Auto Attendant - Talkswitch 48-CA User Manual

3.3.3.2

Auto Attendant

The Auto Attendant greets callers and tells them which number(s) they should press
on their telephone keypad to reach a particular extension, person, message, or
department. Callers can also directly dial Local Extensions (1xx), Remote Extensions
(2xx), Extension Ring Groups (300-309), Voicemail (to both leave messages and access
messages), access Call Back, access Call Bridge and enter Command mode for making
changes to the system configuration.
400 series mailboxes can be dialed at the Auto Attendant without having to press #
first. This can be useful for providing 'virtual' Extensions associated to a mailbox for
telecommuters or other part-time staff.
A total of 9 different Auto Attendants can be recorded or loaded with a combined total
time of 30 minutes (shared with voicemail. Memory can be expanded up to 5 hours
using TalkSwitch Memory cards). You do not have to use or record all 9 Auto
Attendants.
When 2 or more units are networked, they share the same 9 Auto Attendants. When an
Auto Attendant message is recorded on any TalkSwitch unit, it is automatically copied to
all the other TalkSwitch units on the same LAN. This feature helps reduce network traffic
and allows any system to continue functioning even if another unit loses power or is
disconnected from the LAN.
C o n f i g u r i n g T a l k S w i t c h 5 7