Modes - Talkswitch CT.TS005.003902 User Manual

MODES

The Call Handling > Modes page allows you to set up Mode 1, Mode 2 and
Holiday Mode. You can also adjust the time and date, and can switch modes
manually.
A mode is a period of time when the TalkSwitch system uses a call handling
setup for incoming calls. Mode 1 is typically office hours, and Mode 2 is
typically evening and weekend hours. Holiday mode is when your office is
closed for a statutory holiday or shutdown.
The TalkSwitch system can use a different call handling setup for each mode,
and can automatically change mode with the time of day, day of week and
on holidays. This way it can handle calls differently during the day, at night,
on weekends, and during holidays.
Ensure that the TalkSwitch configuration software is closed during
automatic mode switching, or if a caller is manually switching modes
remotely. In these cases the mode cannot switch while the TalkSwitch
configuration software is open.
Note that the mode can switch while the TalkSwitch configuration
software is open, if the user is manually switching modes using the
software, as described later.
1. Expand Call Handling > Modes.
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