Talkswitch CT.TS005.003902 User Manual page 119

• Route the call to another auto attendant, which allows actions to be
nested into a powerful call routing system. For example, the main auto
attendant can say "Press one for English. Oprima dos para Español."
Option 1 goes to the English auto attendant and option 2 goes to the
Spanish auto attendant. Pressing
attendant.
In order to bypass the auto attendant, the caller can:
• Reach an extension by dialing an extension number.
• Access voicemail by pressing
• Access call back by dialing 6.
• Access call bridge/DISA by dialing a line hunt group number.
• Enter command mode by pressing
The caller is able to bypass the auto attendant by dialing an extension, even
if the first number of the extension is the same as an auto attendant option.
For example, the caller can dial 111 even though the first "1" is the same as
auto attendant option 1. This is because the TalkSwitch system waits after
the caller dials a digit, before following the action for that digit. The default
wait time is 1.5 seconds, and is set with the Single digit fall through time list
in the Options > Troubleshooting page.
The TalkSwitch system automatically copies the auto attendants to each
TalkSwitch unit. This reduces network traffic and allows the system to
continue functioning even if a unit loses power or is disconnected from the
LAN.
The recording time for internal music on hold, voicemail, and the auto
attendants is two hours per TalkSwitch unit. You can expand the built-in
memory using memory cards.
T A L K S W I T C H U S E R G U I D E
returns to the previous auto
then the mailbox number.
.
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