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Retrieving a parked call
The person who parked the call notifies the person at the extension for
whom the call is parked (e.g. "Mary, there is a call parked for you in 500").
1. Press
and the appropriate park orbit. If you use TS-80, TS-200,
TS-400 or TS-600 phone, press the Un-park button or softkey and enter
the park orbit. If Direct Line Access is enabled at the extension, you must
press Flash first.
If Direct Line Access is enabled at your extension, press Flash before
retrieving the parked call.
Paging other users
If the external paging option is enabled on TalkSwitch, you may choose to
announce a parked call over the PA system by pressing
please pick up 501."). This tells Mary that she can retrieve the parked call
from any extension by pressing
If you have any combination of TS-80, TS-200, TS-400 and TS-600 analog
extensions in the office, you can page an individual extension or a ring
group (i.e press
ring group number).
Queuing and retrieving callers
The following sections describe Uniform Call Distribution (UCD). This
includes features like call queuing, call waiting, conference calling, etc.
Call queue is a useful feature for placing multiple callers on hold at your
extension while you are on an existing call. For details on configuring call
queue, please refer to How call cascades work on page 107.
Queuing callers to a single extension
If an extension is busy and has queue call set for the Busy call cascade,
incoming callers hear one of the prompts below, followed by music (if
enabled) while they are on hold:
If the call came from the auto attendant and the extension has a voice
mailbox:
"The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1, and
to return to the main menu, press star."
T A L K S W I T C H U S E R G U I D E
85, the Page button or softkey and the extension or
0. (e.g. "Mary,
501 at the dial tone.
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Table of Contents
Troubleshooting
