Remote Extensions - Talkswitch CT.TS005.003902 User Manual

• play announcement
iii) Select the resource. Depending on the action, resources are voice
mailboxes, announcements, or auto attendants.

REMOTE EXTENSIONS

The Call Handling > Remote Extensions page allows you to set up call
cascades for each remote extension. A call cascade routes an incoming call,
depending upon whether the remote extension is busy, unanswered, or
answered. Each remote extension can have one or two call cascades; for Mode
1 and Mode 2. When the system is in Holiday Mode, the remote extensions
will use the call cascade for Mode 1 or Mode 2.
The procedure for setting up a call cascade is similar to that described in
Local Extensions, with the differences described below. See Setting up a call
cascade on page 109.
• The Call Handling > Remote Extensions page does not have the Do Not
Disturb tab.
• The If Extension is busy list in the Busy tab does not have the invoke Call
Waiting or queue call options.
• The When a call is answered list in the Answered tab has the play accept/
reject prompt option, in addition to the stay connected and play caller's
name first options.
If play accept/reject prompt is selected, the system will place the caller
on hold and will then call the remote extension. When the user answers,
the system will say: "You have a forwarded call. To accept the call, press
. To reject the call, press
system will route the call to the remote extension. If the user rejects the
call, the system will try the next alternative in the remote extension's
call cascade.
When setting the number of rings to wait for a remote extension to
connect, it is very important to allow enough time for the telephone
network to connect to the phone. For example, a call to a cell phone or
PDA may take 12 seconds (i.e. 2 rings) just to connect.
In the following circumstances, the system will start by saying "This is call
cascade", instead of "This is call forward" or "You have a forwarded call".
T A L K S W I T C H U S E R G U I D E
." If the user accepts the call, the
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