Music On Hold; Music On Hold And Call Forwarding To Remote Extensions - Talkswitch CT.TS005.003902 User Manual

• Press to postpone listening to messages.

MUSIC ON HOLD

TalkSwitch can play music to callers when they are on hold, parked or
queued. The music played is provided by the source you have connected to
the music jack or from a sound file (8 KHz, 8 bit, mono, u-law, .wav format)
stored on the unit(s). When a sound file is loaded on one of the TalkSwitch
units, it is duplicated to all units on the LAN.

Music on hold and call forwarding to remote extensions

If you are using the telephone company's 3-Way Calling/Conference service
(Same Line Connect) to activate the TalkSwitch call forwarding feature,
callers do not hear your music while they are forwarded to a remote
extension. When calls are forwarded, the caller is put on hold by the
telephone company's central office switch rather than by TalkSwitch and the
caller hears silence while being transferred.
A system prompt indicates that callers hear silence while the system is
locating their party. This prompt explains to callers why there is silence for
an extended period of time before connecting to the remote extension. This
prompt cannot be disabled.
If you have two or more units on a LAN, we recommend that you load a
.wav file to the system of units. If you use an external music source,
supply a music source to each TalkSwitch unit. 1/8" audio splitters are
available at most electronics stores. See Unit back panel on page 4 for
more details.
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