Transferring Calls To A Remote Extension; Unscreened Transfer; Screened Transfer; Call Park - Parking And Retrieving Callers - Talkswitch CT.TS005.003902 User Manual

b) If the person at the receiving extension does not wish to take the
call, press Cancel. If this softkey is unavailable, press the flashing
line button that corresponds to the caller on hold to return to the
caller.
c) If you dial an extension that is busy or not answered, you can
complete the transfer. The caller will be directed according to that
extension's call cascade settings.

Transferring calls to a remote extension

Unscreened transfer

1. Press Transfer or xfer to put the caller on hold.
2. Dial a hunt group (or 80 for Same Line Connect) and the outside phone
number. If Direct Line Access is enabled, dial the phone number without
a prefix.
3. Press Transfer or xfer to complete the transfer. Do not hang up to
complete the transfer because this disconnects the call.

Screened transfer

If the person at the receiving extension does not wish to take the call:
1. Press Cancel or the flashing line button that corresponds to the call on
hold to return to the caller.
If you have the 3-Way Calling/Conference or the Transfer and Clear
feature enabled on the current line, select the Same Line Connect (80) to
make use of these features. Everything proceeds as above on the same
line the call came in.
Call park — parking and retrieving callers
Call park is a feature for placing a call on hold and then retrieving it from
any other local extension. TalkSwitch has 10 park orbits, 500–509.

Parking a caller

1. Press Transfer or xfer,
in the next available park orbit.
2. You will hear a confirmation indicating that the caller has been parked
successfully and into which park orbit.
1 5 8
510 and press Dial or to place a caller
U S I N G T A L K S W I T C H