Using call back
The call back feature allows you to initiate TalkSwitch to call you at a
specified phone number. This gives you access to the following:
•
Call bridge
•
Local extensions, remote extensions and ring groups
•
Voicemail
•
Configuration settings
Using call back involves 3 steps:
1. Call your TalkSwitch phone number to activate call back.
2. Answer and accept call back. TalkSwitch calls you back within 30
seconds.
3. At the auto attendant you can choose to perform call bridge, dial an
extension, access and retrieve voicemail or configure TalkSwitch.
Activating call back
There are two ways to activate call back from your out-of-office location.
Using prompted call back activation
1. Dial a TalkSwitch phone number.
2. Let the line ring until the auto attendant answers.
3. Dial 6 on the telephone keypad.
4. If you have password protection on the account, enter your password.
5. TalkSwitch offers a series of prompts:
•
You can enter 1 and hang up to initiate the call back.
•
If you need to enter a new prompted call back number, enter 2 and
follow the prompts.
For prompted call back, TalkSwitch always dials the last prompted call
back number entered. If you do not have the auto attendant answer a
line, a generic TalkSwitch auto attendant will answer after 15 rings. You
can then dial 6 to access the call back settings.
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