Forwarding Calls Out Of The Office; Automatic Call Forwarding; Manual Call Forwarding; Conditional Call Forwarding - Talkswitch CT.TS005.003902 User Manual

FORWARDING CALLS OUT OF THE OFFICE

Automatic call forwarding

The auto attendant can forward an office call to a remote extension. Use the
auto attendant message to prompt callers to select your remote extension
number(s). (e.g. "To speak to John Smith, dial 211.")

Manual call forwarding

If you have answered a call at a local extension, you can forward the call to a
remote extension.
1. Put the call on hold at the local extension.
2. Dial the remote extension number (e.g. 211) to which you want the call
forwarded.
3. Hang up an analog extension or press Transfer or xfer on an IP
extension.
The call is handled according to the call cascade options of that remote
extension.

Conditional call forwarding

If the auto attendant answers a call and the caller selects an extension or
ring group number that is busy or is not answered, the auto attendant can
forward the call to a remote extension. Conditional call forwarding is
configured in the TalkSwitch software using the call cascade's No answer or
Busy settings for each local extension, remote extension and ring group.

Transferring calls from a remote extension

You can forward calls from a remote extension without using Centrex or 3-
way calling services. Calls can be transferred to any local or remote
extension, ring group or voice mailbox. This feature also applies to VoIP
numbers.
1. Press to place a call on hold at a remote extension anytime
during a conversation. You hear the same dial tone as at a local
extension and have the following three possibilities:
a) Press
b) Dial any local extension, remote extension, voice mailbox, VoIP
location or ring group.
T A L K S W I T C H U S E R G U I D E
to retrieve the call placed on hold.
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