Incoming Faxes Are Not Automatically Detected And Routed To The Fax Machine; Local Extensions; I Am Unable To Access Talkswitch Lines With A Local Extension; My Pc (Internal Or External) Modem Cannot Dial Out - Talkswitch CT.TS005.003902 User Manual

Incoming faxes are not automatically detected and
routed to the fax machine
1. Ensure that you selected the correct extension for the field labeled if a
fax call is detected, under Call Handling > Auto Attendant in the
TalkSwitch configuration software.
2. Not all fax machines emit a CNG tone that TalkSwitch can detect and
route. Therefore, you may consider incorporating an additional method
of fax routing. This could include the use of a dedicated fax line or a
distinctive ring number.
3. Many fax machines/modems will time-out or disconnect after 25 seconds
on average if they have not connected with another fax machine/
modem. If you selected the After the Auto Attendant has finished playing
and no selection has been made within check box, under Call Handling >
Auto Attendant, the fax call may time-out before it reaches your fax
extension. If you have a long auto attendant message, you may want to
shorten it or use another fax routing option.
4. The level of the auto attendant is too loud and is overpowering the CNG
tone, affecting the detection. Try lowering the volume level of the auto
attendant.

Local extensions

I am unable to access TalkSwitch lines with a local extension

1. Check your Direct Line Access settings under System Information >
Local Extension in the TalkSwitch configuration software. If a local
extension has not been given Direct Line Access to your telephone
lines, you must dial 9 or 81-88 to access a line.
2. Check if Activate Automatic Route Selection is enabled under System
Information> Auto Route Selection. ARS can re-direct or block calls.

My PC (internal or external) modem cannot dial out

1. If Direct Line Access to telephone lines is not enabled on the extension
where your modem is connected, you will have to include a line hunt
group prefix (9 or 81-88) before dialing the modem number.

One of the local extensions (telephones) does not ring

1. Some telephones require more voltage in order to ring. These phones are
usually the older 'Bell' phones with mechanical ringers. These phones
should not be used as TalkSwitch extensions.
T A L K S W I T C H U S E R G U I D E 2 1 9