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Summary of Contents for Talkswitch switch
- Page 1 TA L K S W I TC H D O C U M E N TAT I O N START GUIDE RELEASE 4.10 C T.T S 0 0 5 . 0 0 2 5 0 3 A N S W E R S W I T H I N T E L L I G E N C E ®...
- Page 2 This guide is intended for use with TalkSwitch CA, CVA or VS models. Where to go for further information The guides listed below, and many other resources, can be found on the TalkSwitch Configuration Software CD, in the TalkSwitch folder in the Windows Start menu once the software has been installed, and online at www.talkswitch.com/support...
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Page 3: Before You Begin
TalkSwitch unit. Ensure that you have the minimum system requirements You will need a PC to configure your TalkSwitch. Ensure that your PC meets the following minimum system requirements: • Windows Vista (32 bit), XP, 2000 operating system •... - Page 4 If the installation program does not automatically start (for example, if Autorun is disabled on your PC): 1. From the desktop, double-click the My Computer icon. 2. Double-click on the CD drive labeled TalkSwitch. 3. Double-click on startscreen.exe located in the start folder. 4. Click Install and follow the instructions.
- Page 5 STEP 2 — CONNECT TALKSWITCH TO YOUR PC OR NETWORK TalkSwitch can be set up anywhere in the vicinity of your incoming phone lines and computing equipment. • TalkSwitch 48-CA, 48-CVA and VS models can be connected to your PC using a Local Area Network (LAN) or USB connection.
- Page 6 STEP 3 — OPEN THE TALKSWITCH CONFIGURATION SOFTWARE Double-click the TalkSwitch icon on your desktop (this icon was created during the software installation), or from the Start menu, select Programs -> TalkSwitch 4.10 -> TalkSwitch Configuration 4.10. TalkSwitch Software will now...
- Page 7 (for example, 5), select go to local ext., and select the receptionist’s extension (for example, 114). After phones are connected to TalkSwitch, set up your auto attendant greeting as described in STEP 8 — Auto Attendant and Voicemail Greetings.
- Page 8 STEP 5 — CONFIGURE INCOMING TELEPHONE LINES Setting up your incoming lines will customize TalkSwitch to fit the unique needs of your business. For example, you can set all incoming calls to be answered by an auto attendant, set certain extensions to ring before an auto attendant answers, or have calls go directly to voicemail.
- Page 9 Repeat the process described in the options above for each additional line. If you have a system with multiple TalkSwitch units, click on each tab (TalkSwitch 1, TalkSwitch 2, etc.) to configure options for incoming calls on all TalkSwitch units in a network.
- Page 10 TalkSwitch unit. 2. If necessary, connect additional external phone lines to the L2, L3 and L4 jacks of the TalkSwitch unit using the same method. W W W . T A L K S W I T C H . C O M...
- Page 11 Note: Four-wire cables are not provided with the TalkSwitch unit. If required, connect another dual external phone line to the L3/L4 jack of the TalkSwitch unit using the same method. Note: It is important that dual phone lines are connected to the L1/L2 and L3/L4 jacks, otherwise TalkSwitch will not recognize these lines as two separate lines.
- Page 12 Take note of which telephone is connected to which jack and refer to the table below for corresponding extension numbers. For systems with multiple TalkSwitch units, refer to the Networking TalkSwitch on a LAN section on page 13 for further details. 8-extension units...
- Page 13 Record an auto attendant greeting To record an auto attendant greeting for Auto Attendant 1: 1. Pick up any telephone connected to the TalkSwitch. 2. At the dial tone, press 3. Follow the prompts to record your message. When your greeting is complete, press to end the recording.
- Page 14 NETWORKING TALKSWITCH ON A LAN Up to four TalkSwitch units* can be networked over a LAN to increase the number of lines and extensions in your system. Connect TalkSwitch units Use Ethernet (RJ-45) LAN cables to connect each TalkSwitch to your Ethernet switch.
- Page 15 When you plug multiple units in for the first time or add one or more units to an existing network, the lights on the front of each TalkSwitch will flash. This is an indication that all units have the same ID number. Change the ID numbers so that they are all unique, as follows: 1.
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Page 16: Setup Complete
SETUP COMPLETE Congratulations! Your TalkSwitch system should now be ready to accept incoming calls. TIP: Put a TalkSwitch Reference Card next to each extension phone to help employees become familiar with the TalkSwitch features. Configuring TalkSwitch units remotely Once installation is complete, you can configure your TalkSwitch units via a TCP/ IP connection between TalkSwitch and a remote PC running the TalkSwitch configuration software. - Page 17 © TalkSwitch 2007. All Rights Reserved. CT.TS005.002503 (March 2007) TalkSwitch is a division of Centrepoint Technologies Inc. TalkSwitch and the TalkSwitch logo are registered trademarks of Centrepoint Technologies Inc.