Talkswitch CT.TS005.003902 User Manual page 11

How often will my public IP address change? . . . . . . . . . . . . . . . . . . . . . . 212
What is a port number?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
VoIP network administration form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
CHAPTER 6: TROUBLESHOOTING AND SUPPORT
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
I am not able to retrieve settings from TalkSwitch . . . . . . . . . . . . . . 215
I am unable to configure TalkSwitch using a touchtone phone . . . . 216
Auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
The auto attendant does not play when calls come in . . . . . . . . . . . 216
The auto attendant message is broken up or very faint . . . . . . . . . . 217
The auto attendant answers calls before any of the
extensions ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
The auto attendant is transferring calls to the wrong extension . . . 217
The auto attendant answers calls, but does not
transfer them to the extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Callers hear the "One moment please" message and then total silence
when the auto attendant transfers their call to an extension . . . . . 217
Callers hear only silence when put on hold at an extension . . . . . . 218
Call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Callers are disconnected when transferring calls
from one extension to another . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
I can't use my conference/3-way calling feature
from the phone company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
I'm unable to place intercom calls from a local extension. . . . . . . . 218
Answering and fax machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
The answering machine and/or fax machine picks up calls
before they can be answered by telephone extensions . . . . . . . . . . 218
Incoming faxes are not automatically detected and
routed to the fax machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Local extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
I am unable to access TalkSwitch lines with a local extension . . . . 219
My PC (internal or external) modem cannot dial out . . . . . . . . . . . . 219
One of the local extensions (telephones) does not ring. . . . . . . . . . 219
Extension(s) ring, but there is no caller . . . . . . . . . . . . . . . . . . . . . . 220
When I try to access voicemail, I hear a busy tone . . . . . . . . . . . . . . 220
Multiple TalkSwitch units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
I can't reach an extension across the LAN . . . . . . . . . . . . . . . . . . . . 220
The configuration does not show the other TalkSwitch unit(s) . . . . 220
After recording an auto attendant greeting, I can't play it back . . . 221
Calls are not always reaching my voicemail . . . . . . . . . . . . . . . . . . . 221
Calls across the LAN are lower in volume . . . . . . . . . . . . . . . . . . . . . 221
T A L K S W I T C H U S E R G U I D E I X