: Local Extensions
A local extension is an analog extension or an IP extension. An analog extension is a device (standard phone, cordless phone, fax machine or modem) connected to an extension jack on the TalkSwitch unit. An IP extension can be internal or external. An internal IP extension is an IP phone connected through the LAN to the TalkSwitch unit.
Page 81: Setting Up An Analog Extension
7. Select the type of phone at the extension. • If a TalkSwitch phone is connected to the extension, choose the model. Choices are TS-80, TS-100, TS-200, TS-400 and TS-600. TalkSwitch uses this information to configure the phone to support the features that match the capabilities of the phone.
Page 82: Setting Up An Ip Extension
This selection makes the most sense if your VoIP numbers have been configured to handle all inbound calls the same way. a) Set the Phone number used for TalkSwitch VoIP Caller ID list to the phone number displayed during a VoIP call between TalkSwitch units.
Page 83 6. Record the user’s name by picking up a handset, and then pressing , <extension number>, 4. 7. Select the type of phone at the extension. We strongly recommend that you only use the IP phones supported by TalkSwitch. The IP phones officially supported by TalkSwitch are: •...
Page 84 This selection makes the most sense if your VoIP numbers have been configured to handle all inbound calls the same way. a) Select the Phone number used for TalkSwitch VoIP Caller ID box to set the phone number displayed during a VoIP call between TalkSwitch units.
Page 85: Programming An Ip Phone
Programming an IP phone For information on how to program a TalkSwitch IP phone, refer to the documentation included with the phone. For a third party IP phone supported by TalkSwitch, refer to Adding IP Phones to TalkSwitch by clicking Start >...
Page 86 1. Click Additional Settings. The Additional Extension Settings window appears. 2. Select the Enable direct line access using check box. The window enables the list of line hunt groups. 3. Select the line hunt group. Note: When using direct line access, you hear the telephone company dial tone when you pick up the handset.
Page 87: Setting Line Hunt Group Permissions
About line appearance The line appearance feature is available on the TalkSwitch TS-9133i and TS-480i IP phones. It uses up to seven programmable keys on the TS-9133i and up to 14 softkeys on the TS-480i. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions, and queued calls.
Page 88 Intercom mode. If the Intercom key is not programmed, press 84, dial an extension, and then press U. You can only page TalkSwitch phones in Intercom mode. • Park — Do not select a resource. The LED is unused. Press the key to put the call on hold in the next available park orbit.
Page 89: Setting Up Line Appearance On A Ts-480I
• Pickup Ext — Do not select a resource. The LED is unused. Press the key, and then dial an extension to answer a call ringing the extension. If the Pickup Ext key is not programmed, press and then dial the extension. •...
Page 90 • Extension Appearance — Select a local extension as the resource. A status icon and caller ID will appear beside the softkey. The On-Hook icon appears if the extension is available. The Ring icon appears if the extension is ringing or on hold. The Off-Hook icon appears if the extension is being used.
Page 91: Saving A Template
The Intercom function cannot be programmed as a softkey. It is always available by pressing the Icom key. You can also press 84, dial the extension, and then press Dial. You can only page TalkSwitch phones in Intercom mode. Saving a template You can use the template file as a starting point for the key assignments for another extension.
Page 92: Using A Template
A remote extension connects to an external phone number, but acts like a local extension in your office. For example, a remote extension could connect to an employee’s cell phone or home phone, or to a branch office. There are ten remote extensions per TalkSwitch unit, which are numbered as follows: •...
Page 93: Setting Up A Remote Extension
Remote extensions are designed to operate with local major telephone service providers. The feature may not function correctly with some telephone and mobile operator’s networks, especially for international phone numbers and mobile phones roaming internationally. Setting up a remote extension 1.
Page 94: Remote Extensions And Telephone Company Services
6. Select the line hunt group in the Connect using list. The TalkSwitch unit will use a line from this line hunt group to connect with the remote extension. We recommend the default Hunt Group 9 unless you have set up a different line hunt group for calling remote extensions.
Page 95 There are ten ring groups in the TalkSwitch system, which are numbered 300 to 309. By default, 300 is configured to ring all local extensions. Ring groups have two main uses: • A ring group can reach a group of employees. For example, ring group 301 can ring the sales group at extensions 111, 112, 113, and 114.
Page 96: On-Hold/Ringback
The recording time for internal music on hold, voicemail, and the auto attendants is two hours per TalkSwitch unit. You can expand the built-in memory using memory cards. 1. Expand System Information > On-Hold/Ringback.
Page 97 Play music whose source is connected to the MUSIC jack • Play music from file loaded on TalkSwitch 3. If you selected Play music from file loaded on TalkSwitch: a) Create an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the music or recorded message.
Page 98: Voicemail
Setting up voicemail on page 78 and Global Settings on page 87. The recording time for internal music on hold, voicemail, and the auto attendants is two hours per TalkSwitch unit. You can expand the built-in memory using memory cards.
Page 99 • To configure a local extension mailbox, expand Voicemail > Local Ext. Voicemail. • To configure a remote extension mailbox, expand Voicemail > Remote Ext. Voicemail. • To configure a general mailbox, expand Voicemail > General Voicemail. The following screen capture shows the Local Ext. Voicemail page, but the Remote Ext.
Page 100 6. Depending on the action selected in Step 5, enter the extension number or auto attendant. 7. Load the greeting into the TalkSwitch unit. a) Create an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the greeting.
Page 101: Setting Up Voicemail Notification
Setting up voicemail notification Setting up voicemail notification allows the TalkSwitch system to notify the user if a caller leaves a message. The TalkSwitch system can notify the user by phone and pager; can activate message waiting lights on one or more local extensions;...
Page 102: Setting Up Notification By Pager
1. Click Configure Notification Options..The Configure Notification Options window appears. 2. Select the line hunt group that the TalkSwitch system will use to phone or page the user. 3. Select the number of times that the TalkSwitch system will let the number ring before aborting each attempt, ranging from 1 time to 10 times.
Page 103: Setting Up Message Waiting Light Activation
Choices include Mode 1, Mode 2, Holiday Mode and All Modes. Setting up message waiting light activation If a local extension has a message in its voice mailbox, the TalkSwitch system will activate the message waiting light on that extension, by default.
Page 104: Setting Up Notification By E-Mail
3. Select the extensions. Setting up notification by e-mail The TalkSwitch system can send an e-mail if a message has been left in a mailbox. The TalkSwitch system can send notification to up to four e-mail addresses per mailbox. For example, if a caller leaves a message in the general mailbox for the sales group, the system can send an e-mail to four members of the sales group.
Page 105: Maintaining E-Mail Addresses
5. Select up to four e-mail addresses for each mailbox, clicking Add >> after selecting each one. Maintaining e-mail addresses The TalkSwitch system stores up to 250 e-mail addresses. You can add, modify, remove or import e-mail addresses. After maintaining the e-mail addresses, save the configuration by choosing File >...
Page 106: Adding An E-Mail Address
4. Click Edit..The Edit E-mail Address List - Mailbox window appears. Adding an e-mail address 1. Click Add..The Add E-mail Address window appears. 2. Enter the recipient’s Name. 3. Enter the recipient’s E-mail address. 4. Determine whether to Include Attachment. •...
Page 107: Global Settings
You can also test e-mail server settings, view mailbox data, and reset mailboxes. The e-mail server parameters are required for the TalkSwitch system to send e-mail notifications about new voicemail messages. Use e-mail account information from your internet service provider (ISP) or administrator.
Page 108 From E-mail address to match Reply E-mail address. 5. Select the Slowly pulse the Power/Data light check box to have the Power/Data light on the TalkSwitch unit flash when there is a voicemail message in any mailbox. 6. Set the When listening to voicemail messages, always start with list to which message should be played first.
Page 109: Entering Additional E-Mail Server Parameters
Choices are 1 minute to 8 minutes. 9. Select the Remove blank messages and hang up automatically check box, if you want the TalkSwitch system to delete blank messages. A blank message occurs when the caller hangs up upon reaching your voicemail.
Page 110: Testing The E-Mail Server Settings
3. If the SMTP server can send e-mail without first logging on to the POP3 server: a) Select the This server requires SMTP logon information option. b) Enter the User name of the account on the SMTP server. c) Enter the Password of the account on the SMTP server. 4.
Page 111 3. Enter an e-mail address in the Test E-mail address box, and then click Start. The following window shows a successful result, with each task completed. If a task fails, the TalkSwitch system is not able to send e-mail messages. Adjust the e-mail server parameters accordingly: •...
Page 112: Viewing Mailbox Data
The recording time for internal music on hold, voicemail, and the auto attendants is two hours per TalkSwitch unit. You can expand the built-in memory using memory cards. 1. Click View Mailbox Data. The Mailbox Data window appears.
Page 113: Resetting Mailboxes
• Unit ID — The TalkSwitch unit ID. • Total Unit Time — The amount of recording time in the TalkSwitch unit. • Auto Attendant Usage — The amount of time used by the auto attendant messages. This is the same for each TalkSwitch unit, because the system copies the auto attendant messages to each unit.
Page 114: Call Handling
• Local Extensions • Remote Extensions • Extension Ring Groups Note that Call Handling > VoIP Numbers is only present if the TalkSwitch units have VoIP ports. T A L K S W I T C H CO NFIGURATIO N...
Page 115: Modes
Holiday Mode. You can also adjust the time and date, and can switch modes manually. A mode is a period of time when the TalkSwitch system uses a call handling setup for incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend hours.
Page 116 2. Enter the Mode 1 label and the Mode 2 label. Here we have named them Business Hours and After Hours. 3. Set up automatic mode switching to change modes during the week: a) Select the Use Automatic Mode Switching check box to switch modes automatically.
Page 117: Changing The Date And Time
6. If required, enter a different NTP Server. The NTP Server provides the date and time to the IP extensions. 7. Click Set. The date and time in the TalkSwitch unit is changed to match the computer. You do not have to save the configuration for the change to take effect.
Page 118: Switching Modes Manually
AUTO ATTENDANT The Call Handling > Auto Attendant page allows you to set up nine different auto attendants for the TalkSwitch system. An auto attendant can be assigned to a telephone line, VoIP line, local extension, remote extension, or ring group.
Page 119 For example, the caller can dial 111 even though the first “1” is the same as auto attendant option 1. This is because the TalkSwitch system waits after the caller dials a digit, before following the action for that digit. The default wait time is 1.5 seconds, and is set with the Single digit fall through time list...
Page 120: Setting Up An Auto Attendant
Setting up an auto attendant 1. Expand Call Handling > Auto Attendant. 2. Select an auto attendant tab. 3. Enter the Auto Attendant Name. 4. Configure up to six options, associated with the caller pressing 0 to 5. For each option: a) Select the Action.
Page 121 VoIP numbers. c) Select the language in the System Prompts list. 5. Configure fax machine routing. The TalkSwitch system can automatically detect a fax machine that plays a CNG tone. a) Select the action If a fax call is detected. Choices are: •...
Page 122: Recording A New Message
You can record a new message using a local extension or remote phone. Click Record Instructions to see instructions on how to record a message. 1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone.
Page 123: Viewing Auto Attendant Message Lengths
Click Erase Instructions to see instructions on how to erase a message. Erase unused auto attendant messages to free up space for voicemail. 1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone.
Page 124: Example Auto Attendant
4 to leave them a message.” If the caller is a fax machine that plays the CNG tone, the TalkSwitch system will route the call to the fax machine at extension 118. If no selection is made, the call is routed to the receptionist at extension 114.
Page 125: Telephone Lines
2. Select a telephone line tab. 3. Select the mode in the On an incoming call during mode list. Choices are Mode 1, Mode 2, and Holiday Mode. 4. Select how the TalkSwitch system will handle incoming calls on the telephone line. Choices are: •...
Page 126 • The TalkSwitch system will answer after 15 rings with a generic auto attendant, so an authorized caller can access the system to make configuration changes, access voicemail or dial extensions.
Page 127: Local Extensions
Select the auto attendant. You can assign the same auto attendant to multiple telephone lines. Alternatively, if different organizations share the TalkSwitch system, a different auto attendant can be assigned to each telephone line. b) Select when the auto attendant should play. Choices range from immediately to after 9 rings.
Page 128: Being Routed By The Call Cascade
Route the call to an auto attendant. • Transfer the call to the call queue if the local extension or ring group is busy. The call is placed on hold. The TalkSwitch system will ring the local extension when it becomes available. •...
Page 129: Exiting The Call Cascade
Exiting the call cascade Third, the call exits the call cascade. This occurs when: • A user answers the call, or accepts it as a screened transfer. • The call cascade transfers the call to a voice mailbox or announcement, and the caller presses the 0 option to route the call to an extension, voice mailbox, announcement or auto attendant.
Page 130 b) Set up the first alternative. i) Select the action in the If extension is busy list. Choices are: • go to voice mailbox — Transfers the call to the selected voice mailbox. • go to local ext. — Attempts to transfer the call to the selected local extension.
Page 131 • go to remote ext. • go to ring group • play announcement • go to auto attendant • hang up • go to VoIP location iii) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers.
Page 132 • go to local ext. — Attempts to transfer the call to the selected local extension. • go to remote ext. — Attempts to transfer the call to the selected remote extension. • go to ring group — Attempts to transfer the call to the selected ring group.
Page 133 iii) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers. d) If you selected an extension in the second alternative, set up the third alternative. i) Set the If busy or not answered list to the number of rings to try the second alternative.
Page 134 • go to local ext. — Attempts to transfer the call to the selected local extension. • go to remote ext. — Attempts to transfer the call to the selected remote extension. • go to ring group — Attempts to transfer the call to the selected ring group.
Page 135 iii) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers. d) If you selected an extension in the second alternative, set up the third alternative. i) Set the If busy or not answered list to the number of rings to try the second alternative.
Page 136 • go to VoIP location — Routes the call to the selected VoIP number. ii) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers. c) If you selected an extension in the first alternative, set up the second alternative.
Page 137: Remote Extensions
• play announcement iii) Select the resource. Depending on the action, resources are voice mailboxes, announcements, or auto attendants. REMOTE EXTENSIONS The Call Handling > Remote Extensions page allows you to set up call cascades for each remote extension. A call cascade routes an incoming call, depending upon whether the remote extension is busy, unanswered, or answered.
Page 138: Extension Ring Groups
• An extension’s call cascade uses play caller’s name first or play accept/ reject prompt, and • The previous user answered but rejected the call, and • The extension’s call cascade is now attempting to transfer the call to a remote extension.
Page 139: Call Back/ Call Bridge
, and then enter the password if required. You can then use the TalkSwitch system as if you were in the office: you can place a call (if call bridge is enabled), dial an extension, check voicemail, or configure the system.
Page 140: Setting Up Auto Call Back
4. Enter the call back number in the Number to Call Back box. Do not enter a line hunt group number. 5. To have the TalkSwitch unit dial a number before the call back number, select the Use dialing prefix check box, and then enter the prefix. The prefix can include numbers 0–9,...
Page 141 Back check box, and then enter a Password. The user will enter this password after answering the call back. 8. To have the TalkSwitch unit play a recorded message when the call back is answered, select the Use Announced Message check box. This is required if a receptionist will answer the phone.
Page 142: Recording An Announcement
Recording an announcement 1. Pick up a local extension connected to the TalkSwitch unit, or remotely call a telephone line connected to the TalkSwitch unit. You must record the announcement on the same unit that has the telephone line with the the auto call back.
Page 143: Setting Up Prompted Call Back
TalkSwitch system as if you were in the office: you can place a call (if call bridge is enabled), dial an extension, check voicemail, or configure the system. When programming the prompted call back number remotely, press for a 2-second pause, and press for a .
Page 144 4. To have the TalkSwitch unit dial a number before the call back number, select the Use dialing prefix check box, and then enter the prefix. The prefix can include numbers 0–9, , and “,” (comma for 2-second pause). For example, you can enter a calling card number, a pause, a PIN number, and another pause.
Page 145: Recording An Announcement
To use call bridge, call the TalkSwitch system (or have it call you back), dial a line hunt group number to activate call bridge, enter the password followed (if required), and then dial the third party’s phone number.
Page 146 1. Expand Call back/Call Bridge > Call Bridge (DISA). 2. Select a call bridge tab. 3. Select the Activate Call Bridge check box. 4. Enter a Password. The password will only be required if using call bridge without call back. 5.
Page 147: Options
To use an access code, pick up a local extension and dial the line hunt group. If an access code is required, the TalkSwitch system will prompt you for the access code. Enter the access code, followed by .
Page 148: Restricting Local Extensions
If a call is made from a restricted local extension, the call detail record (CDR) will display the name associated with the access code, and not the access code itself. Enable password protection when access codes are used. Change the password frequently to prevent unauthorized users from making calls or changing the configuration.
Page 149: Adding An Access Code
Adding an access code 1. Click Add User..The Add User window appears. 2. Select the user’s name or extension number, or enter a name in the Name box. 3. Enter a unique 4- to 8-digit number in the Access Code box. 4.
Page 150: Removing An Access Code
TalkSwitch unit. You can override the settings if required. You can also set the inbound volume for the analog local extensions. All controls on this page update the TalkSwitch unit in real time. This allows you to adjust levels without saving the configuration. Calibrating telephone lines 1.
Page 151: Adjusting Audio Levels
Adjusting audio levels CAUTION: Calibrating the telephone lines, and then overriding the outbound volume level and matching impedance can degrade system performance. 1. For each telephone line, set the outbound volume level. This affects the volume for remote callers, not internal users. Choices are: •...
Page 152 No Answer call cascade. 3. If you have a phone connected in parallel to the TalkSwitch unit, select the transfer prefix. Dialing the transfer prefix notifies the TalkSwitch unit that you will manually transfer a call from the phone to an extension or voice mailbox within the TalkSwitch system.
Page 153 For example, a home-based business has a home phone connected in parallel to the TalkSwitch unit. Remote extension 210 is set up to route calls to the owner’s cell phone. The owner lets the TalkSwitch unit answer the phone during the day, but answers the home phone at night and on weekends.
Page 154: Miscellaneous
• Perform a blind transfer — When you manually transfer the call from a remote extension, the TalkSwitch system connects the caller to the local extension, and releases the telephone line connected to your remote extension. When a call is transferred from one remote extension to another remote extension, it is always a blind transfer to avoid tying up a third line.
Page 155 Choices range from 1 ring to 9 rings. 4. If being used with another PBX — If the TalkSwitch system is used as an auto attendant for another PBX, set the PBX extension length to the number of digits the PBX uses for its extensions.
Page 156: Troubleshooting
10. Auto Attendant Transfer Prompts — Select the Disable playing of transfer prompts check box to prevent the auto attendant from notifying the caller when transferring a call. 11. IP Extension Registration Intervals — Select the amount of time between registration messages from IP extensions.
Page 157: Adjusting System Timing
Choices range from 80 ms. to 600 ms. 5. Set the Double Flash time to the maximum interval between two Flash signals for the TalkSwitch system to recognize them as a Flashintended for the telephone company. If the interval is less than or equal to the...
Page 158: Viewing The Ring Pattern
TalkSwitch unit will send a Flashto the telephone company. If the interval is greater than the setting, the TalkSwitch unit will put the call on hold, and then retrieve it. Choices range from 200 ms. to 2 sec.
Page 159: Advanced
2. Call one of the telephone lines. After three rings the Ring Pattern Information window appears. The time is displayed in milliseconds. ADVANCED The Options > Troubleshooting > Advanced page allows you to adjust system timing, set up CNG tone detection, and set port numbers. Do not change the following controls unless directed.
Page 160 Flash signal before the hang-up. This causes the TalkSwitch system to put the line on hold. 6. Set the number of CNG tones that the TalkSwitch unit must detect before it routes the call to the fax machine. Choices are: •...
Page 161 • Detect 2 tones — The TalkSwitch unit will route the call to the fax machine if it detects two CNG tones. Select this if regular calls are being routed to the fax machine. 7. The default IP Signalling Port is 5060. If required, enter a different port number ranging from 1024 to 65535.
Page 162: Licensed Add-Ons
2. Select the application in the Feature column. 3. Click Activate Demo..A window appears stating the feature has been enabled. 4. Click Reboot Now or Reboot Later. The Reboot TalkSwitch System window appears if Reboot Now was selected. 1 4 2...
Page 163: Enabling A Licensed Add-On Using An Activation Key
Enabling a licensed add-on using an activation key You can fully enable a licensed add-on with an activation key. You will require a license code and the system ID of the TalkSwitch unit in order to obtain an activation key.
Page 165: Chapter 3: Using Talkswitch
C H A P T E R 3 Ch ap te r 3 : Usi ng Ta l k Sw i tch USI NG TA L K SWI TCH RECEIVING CALLS With the auto attendant If you don’t have a receptionist, the auto attendant helps you handle all your inbound calls.
Page 166: Without The Auto Attendant
TalkSwitch owners and employees can access other options at the auto attendant: • Call back or call bridge • Retrieve voicemail • Enter command mode to make system changes All these features can be password-protected to avoid unauthorized access. TalkSwitch also provides the option of ringing specific extensions or ring groups prior to the engagement of an auto attendant.
Page 167: Place Intercom Calls From A Local Extension To A Talkswitch Phone
Place intercom calls from a local extension to a TalkSwitch phone You can place an intercom call from a local extension to a TalkSwitch analog phone (TS-80, TS-200, TS-400 or TS-600), or a TalkSwitch IP phone (TS-9112i, TS-9133i or TS-480i).
Page 168: Receiving Calls
Hang up. You can intercept a call that is ringing at any other local extension. 1. Pick up your handset. 2. At the TalkSwitch internal dial tone, press 9. This routes the call to your local extension. You can answer a call ringing at a specific extension.
Page 169: Transferring Calls To An Extension
If you put a caller on hold using a third party analog phone, you won’t be able to access Talkswitch features while the caller is holding. If you have music on hold enabled, the caller will not hear music while on hold.
Page 170: Transferring Calls To A Remote Extension
Parking and retrieving calls Call park is a feature for placing a call on hold and then retrieving it from another local extension. TalkSwitch has 10 park orbits (500–509). Parking a call 1. Press Flash and 510.
Page 171: Retrieving A Parked Call
If Direct Line Access is enabled at your extension, press Flash before retrieving the parked call. Paging other users If the external paging option is enabled on TalkSwitch, you may choose to announce a parked call over the PA system by pressing 0. (e.g. “Mary, please pick up 501.”).
Page 172: Queuing Callers To An Ring Group
If the call came from the auto attendant and the extension has no voice mailbox: “The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To return to the main menu, press star.” If the call was transferred from another extension and the extension has a voice mailbox, but there is no auto attendant on this line with a main menu to return to:...
Page 173: Using Call Waiting
If the person at the extension does not want to take the new call, they can ignore the call waiting beeps and TalkSwitch directs the caller to the next level of the call cascade for that extension (i.e. send the caller to the associated voice mailbox).
Page 174: Two Outside Callers And One Local Extension
Flash 5. USING AN IP EXTENSION This section describes how to use a third party IP phone with the TalkSwitch system. You can also use these procedures with the TalkSwitch TS-9112i, TS- 9133i and TS-480i phones. However these phones have additional keys that make it easier to access the functions.
Page 175: Making Calls
Place intercom calls from a local extension to a TalkSwitch phone You can place an intercom call from a local extension to a TalkSwitch analog phone (TS-80, TS-200, TS-400 or TS-600), or a TalkSwitch IP phone (TS-9112i, TS-9133i or TS-480i).
Page 176: Receiving Calls
Your extension can also be configured to access a line directly. When you pick up a handset, you hear the telephone company dial tone and can dial an outside number without dialing a line hunt group number. If Direct Line Access is enabled for a local IP extension, you need to press before dialing any extensions or voice mailboxes.
Page 177: Placing Calls On Hold
6. Once you are finished with the second call or would like to return to the first caller, press Cancel (softkey). Placing calls on hold 1. Press Hold. 2. Press the flashing line key that corresponds to the caller on hold to take the caller off hold.
Page 178: Transferring Calls To A Remote Extension
Call park — parking and retrieving callers Call park is a feature for placing a call on hold and then retrieving it from any other local extension. TalkSwitch has 10 park orbits, 500–509. Parking a caller 1. Press Transfer or xfer,...
Page 179: Retrieving A Parked Call
Dial, Send Paging other users If the external paging option is enabled on TalkSwitch, you can announce the call over the PA system by pressing 0. If Direct Line Access is enabled, press 0 and announce that there is a call parked in a specific park orbit for a co-worker.
Page 180: Conference Calling With Talkswitch
TalkSwitch directs the caller to the next level of the call cascade for that extension (i.e. send the caller to the associated voice mailbox).
Page 181: Using Line Appearance With Talkswitch Ip Phones
USING LINE APPEARANCE WITH TALKSWITCH IP PHONES About line appearance The line appearance feature is available on the TalkSwitch TS-9133i and TS-480i IP phones. It uses up to seven programmable keys on the TS-9133i and up to 14 softkeys on the TS-480i. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions, and queued calls.
Page 182: Line Appearance On A Ts-480I
Intercom mode. The LED is unused. If the Intercom key 84, dial an extension, and then press U. is not programmed, press You can only page TalkSwitch phones in Intercom mode. • Park — Press the key to put the call on hold in the next available park orbit.
Page 183 • Line Appearance — Shows the status of a telephone line or VoIP number, and allows you to access it. A status icon and line ID will appear beside the softkey. The On-Hook icon appears if the line is available. The Ring icon appears if the line is ringing an extension.
Page 184: Using Voip
Other calls are made over VoIP by dialing a line hunt group. Line hunt groups 87 and 88 uses VoIP lines by default. Set up a TalkSwitch profile or Service Provider profile first, then set up VoIP numbers that use the profile, and then select the profile for the line hunt group.
Page 185: Using A Standard Phone Connected In Parallel
York office, they can dial one of the VoIP phone numbers associated with New York (270-273). TalkSwitch automatically finds an available VoIP line and connects to the New York location. The TalkSwitch unit at the New York location handles the call according to the configuration in the Call Handling >...
Page 186: Modems And Telephone Line Access
When a phone in parallel with TalkSwitch is off-hook, you notice that the corresponding line light flickers to indicate the line is busy. TalkSwitch does not allow extensions to interfere on a call that has the line in use. You can change the transfer prefix to...
Page 187: Forwarding Calls Out Of The Office
Conditional call forwarding is configured in the TalkSwitch software using the call cascade’s No answer or Busy settings for each local extension, remote extension and ring group.
Page 188: Screening Options For Forwarded Calls
When play caller’s name first is configured in the Answered call cascade option, TalkSwitch plays a pre-recorded prompt to callers asking them to record their name at the sound of the tone. TalkSwitch asks the caller to hold and dials the call forwarding phone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call forward, you...
Page 189: Calls Over Voip With Ip Extensions And Gateways
SIP server, calls are received directly from other registered gateways or through the system. 1. If the call is routed via TalkSwitch, you can transfer the caller dialing and any extension or voice mailbox. 2. If the call came directly from a IP gateway or phone, you can transfer the call if your phone or service provider supports this feature.
Page 190: Using The Voicemail System
USING THE VOICEMAIL SYSTEM The recording time for internal music on hold, voicemail, and the auto attendants is two hours per TalkSwitch unit. You can expand the built-in memory using memory cards. Activating voice mailboxes There are three types of voicemail.
Page 191: Retrieving Messages And Accessing A Voice Mailbox
When your mailbox has been set up, you access it through the prompt instructions. When a new message is left in a local extension mailbox, TalkSwitch plays a stutter dial tone when the handset is picked up. If the extension supports a frequency-shift keying (FSK) message waiting indicator (not applicable to IP extensions), the light flashes.
Page 192 3. Dial 1 to listen to messages. By default, TalkSwitch starts with newest message before it plays the older ones. While the message is playing or after the message has finished, you can dial the following: to rewind 10 seconds...
Page 193: Recording An Announcement On A Local Extension
By default, the auto date and time stamp is on. This information is played at the end of each message. If you have caller ID service, the phone number is displayed with the time and date. 6. Dial 4 to record your name for the dial-by-name directory. If you haven’t recorded your name for the directory or if you wish to change the recording, dial 4.
Page 194: Music On Hold
(8 KHz, 8 bit, mono, u-law, .wav format) stored on the unit(s). When a sound file is loaded on one of the TalkSwitch units, it is duplicated to all units on the LAN.
Page 195: Switching Modes
Ensure that the TalkSwitch configuration software is closed during automatic mode switching, or if a caller is manually switching modes remotely. In these cases the mode cannot switch while the TalkSwitch configuration software is open. Note that the mode can switch while the TalkSwitch configuration software is open, if the user is manually switching modes using the software, as described later.
Page 196: Using Call Bridge
You can make a call to TalkSwitch, access a telephone line connected to TalkSwitch and enter the number you want to dial. This is especially useful when you are out of the office with your cell phone and need to make a long-distance call.
Page 197: Using Call Back
Using call back The call back feature allows you to initiate TalkSwitch to call you at a specified phone number. This gives you access to the following: • Call bridge • Local extensions, remote extensions and ring groups • Voicemail •...
Page 198: Using Auto Call Back Activation
Using the Announced Message option The Use Announced message option allows the call back from TalkSwitch to reach you when you are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator.
Page 199: Chapter 4: Call Detail Record (Cdr) Logging
The TalkSwitch unit can instead send the CDRs to a computer in real-time over the USB port. In this case the TalkSwitch unit does not store any CDRs. ENABLING CALL DETAIL RECORD (CDR) LOGGING 1. Connect TalkSwitch to your computer and open the TalkSwitch configuration software.
Page 200: Retrieving Call Data Records
• Store to File on TalkSwitch — CDRs are stored in the TalkSwitch unit. 4. Select the TalkSwitch unit that will process the CDRs. Only active units are available. The active units are only available if you selected Real-time to Serial/USB port, or Store to File on TalkSwitch.
Page 201 4. Enter the system name in the User Name field of the Log in window, and the system password in the Password field. The browser shows the Welcome to TalkSwitch screen. 5. Click the Call Detail Record (CDR) Management link. The browser shows the Call Detail Record (CDR) Management screen.
Page 202: Analyzing The Data
ANALYZING THE DATA We recommend that you clear the TalkSwitch unit immediately after downloading the CDRs. The unit will then start saving data to a new file. This allows easier viewing and analyzing of the captured information. The data can be viewed either through the web interface or downloaded into a spreadsheet (e.g.
Page 203 4. Date — This column shows the date of the call (MM/DD/YYYY). 5. Time — This column contains the time that the call entered a specific state. The time is displayed in 24-hour format. 6. Duration — This column indicates the total time the call was in this state/event.
Page 204 To assign an account number after a call has been completed, dial 88 + <Account Number> + If Direct Line Access is enabled on an extension: a) Analog extension — press Flash, then dial 88 + <Account Number> + b) IP extension — press , then dial 88 + <Account Number>...
Page 205: Introduction To Voip
INTRODUCTION TO VOIP TalkSwitch units can be hybrid PSTN/VoIP phone systems. The addition of VoIP to the TalkSwitch product line adds the ability to use a broadband IP connection for voice calls. VoIP also enables the use of external IP extensions on your TalkSwitch system.
Page 206: Optimizing Your Lan For Voip
OPTIMIZING YOUR LAN FOR VOIP The broadband connection Figure 19: Broadband Modem Internet or Private IP Network xDSL Cable Satellite etc. For optimal quality of VoIP calls on your system, we recommend that you subscribe to a high-speed broadband connection from your service provider. ‘Lite’...
Page 207: Connecting A Lan To An Ip Network
QoS, VoIP or prioritization. Connecting a LAN to an IP network Connect the TalkSwitch unit to a Local Area Network (LAN). The LAN should be equipped with an Ethernet switch, router, and modem or gateway. The router may have an integrated Ethernet switch.
Page 208: Configuring The Firewall For Voice Data
• To allow SIP Signaling data to be forwarded to TalkSwitch, firewall port 5060 must be mapped to the TalkSwitch unit known as the local proxy. By default, this is the lowest numbered TalkSwitch on a LAN. The IP Configuration page of the TalkSwitch configuration software indicates with an asterisk which TalkSwitch unit is the local proxy.
Page 209: Firewall Ports For Talkswitch Units With Four Voip Lines
6314 6414 • If you plan on configuring TalkSwitch remotely, you will need to map port 9393 (Type: TCP) to the TalkSwitch unit that is being configured. Configuration is done using TCP. TIP: For information on configuring a router for port forwarding, visit http://www.portforward.com/routers.htm.
Page 210: Connecting Talkswitch Or Sip-Compatible Gateways
4. Configure each TalkSwitch system for VoIP. Connecting TalkSwitch or SIP-compatible gateways In order to create a VoIP network, a VoIP-equipped TalkSwitch or a VoIP compatible gateway, such as a Mediatrix® 2102, is required at each location. Each location in a multi-location network can support up to 4 TalkSwitch units, with a maximum of 64 local extensions (analog and/or IP extensions) and 32 VoIP lines per location.
Page 211: Which Location And Unit Should Be The Sip Server
One DDNS provider is DynDNS. Visit http://www.dyndns.com/services/dns/dyndns/ for more information. Configuring a TalkSwitch unit to act as the SIP server is described in Step 3 of VoIP Configuration on page 194. Example: Building on the previous example, the TalkSwitch system in the San Francisco office is designated as the SIP server.
Page 212: Configuring A Talkswitch System For Voip
To assist in assigning VoIP numbers for your network, use the VoIP network administration form on page 213. Assigning VoIP numbers in your TalkSwitch configuration is described in VoIP Numbers on page 202. Example: Continuing with the previous example, five VoIP numbers are assigned in San Francisco (251 to 255), nine are assigned in New York (261 to 269), and one is assigned to the teleworker office in Miami (271).
Page 213: Ip Configuration
See IP Configuration on page 42. Setting the local IP address Set a local IP address for each TalkSwitch unit using the Unit IP Address box in the System Information > IP Configuration page. By default, the TalkSwitch units use DHCP (Dynamic Host Configuration Protocol) to automatically obtain the local IP address and other system IP settings from the DHCP server.
Page 214: Voip Configuration
For private networks, ensure the Current public WAN IP address is the same as the local IP address. If a TalkSwitch unit at this location will act as the SIP server for the VoIP network, we recommend having a static IP address.
Page 215 2. Select the TalkSwitch Profile tab. 3. If this location has the TalkSwitch unit that will act as the SIP server for a multi-location network: a) Select the This TalkSwitch location is the Proxy/Registrar check box. The window disables the Proxy Server and Registrar Server boxes, and enables the View Registrar Entries button.
Page 216: Setting Up A Service Provider Profile
TalkSwitch unit. All devices will require this Password for registration. 4. If another location has the TalkSwitch unit that will act as the SIP server for a multi-location network: a) Clear the This TalkSwitch location is the Proxy/Registrar check box.
Page 217 Visit www.talkswitch.com/support/ServiceConfigurationGuides.asp to view a list of service providers that have been certified interoperable with TalkSwitch. You can download the Service Configuration Guide that contains all the specific information necessary to complete your configuration. Information in those documents should be used instead of this guide. If...
Page 218: Setting Up Codec Options
A codec is a method of compressing and decompressing audio signals for communication across digital networks. 1. Click Codec Options..The Codec Options window appears. 2. Select the codecs that your system can use. TalkSwitch supports three standardized VoIP codecs: •...
Page 219: Viewing Registrar Entries
Viewing registrar entries If a TalkSwitch unit at this location is the SIP server, the TalkSwitch Profile tab enables the View Registrar Entries button. Clicking the button shows a window with a list of the VoIP numbers and when their registrations with the SIP server will expire.
Page 220: Viewing Registration Status
VoIP numbers and their registration status. 1. Click View Registration Status. The Registration Status window appears. • Client lists the VoIP numbers set up within the TalkSwitch units. • Status is the registration status (Registered or Not Registered). Reserving VoIP lines...
Page 221 VoIP lines. 1. Click Advanced. The VoIP Resource Registration window appears. 2. Set the TalkSwitch VoIP networking calls list to the number of VoIP lines to reserve for use with the multi-location network. 3. Set the TalkSwitch External IP extension calls list to the number of VoIP lines to reserve for external IP extensions.
Page 222: Voip Numbers
The System Information > VoIP Numbers page allows you to set up VoIP numbers. If the TalkSwitch unit has four VoIP lines, you can set up 12 VoIP numbers per TalkSwitch unit. If the TalkSwitch unit has eight VoIP lines, you can set up 24 VoIP numbers per TalkSwitch unit.
Page 223: Setting Up A Line Hunt Group For Voip Numbers
VoIP numbers ranging from 250 to 299 permit direct dialing from any extension or auto attendant in the network. Other VoIP numbers can also be used, but the caller at the other TalkSwitch location must dial a line hunt group number before the VoIP number.
Page 224: Setting Up A Voip Number Using The Service Provider Profile
For example, set up line hunt group 88 with Line Type set to TalkSwitch VoIP Numbers. The caller will dial 88 to get a dial tone on the TalkSwitch VoIP network, and will then dial the VoIP number. Setting up a VoIP number using the service provider profile 1.
Page 225: Voip Numbers
2. Select a VoIP number tab. 3. Select the mode in the On an incoming call during mode list. Choices are Mode 1, Mode 2, and Holiday Mode. 4. Select how the TalkSwitch system will handle incoming calls to the VoIP number. Choices are: •...
Page 226 • The TalkSwitch system will answer after 15 rings with a generic auto attendant, so an authorized caller can access the system to make configuration changes, access voicemail or dial extensions.
Page 227: Faq
Select the auto attendant. You can assign the same auto attendant to multiple VoIP numbers or telephone lines. Alternatively, if different organizations share the TalkSwitch system, a different auto attendant can be assigned to each VoIP number. b) Select when the auto attendant should play. Choices range from immediately to after 9 rings.
Page 228: What Happens If The Power Goes Out Or If The Ip Network To Voip Fails
The purpose of a firewall is to control what kind of traffic enters and leaves your network. The TalkSwitch unit is designed to allow VoIP calls to traverse firewalls properly. To allow VoIP calls to pass through your firewall, you may need to use the port forwarding feature on your firewall.
Page 229: What Is A Vpn
TalkSwitch phone systems use the Appello® SIP Stack for VoIP communications. The Appello® SIP Stack was developed by TalkSwitch, a division of Centrepoint Technologies Inc. What is a VPN? VPN stands for Virtual Private Network. It is a means of having the advantages of a private network on a shared public infrastructure like the Internet.
Page 230: What Is Nat And How Does It Affect Voip
IP address changes. But since this can be an expensive option, TalkSwitch supports the ability to handle dynamic public IP addresses for the Internet connection. TalkSwitch automatically checks for the current public IP address and substitutes the private IP address with the public address, so that VoIP traffic is properly routed through NAT.
Page 231: What Is Dynamic Dns
Every TalkSwitch unit has a fully integrated SIP server for easy deployment and maintenance of your VoIP network. If you are deploying a multi-site configuration, one TalkSwitch unit will act as the SIP server for the entire VoIP network. The other IP end-points will register with the SIP server and all calls will be negotiated through the SIP server.
Page 232: How Often Will My Public Ip Address Change
DSL modem usually results in the assignment of a new IP address. TalkSwitch has the technology that helps keep this information up to date so that the system can function properly after an IP address change has been detected and updated.
Page 233: Voip Network Administration Form
TalkSwitch VoIP network. SIP server location:________________________________________________ Equipment at SIP server location:____________________________________ VoIP numbers assigned to SIP server location:__________________________ VoIP numbers assigned to TalkSwitch units Location name Equipment VoIP number T A L K S W I T C H U S E R G U I D E...
Page 235: Chapter 6: Troubleshooting And Support
Configuration I am not able to retrieve settings from TalkSwitch 1. Reboot TalkSwitch. On the TalkSwitch front panel, turn the power button off and back on. T A L K S W I T C H U S E R G U I D E...
Page 236: I Am Unable To Configure Talkswitch Using A Touchtone Phone
I am unable to configure TalkSwitch using a touchtone phone 1. You cannot configure TalkSwitch using a phone sharing the same line in parallel. You have to configure TalkSwitch using one of the extensions plugged into the back panel of TalkSwitch.
Page 237: The Auto Attendant Message Is Broken Up Or Very Faint
The auto attendant answers calls before any of the extensions ring If TalkSwitch users wish to have their local extensions ring before the auto attendant picks up incoming calls, do the following: 1. Open the TalkSwitch configuration software. Expand Call Handling >...
Page 238: Callers Hear Only Silence When Put On Hold At An Extension
1. You need to make sure you have checked the box indicating that you have 3-way calling or transfer and clear on the appropriate lines under System Information > Telephone Lines in the TalkSwitch configuration software. I’m unable to place intercom calls from a local extension 1.
Page 239: Incoming Faxes Are Not Automatically Detected And Routed To The Fax Machine
Call Handling > Auto Attendant in the TalkSwitch configuration software. 2. Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, you may consider incorporating an additional method of fax routing. This could include the use of a dedicated fax line or a distinctive ring number.
Page 240: Extension(S) Ring, But There Is No Caller
2. Check the unit ID of each unit. If the lights on one or more units are flashing, there is a conflict with the unit ID numbers assigned to each TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the handset. It will tell you immediately if a unit ID number needs to be assigned.
Page 241: After Recording An Auto Attendant Greeting, I Can't Play It Back
1. Try again in a few minutes. After recording an auto attendant on one of the TalkSwitch units, it will copy it to other TalkSwitch units on the LAN. During this process, you cannot listen to that particular auto attendant.
Page 242: Callers Complain The Sound Is Distorted Or Choppy
2. Check that TalkSwitch has all proper settings in the IP configuration and VoIP configuration pages. 3. Verify that the number you are dialing is registered with your TS proxy registrar. Go to System Information > VoIP Configuration and click the View Registrar Entries button.
Page 243: Support
SUPPORT If you are having problems with the configuration or operation of TalkSwitch, please read this section. If you don’t find the solution to your problem here, check the FAQ section located in the support area at our website at www.talkswitch.com/support. Select your TalkSwitch model and click Continue.
Page 245: Appendices
A pp e n di ce s A pp e n di x A : Fun cti o n s an d Co mm a nd s A P P E N D I X A E X TE NSI O N N U M B E RS , FUN C TI O NS A N D CO M M A N D S The following tables list extension numbers, functions and commands you can enter with a phone.
Page 246: Functions You Can Enter From Local Extensions
FUNCTIONS YOU CAN ENTER FROM LOCAL EXTENSIONS The following table lists functions that can be entered from local extensions. On an analog extension, press Flash. On an IP extension, press Hold. Keys Function performed Flash/Hold If you are connected to a caller, Flash/Hold puts the call on hold and you hear the internal dial tone.
Page 247 500– Retrieves a parked call. Flash/Hold 6 Conference call for 3 parties. Press Flash to put the first caller on hold, dial another extension or external number and press Flash 6. Disables Do Not Disturb at the current extension. Enables Do Not Disturb at the current extension. Toggles Do Not Disturb at the current extension.
Page 248: Functions You Can Enter From Outside Phones
Enters call back configuration. 7 and extension Transfers a caller on hold to another phone system used in conjunction with TalkSwitch. As soon as the call connects to the other system, it disconnects from TalkSwitch. 9 and 81–88 Accesses line hunt groups for call bridge and is protected with the administrator password.
Page 249: Functions You Can Enter In Command Mode
. On an IP phone press Keys Function performed TalkSwitch tell you the Unit ID of the unit you are connected to. 0 and ID number Assigns a Unit ID (1 to 4). TalkSwitch tells you which mode it is currently using.
Page 250 Remote Set a remote extension phone number. extension number, 8, and phone number Remote Turn off Same Line Connect for a remote extension. extension number, 980, and 0 Remote Turn on Same Line Connect for a remote extension. extension number, 980, and 1 Remote Set the hunt group to connect for a remote extension.
Page 251: Appendix B: Talkswitch And Telephone Company Services
TalkSwitch will pass the caller ID to that extension. If a call is transferred from one extension to another, the caller ID will also be passed on. The TalkSwitch unit can use the time stamp from the caller ID to set its internal clock.
Page 252: Voicemail
Teen Service, Double Number, Personal Ringing, Ring Plus, Smart Ring Service, Special Ring, or Customized Ringing. The TalkSwitch unit supports a main phone number and two distinctive ring phone numbers on each telephone line. It can detect the distinctive rings and use them for: •...
Page 253: 3-Way Calling/Conference
It permits the Same Line Connect feature to be used with call forwarding, call back and call bridge (DISA), whether you have one or more telephone lines. With Same Line Connect, TalkSwitch can use the same telephone line to connect a second external caller.
Page 254: Hunt/Rollover
Both types will only scan through the lines once before resulting in a busy signal. The TalkSwitch unit uses line hunt groups for outgoing calls. If you know the order that the telephone company hunts across telephone lines for incoming calls, reverse the order in the line hunt groups to prevent congestion.
Page 255: Services Using Ringback Tones
Pressing the Flash button once will put the caller on hold, but the flash signal will not be sent to the telephone line. This prevents the TalkSwitch system from hanging up on the caller. Pressing the Flash button a second time will send a flash signal to the telephone line.
Page 257: Appendix C: Talkswitch And Power Interruptions
TalkSwitch will not function properly until the internal clock is reset via a caller ID call or with the TalkSwitch configuration software. When power is restored to TalkSwitch, it will check the time and determine the mode it should be running according to the configuration and set itself to that mode.
Page 259: Appendix D: Safety And Regulatory Information
4. Moisture — Do not place TalkSwitch in a high-humidity environment. 5. Heat — Never place TalkSwitch near heat sources such as radiators, floor registers or in direct sunlight. Do not stack units on top of each other.
Page 260 7. Damage requiring service — Do not attempt to service the TalkSwitch yourself. Unplug TalkSwitch and refer servicing to a licensed technician when: • The plug or power cord has been damaged. • TalkSwitch has been exposed to moisture. Call Redirection & Service Provider Billing Advisory...
Page 261 Consult the dealer or an experienced Radio/TV technician for help. This CLASS B Digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Changes or modifications not expressly approved by TalkSwitch could void the user’s authority to operate the equipment. ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Notice: The Industry Canada label identifies certified equipment.
Page 262 Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Page 263 If you are experiencing difficulty with your Model: CT-TS001.1 telephone equipment, please contact your reseller for repair and/or warranty information. See Appendix E: TalkSwitch One-Year Warranty and Return Policy on page 245 for more information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is corrected.
Page 265: Appendix E: Talkswitch One-Year Warranty And Return Policy
TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants to the original end-user customer (“Customer”) that each new TalkSwitch product shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year from the date of the original purchase (proof of purchase required).
Page 266 TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS AND STORAGE MEDIA ARE SUPPLIED ON AN “AS IS”...
Page 267 TalkSwitch. The original end-user purchaser shall pay all shipping charges, duties and taxes for products sent to TalkSwitch for warranty service. TalkSwitch shall pay for return of the product to the end-user purchaser. If purchased from a reseller: Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required.
Page 269: Appendix F: Specifications
A P P E N D I X F A pp e n di x F : Spe ci f ica ti o ns SP E CI F I CA TI O NS Interfaces 240vs 244vs 248vs 280vs 284vs 288vs Telephone lines Local extensions (analog / IP)
Page 270 Interface Specifications LAN interface RJ-45 Ethernet (10BaseT) USB interface Standard USB Type B Memory 2 hours internal 1-, 2-, 4.5- and 9- hour memory cards Music input Phono jack (1/8" mono) or stored .wav file PA output Phono jack (1/8" mono) Power source 120 VAC, 60 Hz —...
Page 271 Analog Extension Specifications Connector type RJ-11, 2-pin Trunk type Loop start Interface impedance Configurable, 600 ohms, 600 complex, 900 ohms, 900 complex Ringing impedance 3,900 ohms Ringing sensitivity 45 volts RMS @ 20 Hz 0.7B Longitudinal balance 69 dB Signal level -10 dB Distinctive ring supported...
Page 272 Regulatory Approvals ACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03 FCC Part 15B, Industry Canada ICES-003 Power adapter complies with UL and CSA Reduction of Hazardous Substances (RoHS) Directive 2002/95/EC VoIP Features (models with VoIP lines only) • Embedded SIP server and user agents •...
Page 273: Appendix G: Copyright And Licensing Notices
TalkSwitch phone systems use the Appello® SIP stack for VoIP communications. The Appello® SIP stack was developed by TalkSwitch — a division of Centrepoint Technologies Inc. TalkSwitch and Appello are registered trademarks of Centrepoint Technologies Inc.
Page 274 B) Copyright © 2000-2003 Intel Corporation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 275 CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 276 F) Copyright © 1991, 1999 Free Software Foundation, Inc. 3rd-Party IP Phone configuration library. Copyright © 2006 Centrepoint Technologies, Inc. This library is free software. You can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation, either version 2.1 of the License, or (at your option) any later version.
Page 277: Appendix H: Home/Office Wiring Guide
A P P E N D I X H A pp e n di x H : Ho me /O ffi ce W i r i ng Gu i de HOME/OFF ICE WIRING GUIDE This appendix describes phone wiring for North America, and is provided as reference information for other countries and regions.
Page 278 This document describes single- and dual-line wiring configurations. Many of the processes can also be applied to multi-line wiring. Residential Building Loop 2 Incoming telephone lines Phone jack Demarcation point Loop 1 Depending on how the jack is wired, the phone can be plugged into Line 1, Line 2, or both.
Page 279 Line 1, Line 2 or even both lines for dual line phones. Prior to adding a TalkSwitch, all phones in the home ring in unison when a call comes in. Home phones do not have TalkSwitch functionality and rely on phone company features for any enhancements.
Page 280 Easy to set up. May not require any wiring changes when used with one incoming line. • You can still use some of TalkSwitch’s features from the home phones. Disadvantages • Your home phones and office phones are not fully integrated together.
Page 281 This shows a single or a dual line To office extensions, phones and/or fax machines from wall jack to TalkSwitch L1/L2 using single-line RJ-11 cabling LEGEND: T A L K S W I T C H U S E R G U I D E...
Page 282 3. Tighten the screws connecting the incoming wires to their respective posts. 4. Use an RJ-11 (single line or dual line) to connect to the TalkSwitch. Plug the RJ-11 into jack L1/L2. 2 6 2...
Page 283 2. Take the previous house loop wiring and connect them to the four posts of the extension block. 3. Use an RJ-11 (single line) to connect from the TalkSwitch. Plug the RJ-11 into a TalkSwitch extension, jack E1 through E8.
Page 284 Ext 111: To phone from jack E1 phones and fax machines RJ-11 cabling can go up to 100 feet from the TalkSwitch without affecting voice quality. You may extend the lines farther although you may suffer voice quality. Cabling can be run along baseboards, moldings, threaded between walls, and hidden under carpets.
Page 285: Glossary
Call back If call back is activated, it instructs TalkSwitch to call you back at a preset out-of-office phone number. With call back you can access the TalkSwitch long-distance plan while you are away. TalkSwitch offers automatic call back and prompted call back.
Page 286 TalkSwitch parties or remote callers. Configuration The way the system is set up. The configuration software defines the settings of the TalkSwitch system. These settings determine what each TalkSwitch feature will do and when and how it will do it. Connector The end of a cable that plugs into a port or interface to connect one device to another.
Page 287 Distinctive ring A service provided by some telephone companies to distinguish two different phone numbers using the same telephone line (i.e. fax machine). TalkSwitch can detect one, two and three ring bursts per ringing cycle to provide different handling for incoming calls.
Page 288 A button on your telephone. Pressing the Flash button has the same effect as pressing the Link button or pressing and releasing the hang-up hook on a telephone. All of these actions send a signal to TalkSwitch to put calls on/off hold.
Page 289 LAN port. Line 1, 2, 3, or 4 A jack or plug-in on the back panel of TalkSwitch which can accept an RJ-11 plug from a telephone line or PBX system. You can plug in a single-line telephone cable into this jack and it becomes a usable TalkSwitch line.
Page 290 Most subscribers to an Internet service provider have e-mail accounts using POP3. Prompt Recorded instructions played to a caller by TalkSwitch. Prompts are also used to provide instructions when you configure TalkSwitch using a telephone keypad.
Page 291 Internet. Routing Determining the path that a message or call has to take over circuits. TalkSwitch routes incoming calls according to the configuration. Serial communication A type of electronic communication requiring data bits to be sent one after the other, unlike parallel communication.
Page 292 Virtual The term ‘virtual’ refers to something that is not physically plugged in. Voicemail (call answer) A service provided by TalkSwitch or telephone companies giving callers the opportunity to leave a message when your phone is busy or unanswered. VoIP Voice over IP.
Page 293: Index
INDEX Numerics 3-Way Calling wait time area 138 3-Way Calling/Conference check box 46 3-Way Calling/Conference service 52, 134 480i 69, 162 9133i 67, 161 About Call cascade 107 About line appearance 67, 161 Accepted Flash length area 137 Accepted Recall length area 137 Access code 127 Adding 129 Modifying 129...
Page 294 Adjust Date/Time window 97 Adjust Extension Ring Sequence window 106, 206 Adjust Sequence button 106, 206 Adjust... button 97 Adjusting Audio levels 131 System timing 137 Administration 40 Advanced 139 Advanced button 201 All Day check box 54 Allow Call Bridge check box 121, 124 Allow screening of calls option 133 Allow the use of Same Line Connect (by dialing 80) check box 127 Alternate DNS Server box 43...
Page 295 Automatic Route Selection 50 Automatic route selection Bypassing 55 Setting up 53 Automatically adjust TalkSwitch clock for daylight saving changes check box 97 Automatically detect and switch to G.711 for Fax Over IP check box 135 Broadband connection 186 Busy tab 109...
Page 296 Configure Line Appearances button 67, 69 Configure Notification Options window 82 Configure Notification Options... button 82 Configuring Firewall for voice data 188 TalkSwitch system for VoIP 192 Connect using list 74 Connecting LAN to IP network 187 Connecting devices 16...
Page 297 Setting up 57 Dedicated fax line area 57, 58, 59 Default Gateway box 43 Delete Directory name check box 94 Designating SIP server 195 Detect 1 tone option 140 Detect 2 tones option 140 Dialed Notification tab 81 Direct line access 52 Setting up 65 DISA (Call Bridge) 125 Disable playing of transfer prompts to callers when redirecting from the Auto...
Page 298 Extension number list 57, 58, 60 Extension Ring Groups 74, 118 Extension ring groups queuing callers to... 152 Extension Type list 61, 63 Extensions numbering conventions 24 Extensions Requiring Access Code area 128 External IP extensions list 136 Setting up a dedicated fax line 57 Setting up automatic fax detection 59 Setting up distinctive ring fax detection 57 Fax Detection area 140...
Page 299 1 setting or changing unit id 24 Help and troubleshooting 215–223 auto attendant 216 call routing/transfer/intercom 218 configuration 215 contacting TalkSwitch 223 fax machines 218 local area network 220 local extensions 219 music on hold 217 Help menu 38...
Page 300 Inter-Digit Timeout (IDT) list 138 Internal Caller ID options area 135 Internal clock setting area 135 Internal IP extensions list 136 IP Configuration 42, 193 IP extension Setting up 62 IP Extension Details area 63 IP Extension Ports area 141 IP Extension Registration Intervals area 136 IP network Connecting to LAN 187...
Page 301 No 45 Line hunt group Restricting access by local extensions 55 Setting permissions 67 Line Hunt Groups 48 Line Type list 49 Load Audio File window 77 Load Greeting button 80 Load Voicemail Greeting window 80 Load wav file button 77 Loading Auto attendant message 102 Local area network...
Page 302 increasing... 28 memory cards 28 Menu Commands 37 Message Waiting Light tab 83 Minimum length list 137 Minimum required time between DTMF digits list 140 Minimum required time to detect a DTMF digit list 140 Miscellaneous 134 Mode 1 label box 96 Mode 2 label box 96 Modes 95 Switching manually 98...
Page 303 Phone number used for Service Provider Caller ID box 64 Phone number used for Service Provider Caller ID list 62 Phone number used for TalkSwitch VoIP Caller ID box 64 Phone number used for TalkSwitch VoIP Caller ID list 62...
Page 304 Register Authentication list 195 Registrar entries Viewing 199 Registrar Server box 196, 197 Registration 65 Registration status Viewing 200 Registration Status window 200 Remote extension Setting up 73 Remote Extensions 72, 117 Remote Phone check box 81 Remote phone number box 73 Remove blank messages and hang up automatically check box 89 Removing Access code 130...
Page 305 Toll restriction 53 Voicemail 78 Voicemail notification 81 VoIP network 189 VoIP number using the service provider profile 204 VoIP number using the TalkSwitch profile 202 Settings button 96 Single digit fall through time list 138 SIP server Designating 195...
Page 306 E-mail server settings 90 This server requires logon to incoming mail server before sending mail option 90 This server requires SMTP logon information option 90 This TalkSwitch location is the Proxy/Registrar check box 195, 196 Time and date Changing 97 Time box 97...
Page 307 Total VoIP lines reserved 201 Total VoIP lines shared between all services 201 Transfer and Clear (Centrex/Plexar Transfer) 134 Transfer and Clear (Centrex/Plexar transfer) check box 46 Transfer and Clear (Centrex/Plexar Transfer) service 133 Transfer options 131 Transfer Settings area 78 Transmitted Flash length list 137 Transmitted Recall length list 137 Troubleshooting 136...
Page 308 VoIP FAQs 207 VoIP Network Administration Form 213 VoIP number Setting up using the service provider profile 204 Setting up using the TalkSwitch profile 202 VoIP Numbers 202, 205 VoIP Ports area 141 VoIP Resource Registration window 201 Volume level 130...
Page 309 When listening to voicemail messages, always start with list 88 When pager/remote phone notification of new messages is activated, notify the pager/remote phone after receiving list 88 T A L K S W I T C H U S E R G U I D E 2 8 9...

Talkswitch CT.TS005.003902 User Manual

Chapter 1: Talkswitch Installation

Chapter 2: Talkswitch Configuration

Chapter 3: Using Talkswitch

Chapter 4: Call Detail Record (Cdr) Logging

Chapter 5 :Voip Information

Quick Links

Troubleshooting

Related Manuals for Talkswitch CT.TS005.003902

Summary of Contents for Talkswitch CT.TS005.003902